The Opportunity

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

As our Accounts Executive, you will be the guardian of our revenue cycle. You will leverage the system to ensure financial accuracy and help manage our cash flow efficiently.

In this role you will be responsible for:

• Billing & Systems Management:  Learn and manage the billing systems.  Ensure all customer billing data is accurately matched and processed.
• Risk Assessment:  Manage write offs and assist in provisioning for bad debts
• Reporting and Reconciliation:  Prepare reconciliation reports and Bad Debt Provision to provide management with clear financial insights
• Revenue Assurance & QC: Act as a financial detective by bridging operations and finance to identify, track, and resolve any mismatches between customer payments and services delivered, ensuring maximum revenue recovery.

The ideal candidate will possess:

• Minimum Diploma/Degree holder in related field
• Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy or equivalent
• At least 1 to 2 years’ experience in AR
• Excellent spoken and written English & Mandarin
• Good IT knowledge with advance excel skills will be an added advantage
• Team player, proactive, good attitude, able to work independently and efficiently, meticulous, analytical and able to work under tight deadline

Highly Desirable:

• Excellent attention to detail
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English, Mandarin and Korean / Thai able to converse in decent clear communication

Job Summary

We are seeking a professional and detail-oriented Inventory & Warehouse Executive to support daily

logistics, inventory, and warehouse operations. The candidate will be responsible for shipment

coordination, inventory management, ERP/WMS operation, and cross-functional communication to

ensure smooth operational flow and inventory accuracy.

Key Responsibilities

· Coordinate and monitor overseas shipments from China and local supplier deliveries with suppliers

and appointed 3PL forwarders, including shipment schedule follow-up, delivery arrangement, and

shipment status tracking to ensure smooth operations.

· Manage delivery arrangements between 3PL providers and warehouse operations to ensure timely

inbound and outbound activities, proper coordination, and smooth inventory flow.

· Handle inbound and outbound inventory transactions accurately through ERP/WMS systems,

including goods receiving, stock transfer, inventory adjustment, and system record maintenance.

· Monitor inventory movement, stock accuracy, inventory balance, and serial number tracking control

to ensure proper inventory management and operational accuracy.

· Support inventory planning, replenishment activities, and stock allocation together with Sales, Operations, and Procurement teams to ensure sufficient stock availability and smooth business operations.

· Conduct stock takes activities, inventory reconciliation, and discrepancy investigation to maintain

accurate inventory records and warehouse control.

· Perform warehouse/site visits to 3PL warehouses when required to monitor warehouse operations,

inventory condition, stock accuracy, and operational compliance.

· Prepare inventory and logistics related reports, shipment status updates, and ensure all operational

records and documentation are properly maintained and updated.

· Support continuous improvement initiatives to enhance logistics coordination, inventory accuracy,

warehouse operations, and overall operational efficiency.

• Diploma or Bachelor’s Degree in Supply Chain, Logistics, Warehouse Management, Business Administration, or related field.
• Minimum 3–5 years of working experience in logistics, warehouse, inventory, or supply chain operations.
• Experience in ERP/WMS systems and inventory control processes.
• Good coordination, communication, and problem-solving skills.
• Proficient in Microsoft Excel and/or Google Sheets.
• Responsible, detail-oriented, and able to work independently in a fast-paced environment.

Preferred Advantage

• Experience handling China import shipments and 3PL coordination
• Experience in serial number inventory management.
• Familiar with import/export and SIRIM related operational processes.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position is within our Payments team (CardUp, https://www.cardup.co/), a fast growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. These no-code solutions simplify the lives of business owners, by improving cash flow management, unlocking cost savings and helping businesses save time, through automation of finance processes.
For more information on our payments team, kindly visit our website https://www.cardup.co/
What you will do:

• Acquire new users and retain existing users, increase revenue and deliver outstanding customer experience.
• Conduct call outreaches and product demos to prospects, to qualify the opportunity and convert them into customers.
• Use available reporting tools to better understand and predict prospect behavior.
• Perform routine reviews on your pipeline & client portfolio to deep dive on conversion, reasons for churn, or changes in payment volume.
• Develop excellent product knowledge and handle customer concerns and questions seamlessly.
• Work cross functionally with other teams to question the status quo and continually improve customer experience, localizing and streamlining operations, while staying compliant.
• Have a deep understanding of our Payments' risk and compliance guidelines and ensure these are always adhered to.

