Qualify incoming leads and follow up with prospective families through calls, messaging, and other communication channels
Track and manage leads through the CRM system to ensure accurate pipeline visibility
Coordinate closely with sales representatives and agents to support conversion of enquiries into enrolments
Provide timely feedback on lead quality and status to support sales effectiveness
Admissions Process Support
Guide prospective parents through the full admissions cycle, from enquiry to enrolment
Conduct school tours, consultations, and respond to pre- and post-admission queries
Assist families with application submission, document verification, and enrolment procedures
Channel Partner & Agent Coordination
Support coordination with agents to ensure alignment with school policies and recruitment guidelines
Ensure compliance in the admissions process for agent-referred students
Assist in communication between agents and internal teams to ensure smooth processing of applications
Support onboarding-related coordination for new and existing agents when required
CRM & Data Management
Maintain accurate records of leads, conversions, and follow-ups using a CRM platform.
Track and report on inquiry trends, conversion rates, and enrollment pipeline stages.
Follow up consistently to nurture leads and reduce drop-offs in the admissions funnel.
Customer Service & Administrative Support
Maintain consistent follow-ups with prospective and existing families to ensure high service standards
Provide timely administrative support to the Sales and Admissions teams
Ensure professional handling of all communications with parents and stakeholders
Support scheduling of meetings, coordination of events, and documentation management
Represent the school at education fairs, expos, and community engagement events in Singapore and overseas, as required
Key Areas Of Accountability
Agent Connect
Campus Event
Brand Promotion
Admission Counselling
Operational
Ensure efficient and compliant execution of the admissions process from enquiry to enrolment, including CRM management, follow-ups, coordination with internal teams and agents, and support for smooth student onboarding
