Client Advisor

2.9

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Singapore

Achieving Sustainable Business Ambitions

Commercial target:
Achieve and exceed individual and boutique sales targets
Understand the boutique KPIs and follow related action plans defined by Boutique Management
Operational excellence:
Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
Confidently handle sales transactions, including processing payments, handling returns
Participate in inventory management, including receiving, stocking, and securing products and accessories
Build operational knowledge on all digital tools
Adhere to our Maison commercial policy and rules
Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
Assist with visual merchandising and product displays

CULTIVATE LASTING CLIENT RELATIONSHIPS

Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
Identify client needs and preferences through active listening and thoughtful questioning
Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
Actively seek opportunities to expand our client network through referrals and targeted outreach
Maintain client database and proactively manage client relationships to drive repeat business
Invite clients to private events and previews
Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
Address client inquiries and resolve issues promptly and professionally
Facilitate communication between clients and Maison service centers
Go the extra mile to ensure client satisfaction and build brand loyalty

TRANSMIT YOUR PASSION

Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
Stay up to date on industry trends, competitor activities, and new product launches
Represent the Maison with sophistication at exclusive events
Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
Share knowledge and best practices with team members
Support and assist colleagues as needed
Actively participate in team meetings and training sessions

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