What we are looking for :

• 2+ years’ experience in sales and account management roles in the banking, cards, payment solution or fintech industry.
• Minimum Bachelor of Degree in any study.
• An extensive SME network & In-depth understanding of selected SME industries.
• Hard working, proven experience in qualifying customers and handling an extensive daily call volume.
• A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
• Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time.
• Excellent communication & negotiation skills and personal qualities of integrity, credibility and quality.

You will shine if you have :

• Proficiency in using CRM tools, such as HubSpot.
• Good understanding of how payment gateways and payment solutions works.

• Lead direct negotiations with landowners, land agents, and land aggregators on land acquisition terms, lease structures, and heads of agreement.
• Identify and pursue commercially attractive land parcels suitable for utility-scale ground mount and floating solar development above 15MW.
• Build and maintain a strong network of landowner and agent relationships across Peninsular Malaysia to support ongoing pipeline origination.
• Independently manage a portfolio of 5–8 active land parcels simultaneously, driving each parcel from initial contact through to signed heads of terms or option agreement.
• Represent the company credibly and professionally in all external landowner and agent interactions.
• Maintain an accurate and up-to-date land pipeline tracker covering all active, passive, and prospective parcels — including status, key contacts, terms under discussion, and next actions.
• Conduct monthly warmth checks on all passive parcels to prevent pipeline attrition and landowner disengagement.
• Flag commercially attractive new opportunities proactively to the Project Manager for strategic prioritisation.
• Coordinate with the Technical Feasibility Executive to ensure technical feasibility assessments are initiated promptly on parcels reaching the right stage of negotiation.
• Coordinate with the Land Formalities Executive to ensure land formalities, letters, and documentation are completed accurately and on time.
• Review and verify all land documents (lot numbers, coordinates, landowner names, acreage) for accuracy before external submission or legal engagement — zero tolerance for errors.
• Work with external legal counsel on title searches, encumbrance checks, and land conversion matters.
• Ensure all land acquisition documentation meets the standards required for financial close and regulatory submission.
• Maintain proper filing and document management for all land parcels under active development.
• Build relationships with local community leaders, village heads, and relevant authorities where required to facilitate land access and community support for project sites.
• Manage any landowner concerns or disputes professionally and in accordance with company policy.
• Liaise with government land offices, district councils, and relevant agencies on land-related regulatory matters as directed
• Report weekly to the Project Manager on pipeline status, active negotiations, risks, and opportunities.
• Participate in land team reviews and contribute to the broader development pipeline discussions.
• Support the Project Manager in representing the land pipeline to the Director and senior leadership as required.
• Collaborate with the EPCC, CRESS, and Special Projects teams to align land pipeline delivery with project development timelines.

• 3–5 years of direct experience in land acquisition, property negotiation, or real estate commercial roles ideally in the renewable energy, infrastructure, or plantation/agricultural sectors.
• Bachelor's degree in Property Management, Real Estate, Business, Law, or a related field or equivalent professional experience.
• Proven track record of independently negotiating and closing land deals not just supporting or coordinating.
• Experience managing multiple active land parcels or property transactions simultaneously.
• Familiarity with Malaysian land law, title structures (individual, strata, Malay Reserved Land), and land conversion processes is a significant advantage.
• Strong negotiation skills, able to handle landowner pushback, price discussions, and competing interests calmly and professionally.
• Fluent in Bahasa Malaysia and English, essential for landowner negotiations and internal reporting.
• Mandarin proficiency is an advantage given the land agent ecosystem in Malaysia.
•  Possession of a valid driving licence and own transport preferred given the field-based nature of the role.
• Relationship-driven, builds trust with landowners and agents quickly; people-oriented and able to represent the company credibly at all levels.
• Results-oriented, focused on closing, not just managing process.

