Overseeing and managing multiple vendors and external providers of ICT services, working with team members from application and infra teams to deliver projects and enhancements on time and within budget.
Project Management (Scope, Budget and Schedule) including regular management reporting for the project.
Ensuring that the project is executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality.
Participating and contributing in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation.
Reviewing project deliverables, e.g. functional specifications, system test plan & results, user guide, operation manual.
Planning and collaborating with users on user acceptance testing.
Assessing service requests for enhancements and maintenance of systems.
Ensuring that Service Level Agreements for projects and incidents are met.
Identifying potential project risks and its implication to the organisation and to recommend mitigating measures as to manage the risks.
Ensuring that the development processes, procedures and system comply with IT management policy, quality management policy and security guidelines.
Managing and resolving day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.
Working with the relevant parties to resolve security vulnerabilities found during the PCM period.
Assisting in business change management activities.
Analyzing, facilitating, modeling, and organizing information in order to reconcile conflicts, eliciting requirements and distinguishing solution ideas from business needs.
Conducting requirements workshops to gather user requirements and analyzing business processes to provide clear analysis and documentation of the problems and proposed.
Knowledge And Skills
Tertiary Education in relevant fields is preferred
Hands-on experience in at least 1 full project development life cycles
Advantages to have
Consulting or Business Analysis experience.
Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)).
Knowledge of, and experience in one or more of the following areas is preferred:
Oracle and/or Microsoft SQL Database and Real-time Data replication technologies.
APIs and API Management.
Experience in government processes.
Up to date on product trends, best practices and technologies.
Strong analytical, conceptualisation and problem-solving skills.
Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
Results and customer oriented.
Team player with strong organization and people handling skills.
Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
