Solution Architect - Amazon Connect

3.1

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

India

Description

Key Responsibilities :

Lead the end-to-end implementation, configuration, and customization of Amazon Connect.
Design, develop, and optimize contact flows, queues, and routing profiles.
Integrate Amazon Connect with Salesforce Service Cloud Voice and other third-party systems.
Develop backend logic using AWS Lambda (Java/Python) and integrate with APIs.
Build and deploy voice/chat bots using Amazon Lex.
Implement call analytics and streaming solutions with Amazon Kinesis.
Manage and optimize data storage using Amazon S3 and DynamoDB.
Monitor performance, set alerts, and troubleshoot using CloudWatch and IAM.
Automate deployments of contact center solutions using CI/CD pipelines, Terraform, and CloudFormation.
Develop dashboards and reports for contact center KPIs, analytics, and performance monitoring.
Work in Agile/Scrum teams, ensuring timely delivery of features and enhancements.
Ensure solutions meet security, compliance, and telephony standards (SIP, DID, ACD, IVR, CTI).

Required Skills & Experience

5-7 years of experience in cloud and contact center solution development.
Strong hands-on experience with Amazon Connect (Contact Flows, Queues, Routing Profiles).
Integration expertise with Salesforce Service Cloud Voice.
Proficiency in AWS Lambda (Java or Python).
Hands-on experience with Amazon Lex, Kinesis, S3, DynamoDB, CloudWatch, IAM.
Proficiency in JavaScript, Node.js scripting/programming.
Experience with CI/CD pipelines, DevOps practices, Terraform, CloudFormation.
Knowledge of REST APIs, microservices, and integration frameworks.
Familiarity with contact center KPIs, dashboards, and analytics.
Understanding of telephony concepts: SIP, DID, ACD, IVR, CTI.
Strong problem-solving and troubleshooting skills.
Experience working in Agile/Scrum environments.

Preferred Certifications

(ref:hirist.tech)

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