Lead and manage administrative teams across multiple service locations and functions as follows:
Contact Centre
Case Scheduling
Counter Operations
Records Office
Ensure optimum manpower allocation, rostering and adequate operational coverage.
Conduct performance management, staff engagement, and capability development.
Ensure efficient workflows to meet hospital service standards.
Monitor operational KPIs and implement corrective actions where necessary.
Appointment Scheduling and Access Management
Lead scheduling operations for all radiology services.
Ensure effective coordination with internal clinical stakeholders and external service providers (e.g. outsourced MRI, PET services) to ensure timely scheduling of cases.
Coordinate with clinical team and referring clinics to ensure efficient resource allocation.
Frontline Operations and Patient Experience
Oversee patient-facing services:
Registration
Financial counselling
Cashiering
Enquiries
Drive service excellence initiatives to enhance patient experience.
Ensure adherence to service standards and waiting time targets.
Manage patient feedback and attend to necessary service recovery.
Records and Information Management
Oversee medical record services:
Image/report/thumb drive requests
Inward and outward result despatches
Ensure consistent record-keeping in compliance with PDPA, data governance, and institutional policies.
