- Contract Management & Client Relationship
- Serve as the primary point of contact for client on all contractual, operational, and service delivery matters.
- Ensure full compliance with contract specifications, KPIs, SLAs, and statutory requirements.
- Manage contract performance and address any service gaps, non-conformances, and client feedback promptly.
- Lead monthly operational reviews, management meetings, and performance reporting sessions with Client.
- Review and manage variation orders, lifecycle replacement requests, ad-hoc works, and improvement initiatives.
- Provide strategic recommendations to improve operational efficiency, service quality, and customer satisfaction.
- Operations Leadership
- Oversee the day-to-day facilities management operations across all assigned LTA sites.
- Direct and support the four Supervisors cum FSMs in delivering operational excellence at their respective locations.
- Monitor maintenance activities, building performance, asset reliability, and service standards.
- Ensure all critical building systems remain operational with minimal disruption to business operations.
- Coordinate resources and manpower across sites to address operational demands and emergency situations.
- Team Management
- Lead, mentor, and manage the performance of four Supervisors cum FSMs.
- Conduct regular operational reviews, coaching sessions, and performance evaluations.
- Ensure adequate staffing levels and succession planning for key operational positions.
- Promote a culture of accountability, teamwork, safety, and continuous improvement.
- Develop staff competencies through training and professional development initiatives.
- Fire Safety & Regulatory Compliance
- Oversee the fire safety management framework across all assigned Client’s premises.
- Ensure Supervisors cum FSMs perform their statutory duties in accordance with SCDF requirements.
- Monitor the validity of statutory licences, inspections, certifications, and maintenance schedules.
- Ensure compliance with:
- Fire Safety Act
- Workplace Safety and Health Act
- Environmental regulations
- Building and facility management requirements
- Client-specific operational procedures
- Vendor & Service Partner Management
- Manage the performance of maintenance contractors, specialist vendors, and service providers.
- Review contractor KPIs and service quality regularly.
- Ensure all contractors comply with safety requirements, permit-to-work procedures, and site regulations.
- Conduct audits and inspections to verify compliance with contract obligations.
- Financial & Commercial Management
- Manage operational budgets and expenditure.
- Review quotations, procurement requests, and subcontractor claims.
- Monitor budget utilisation and identify opportunities for cost optimisation.
- Support annual budgeting, forecasting, and lifecycle replacement planning.
- Incident & Risk Management
- Lead the management of major incidents, service disruptions, and emergency situations.
- Ensure timely investigation, reporting, and closure of incidents.
- Oversee business continuity planning and emergency preparedness programmes.
- Review risk assessments, safe work procedures, and corrective action plans.
- Reporting & Performance Management
- Prepare and present monthly operational reports, KPI dashboards, and management summaries.
- Analyse service performance trends and implement improvement initiatives.
- Monitor service requests, defects, complaints, and corrective actions.
- Ensure timely submission of all contractual reports and deliverables.
Requirements
Qualifications
- Degree or Diploma in Facilities Management, Engineering, Building Services, or related discipline.
- Fire Safety Manager (FSM) certification preferred.
- SCEM, Green Mark Facility Manager, or equivalent FM-related certifications will be advantageous.
Experience
- Minimum 8 years of Facilities Management experience.
- Minimum 5 years in a managerial role overseeing multiple sites and teams.
- Experience managing government-sector or large-scale integrated facilities management contracts preferred.
- Proven experience in contract administration, stakeholder management, and service delivery management.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