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista's Top 500 High-Growth Companies Asia-Pacific 2026 list and named "Most Disruptive Insurtech in Malaysia" at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Develop and nurture strong relationships with clients to understand their needs and concerns
• Act as the primary point of contact for clients, addressing inquiries and providing timely and effective solutions
• Plan and execute various client engagement programs, workshops, and events to enhance client loyalty and satisfaction
• Gather feedback from clients to continually improve and tailor services to their evolving needs
• Effectively manage the allocated budget for client relationship initiatives, ensuring maximum impact and value for money
• Provide regular updates on expenditure and propose adjustments as needed
• Collaborate with other departments, including marketing and operations, to ensure the seamless execution of client-focused initiatives
• Work closely with the sales team to identify new opportunities for client engagement and business growth

WHAT WE EXPECT OF YOU:

• Minimum 2 years of experience in a Marketing and Events role within employee benefits, insurance, or financial services industries preferred
• Strong communication and interpersonal skills
• Knowledge of health and wellness programs, with experience in organizing health-related events
• Ability to manage a budget effectively
• Results-driven with a focus on exceeding client expectations

ABOUT US
As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

A DAY IN LIFE
The Cargo Sales Senior Executive plays a key role in supporting Turkish Cargo’s daily sales activities, rate management, and booking operations. The role ensures timely and accurate handling of customer enquiries, reservations, and partner airline coordination to deliver efficient cargo movement and maintain service quality.

Office Location : W307, Wisma Consplant 1, Jalan Kemajuan Subang, SS16, 47500 Selangor, Malaysia

• Monitor shipment records and ensure alignment between rate quotations, bookings, and system data.
• Handle daily booking requests, ad-hoc rates, and follow up on booking status.
• Respond to cargo enquiries, provide quotations, and follow up on pending or unresolved cargo issues.
• Track shipments and manage delays or rebooking with space controllers; communicate updates to agents with proper documentation.
• Process and monitor interline and local allotments, ensuring maximum utilization and adjusting bookings as needed.
• Support urgent and premium space requests by coordinating with head office or partner airlines.
• Conduct sales visits/calls to gather market information, strengthen relationships with agents, and develop new opportunities; submit visit reports.
• Collaborate with sales and operations teams to deliver consistent customer support and service recovery.

• Diploma or Bachelor's degree in Logistics, Aviation, Business, or a related field.
• 2–3 years of experience in cargo reservations, sales support, or airline operations.
• Strong attention to detail and ability to manage time-sensitive tasks.
• Excellent communication and coordination skills across internal and external parties.
• Familiarity with cargo systems (e.g., CargoSpot, Skychain) is an advantage.
• Ability to work under pressure and adapt to operational changes.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

PRIMARY RESPONSIBILITIES 

• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. 
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. 
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. 
• Support business growth through effective customer engagement and service delivery. 

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE  

• Responsible for sample handling from sample collection to sample registration  
• Maintain and develop Key Accounts, including building long-term customer relationships. 
• Collaborate with internal teams to ensure smooth service delivery. 
• Identify opportunities to promote SGS services and expand business scope. 
• Monitor KPI compliance for response time and service quality. 

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS 

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs. 
• Perform hygiene audits based on specified checklists. 
• Ensure proper sample identification, labeling, and documentation. 
• Submit samples to laboratory within required timelines. 
• Ensure timeliness and accuracy in field execution and reporting. 
• Handle customers professionally during onsite activities. 

ABOUT US
As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

Key Responsibilities

• Payroll Support: 
• Maintain accurate and timely payroll input data (new hires, leavers, promotions, allowances).
• Perform checks on HRIS changes to ensure payroll implications are accurate. 
• Run payroll simulation or pre-validation when required to ensure data accuracy. 
• Support payroll specialist with leave-related calculations. 

• Medical Benefits Administrations: 
• Administer employee benefits (enrolment, termination, changes).
• Manage claim escalations and assist in renewal.  
• Maintain benefits SOPs and track utilisation reports for insights and audits. 
• Leave Administrations & Management: 
• Review and approve leave requests that require HR validation (exceptions, manual entries, backdated submissions). 
• Manage year end leave carry-forward calculations. 
• Ensure accurate setup of public holidays across the countries (validate that country public holiday calendars align with local labor law).
• Coordinate changes immediately when the government announces special holidays. 
• Expense Claim Administration: 
• Audit employee expense claims for policy compliance.
• Review supporting documentation and resolve discrepancies.
• Respond to employee queries regarding expense claims and escalations.

