Responsible for providing technical field support consisting of deployment, configuration, maintenance and optimization of enterprise solutions such as Virtualization, Storage, Networking & etc.
Work closely with product vendors to address, track and ensure timely closure of system support tickets as well as providing 7x24 rotating basis maintenance support.
Work in fast-paced environment with tight schedule with dynamic project teams which include scoping and creating technical documents such as project documents, Scope of Work (SOW), incident root cause analysis etc
To stay abreast with new technologies and product updates by regularly participating in new product education and technology transfer training as well as seminars.
Requirement
Candidate must possess at least relevant Diploma / ITE in Computer Science or Information Technology
Proficiency in Windows OS, Basic Knowledge in Linux OS
Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.
Keen to learn, explore, disciplined and responsible. Able to think 'out-of-the-box' and have an aptitude for innovation and problem solving
Good communication skills, positive attitude, team player, resourceful and resolve problems independently.
