The Service Team at Nova Singapore is looking for a service engineer to support Nova tools at customer site in Singapore area.
Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.
We simply do things differently. What about you?
Role Responsibilities:
What will you do as an Field Service Engineer ?
Support Nova systems as defined under Nova’s warranty and End User service support agreements
Maintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to time
Assist in new equipment installations, “add-ons,” and upgrades
Provide feedback to the division engineering and service teams based on experience gained with customers
Employ FSRs for all service activities
Provide customer training and retraining.
Ensure an adequate level of know how among customers’ ‘users’.
Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems.
Demonstrate ability to manage escalations and critical customer situations successfully.
Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
Report design, reliability and/or maintenance issues to engineering.
Create, edit and review technical field and training materials and documentation.
Support beta programs at customer sites and division engineering center
Provide customer support during working schedule as defined by service contract
Be prepared to support the customer beyond the defined working schedule as required
Requirements:
Minimum BS in Electrical / Mechanical Engineering
3+ Working knowledge of capital semiconductor equipment, including X-ray, vacuum, and automated systems.
Strong mechanical and electrical aptitude, with the ability to independently troubleshoot complex issues.
Hands-on experience with high-vacuum systems is highly preferred.
Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology tool experience is plus
Understanding of semiconductor manufacturing practices, safety, ergonomics, and yield optimization.
Proficiency in first-level software troubleshooting and support.
Familiarity with equipment integration and communication protocols such as SECS/HSMS.
Comfortable performing manual and physical tasks in a cleanroom environment, including bending, crawling, and working around large equipment.
Willingness to travel for service events, customer training, and onsite support (approximately 25%).
That special something you bring in
Excellent problem-solving skills
Strong analytical, data analysis and diagnostics ability.
Excellent written and oral communications
Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
Strong project and time management skills
Excellent customer relations and communications skill.
Excellent escalation management skills
Ability to work effectively with a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.