Key Competencies & Skills

• Hands-on experience with payroll and HRIS systems (preferably Workday).
• Proficient in Excel/Google Sheets for reporting, and data analysis.
• High integrity and discretion in handling sensitive data.
• Strong attention to detail, accuracy, and process compliance.
• Excellent communication and coordination skills.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2–3 years of payroll experience.

Why Join Us?

• Be part of a high-growth company on a mission to revolutionize logistics in Southeast Asia.
• Work with passionate and driven individuals who believe in pushing beyond what’s ‘good enough.’
• Opportunity to grow and develop within a people-centric organization.
• Competitive salary, benefits, and learning opportunities to support your career growth.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada & TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google & Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a visionary and dynamic Regional Brand Marketing Strategist to join our team. This role operates at the exciting intersection of scale and strategy. You will hold a dual mandate: acting as a "horizontal" capability builder to develop a standardized, high-performing social commerce machine across markets, while also serving as the "vertical" strategic lead for key brand accounts.

You will not just be a thinker, but a capability builder who bridges the gap between overarching business goals, audience insights, full-funnel activation, and compelling content.

As a Regional Brand Marketing Lead, you will take charge of 

1. Brand Strategy & Account Leadership

• Own and develop strong, differentiated brand marketing strategies for assigned key accounts, grounded in:
• Business objectives
• Category dynamics
• Audience insights
• Act as the strategic lead on accounts, ensuring clarity and consistency across all marketing initiatives.
• Lead strategic conversations in pitches and QBRs, bringing a senior point of view and cross-market insights.

2. Full-Funnel Strategy & Translation

• Translate business strategy into end-to-end full-funnel marketing plans, including:
• Audience persona definition
• Funnel design (awareness → consideration → conversion)
• Channel roles (TikTok, Meta, marketplaces, etc.)
• Content strategy (what to say, not just what to produce)
• Ensure alignment and consistency across the full funnel and all channels.

3. Strategic Direction & Execution Alignment

• Provide clear strategic direction to:
• Creative teams (briefing, messaging, content approach)
• Performance teams (activation logic, channel strategy)
• Work at account level to ensure seamless execution of the strategy.

4. Data-Driven Strategy & Innovation

• Leverage tools and data sources such as:
• TikTok MarketScope
• Category benchmarks
• Competitive landscape analysis
• Translate insights into actionable strategic recommendations to drive growth on assigned accounts.

What we are looking for - the ideal profile

• Bachelor’s degree in Marketing, Media, Business, or any related fields
• 8+ years of experience in full-funnel performance marketing. 
• Experience in brand strategy, campaign planning, or integrated marketing.
• Proven experience in social commerce and digital platforms (TikTok, Shopee, Lazada, Meta).
• Ability to link creativity with performance metrics and business outcomes.
• Strong storytelling and presentation skills.
• Strategic thinker with a data-driven mindset.
• Experience in ecommerce or agency environments is a plus.

Job Purpose 
• The Accounts Executive is responsible for ensuring the accurate and timely processing of customer payments, performing cash reconciliation, and resolving payment discrepancies.

• The role also involves maintaining fixed asset records, including processing asset additions, transfers, retirements, and disposals in compliance with company policies and FSSC service level agreements. 

• This position supports effective cash flow management and ensures the accuracy and integrity of customer account balances across supported regions.
 

Key Responsibilities 
Cash Application 
• Apply and post customer/vendor payments (bank transfers, electronic payments) accurately in SAP 
• Match payments against invoices, credit notes, and debit notes 
• Manage unapplied, underpaid, and overpaid items promptly 
• Ensure compliance with accounting standards and internal controls 
Payments & Asset Accounting 
• Validate outgoing payment requests for accuracy, approvals, and documentation 
• Monitor payment batches, rejections, and bank confirmations 
• Resolve failed or rejected payments with internal TIS support teams 
• Maintain fixed asset records and process additions, transfers, retirements, and disposals 

Reconciliation 
• Review daily bank statements and remittance advices 
• Investigate payment discrepancies and coordinate with local business units 
• Clear unidentified cash and suspense accounts 
• Maintain proper audit trails and supporting documentation Period Close & Compliance 
• Support month-end and quarter-end closing activities 
• Meet FSSC KPIs and SLAs for timeliness and accuracy 
• Adhere to internal controls and FSSC procedures 
• Support audits and participate in process improvement initiatives

We’re looking for a motivated and dynamic Business Development Executive – Outdoor to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

We’re looking for a motivated and dynamic Service Operations Executive / Field Biologist to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.

