EUC Support Engineer

🌟 We're Hiring: EUC Support Engineer! 🌟

📍 Location: Singapore, Singapore
⏰ Work Mode: Work From Office
💼 Role: EUC Support Engineer

We are seeking a customer-focusedEUC Support Engineerto provide end-user computing (EUC) and deskside support services in a dynamic enterprise environment. The role will focus on supporting Windows environments, Microsoft O365 applications, hardware troubleshooting, and VIP/Concierge support while ensuring high-quality user experience andtimelyissue resolution.

The ideal candidate should havestrong communicationskills in both English and Chinese, hands-on technical troubleshooting experience, and a customer-centric mindset.

Key Responsibilities

• Provide deskside and end-user support for Windows 10 & 11 operating systems and Microsoft O365 applications.
  
  

• Troubleshoot and resolve desktop, laptop, hardware, and software-related issues.
  
  

• Support installation, configuration, and maintenance of end-user devices and peripherals.
  
  

• Deliver VIP/Concierge support services for senior business users and stakeholders.
  
  

• Provide basic troubleshooting for conference room devices, projectors, collaboration tools, and meeting room setups.
  
  

• Support SCCM client installation, deployment, and troubleshooting activities.
  
  

• Assistwith basic Active Directory administration and user account support.
  
  

• Perform basic network troubleshooting related to connectivity and end-user access.
  
  

• Log, track, and update incidents and service requests using ITSM tools such as ServiceNow (SNOW).
  
  

• Ensuretimelyincident resolution and adherence to service-level agreements (SLAs).
  
  

• Coordinate with infrastructure, network, and application teams for issue escalation and resolution.
  
  

• Maintainaccuratetechnical documentation and support records.
  
  

• Deliver excellent customer service whilemaintaininga professional and proactive approach.
  
  

Job Qualifications and Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
  
  

• Minimum 3 years of experience in EUC / Deskside Support roles.
  
  

• Strong hands-on experience supporting:
  
  

• Windows 10 & Windows 11
  
  

• Microsoft O365 applications
  
  

• Desktop and laptop troubleshooting
  
  

• Experience supporting VIP users or Concierge support environments.
  
  

• Good communicationskills in both English and Chinese (spoken and written).
  
  

• Experience with:
  
  

• SCCM client installation and troubleshooting
  
  

• Active Directory
  
  

• Basic networking concepts
  
  

• IT incident management tools (preferably ServiceNow/SNOW)
  
  

• Strong customer service and stakeholder management skills.
  
  

• Ability to work independently and in a team environment.
  
  

• Customer-centric mindset with a positive and proactive attitude.
  
  

Ready to take your career to the next level? 🚀 Apply now and be part of our success story!