職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
職務内容:
The Customer Services Associate will deal with shipment and other service-related issues to provide an enhanced level of customer services and operational support.
Job Responsibilities
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- Working with clients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Working all Marken offices and Outside Service Providers to ensure the logistic transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into Marken’s internal database (where necessary).
- Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
- Preparing, verifying and distributing country specific project documentation.
- Filing and archiving where required.
- Attending customer meetings and teleconferences, when required.
Job Requirements
- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Thorough understanding of freight forwarding industry
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills essential
- Flexibility in working hours required. Weekend coverage required for this role in some cases.
- Fluent communication skills in English
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production
社員タイプ:
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
