Role Summary
This role focuses on design research, insights, and validation to inform product and experience decisions across hardware, software, and services. The individual will apply mixed-method research (qualitative and quantitative) to evaluate user needs, validate concepts, and generate actionable insights for design and product teams.
Key Responsibilities
- Plan and execute UX research studies (qualitative and quantitative) to support design and product validation.
- Conduct methods such as interviews, usability testing, surveys, and basic analytics, following established research frameworks.
- Analyze and synthesize data into clear insights, recommendations, and reports for stakeholders.
- Support validation of concepts, prototypes, and live experiences to improve usability, usefulness, and overall experience quality.
- Collaborate with designers, product managers, and engineers to ensure user insights are integrated into decision-making.
- Contribute to research documentation, insight repositories, and reusable learnings.
Education & Experience
- Bachelor’s or Master’s degree in Human Factors, Psychology, Social Sciences, HCI, Design Research, or related field.
- Typically 2–4 years of experience in UX or market research.
Knowledge & Skills
- Foundational experience in UX research methods (qual + quant) and data collection techniques.
- Strong analytical skills with ability to translate findings into actionable insights.
- Understanding of user-centered design and validation processes.
- Clear written and verbal communication skills.
- Ability to work independently within defined guidelines and timelines.
- Familiarity with UX research platforms (e.g., UserTesting, Suzy, Qualtrics, or similar)
- Exposure to AI-assisted research tools (e.g., for synthesis, survey generation, or insight analysis)
- Experience with remote, unmoderated, or scaled research approaches
- Basic understanding of eye-tracking or behavioral analytics tools is a plus
- Korean language proficiency is a plus (to support regional research needs).
Impact / Scope
- Supports research across multiple projects or workstreams.
- Collaborates with cross-functional teams and external partners.
- Contributes to improving design quality and user experience outcomes through research insights.
