Job Description
We are looking for highly independent and hands-on individuals to join our operations team as
Purchasing and Customer Support Executive. You will be responsible for following:
- Permanent fulltime position, 5 days week.
- Reporting to immediate supervisor in Operations.
Job Roles And Responsibilities
- Handling of direct or indirect purchases for the company.
- Coordinate and provide operational support to various teams.
- Assisting in tendering requirements, quotation requests and issuance of Purchase orders.
- Sourcing of products and services from suppliers.
- Monitoring deliveries and warranty coverage with the customers and suppliers.
- Maintain an accurate warranty record of purchases.
- Handling of material RMA to vendors and their subsequent return.
- Coordinate with the shipping, finance, and project teams to facilitate project and purchasing activities.
- Adherence to standard operating procedures (SOP), processes and guidelines.
- Other duties as assigned by the supervisor.
Secondary Duties
- Serve as a secondary point of contact with the customer on all issues relating to the account being assigned.
- Respond to customer queries in a timely and accurate way via email, phone etc.
- Follow up with customers to ensure their issues are resolved.
- Support the customer in escalating issues and discrepancies resolutions.
- Extending opportunities to principles on a routine basis.
Job Skills And Requirements
- Qualification: Min. ITE and above preferably in Logistics, Supply Chain or related field.
- Effective communication skills in English (written and spoken) will be preferred.
- Good interpersonal, negotiation and coordination skills.
- Resourceful, meticulous and organized.
- Effective time management skills.
- Able to work independently, multi-task and work cohesively as a team.
- Proficient in MS Office applications.
- Familiar with the usage of ERP tools.
- Min. 2 years of relevant working experience preferred.
