Conduct quality reviews of sales advisory cases to assess suitability, needs-based selling, disclosure adequacy, and compliance with internal standards and regulatory requirements.
Identify sales conduct risks, gaps, and emerging trends through structured quality monitoring frameworks.
Ensure timely follow‑up of sales conduct and quality findings, working with supervisors and business units to activate appropriate corrective measures, including service, and to track closure and effectiveness of remediation actions.
Supervisory Duties Monitoring
Support in quality reviews call-backs and supervisory duties assurance checks.
Monitoring & Development of Sales Force
Provide constructive feedback and targeted coaching recommendations to supervisors and advisors based on quality review findings.
Partner with training and sales management to drive remediation plans, capability uplift, and sustainable improvements in advisory quality.
Track recurring issues and measure effectiveness of development actions over time.
Reporting & Continuous Improvement
Support and produce clear and actionable quality monitoring reports, dashboards, and metrics for senior management.
Stay abreast of regulatory updates and internal policy changes to ensure timely alignment of quality assurance practices.
