Job Description
In this position you will....
be responsible for providing a full spectrum of broking administrative support for the broking team for new and/or renewal business with a primary focus on commercial insurance lines. Your role will involve producing high-quality policy administration service and offering exceptional support to both internal and external customers. You can expand your knowledge across a broad range of commercial insurance products, with support to grow, take initiative, and thrive as part of a dynamic and collaborative team.
You will be responsible for…
- Providing exceptional administrative support to broking team including co-servicing corporate client for new and renewal accounts.
- Ensuring timely back-end support of insurance proposal, cover notes and policies.
- Processing and follow up on policy renewals, documents, endorsements, and billings accurately and efficiently. Ensuring policy processing is compliant with company policies and procedures, as well as with regulatory requirements.
- Managing Foreign Worker Bond queries and transmission instructions to Insurers.
- Conducting accuracy checks on policy documents received from Insurers.
- Assisting credit control department in following up on premium collections when required.
- Handling miscellaneous documentation and record-keeping tasks to ensure customer records, policy documents, and related documentation are maintained accurately, timely and in an orderly manner.
- Provide support by handling phone calls and walk-in customers in the absence of the receptionist.
- Performing other ad-hoc assignments which may be assigned as and when required.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Customer Focus
- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
- Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
- Understands the importance of customer feedback and appreciates their points of view.
Collaborative
- Co-operates with team members to resolve problems and achieve goals.
- Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
Creative
- Looks for new ways to solve problems and execute in ways that add value.
- Tries new ideas and approaches.
Communication
- Provides others with information they need in a timely manner.
- Communicates clearly and actively listens to others.
- Communication is specific and fact based using a style appropriate for the audience.
Adaptable
- Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.
- Employs different approaches depending on the situation.
Qualifications
You will require the following qualifications and skills
- At least a GCE ‘O’ certificate holder or above with at least 1 year of relevant experience in insurance broking industry handling commercial insurance classes.
- Must have a Certificate in General Insurance (BCP, PGI, CGI).
- Self-starter with good problem-solving, communication and time-management skills.
- Able to work independently and as a team player in a fast-paced and dynamic environment.
- Good command of oral and written English. Fluency in oral Mandarin Chinese is preferred.
- High attention to details and accuracy.