In this role you will be responsible for:

Service Process & Performance Support

• Assist in the implementation and monitoring of service management processes at branch level.
• Track operational KPIs, identify gaps, and escalate improvement opportunities.
• Provide administrative and analytical support for service capability initiatives.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Audit & Compliance Monitoring

• Conduct branch visits to monitor service process adherence and regulatory compliance.
• Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience.
• Prepare audit observations and reports, highlighting areas for corrective actions.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Stakeholder Engagement

• Liaise with internal teams to ensure smooth execution of capability initiatives.
• Support communication and reporting requirements to management regarding progress, risks, and outcomes.

The ideal candidate will possess:

• Minimum Degree holder in any field.
• Entomology background will be an added advantage
• Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing).
• Possess good interpersonal, communication and writing skills especially in English.
• Mature, very proactive, result oriented, has good drive, can work under pressure.
• Can manage multiple tasks and deliver according to given deadlines.
• Required to travel to the branches throughout Malaysia.
• Must be mobile and have own transport.

Highly Desirable:

• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world. 

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!

• Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

An integral part of the Love, Bonito value chain, the Omnichannel Operations team, is responsible for coordinating and executing weekly launches, marketplace operations, item master, packing list management and inventory management. The team is also the SAP specialists within the Operations Department and is responsible for order management for local markets. You will be directly responsible for managing orders with vendors, for our country trade partners as well as packing lists to support international expansion, as well as other digital operations within the Omnichannel Operations team.

Main responsibilities :

Packing List Management

• Ensure that the information provided by suppliers in the detailed packing list is correct. Liaise with suppliers to make corrections.
• Track the performance of errors made in the detailed packing list and provide feedback to Sourcing and Production.
• Monthly reports of comparing Purchase quotation and good received to spot any discrepancies on quantities or price, sounding out issues to the production team if any.
• Maintain the repository of all detailed packing lists in a neat and organized manner.
• Create and Update purchase orders in SAP with detailed packing list information in a timely and accurate manner.

Merchandise Operations

• Preparation of order sheet in Airtable for internal country buyers and order sheet management to vendors, in a timely and accurate manner
• Preparation of order sheet for editorial orders , working with creative team and production team on submission
• Updating of launch plan in a timely and accurate manner in order to handover important information to downstream teams
• Optimising processes to improve efficiency and visibility for teams

Assisting in other Omnichannel Operations Tasks

• Support in other Omnichannel Operations tasks in SAP
• Optimising process workflows and working together with SAP consultant to improve task efficiency on SAP

Qualifications & Experience

• Diploma in Economics, Mathematics, Accounting, Business or a related field preferred and interest in backend e-commerce operations.
• Past experience in e-commerce, digital operations, order management and inventory will be a plus.
• Skilled in manipulating and analysing data on Excel or Google Sheets.

You should have / be 

• A Love, Bonito culture fit
• Good grasp of the Love, Bonito brand and unique proposition
• A genuine curiosity to know how things work and how to make them better
• An entrepreneurial, self starter, get-your-hands dirty attitude 
• Enjoy learning new things and pick them up quickly
• Demonstrate operational excellence
• Pride: Highly organized individual and proactive with strong follow through. Detailed orientated. Willing to learn.
• Problem solver: Identify and understand problems and solve them systematically.
• Team-player: Able to build strong relationships and have ability to work cross-functionally, take different perspectives and have open communication.
• Language: Must be able to read and speak Chinese as you will be required to communicate with vendors based in China.

• To take lead and involve in the project proposal submission technically and commercially.
• To promote and sell all existing services within I&E Division especially related to Upstream Services.
• To provide technical support to the laboratory as and when required
• To cross sell any other services related to SGS services
• To meet/follow up with customer regularly for the submitted quotation
• To promote and sell in food and environment industries which involve in microbiological testing services.
• To ensure that all customer enquiries are followed-up and closed successfully with the ultimate goal of achieving monthly sales target/KPI.
•  
• Receive, cold-calling and follow-up on inbound and outbound calls enquiries
• To ensure monthly proposal/quotation target is satisfactory achieved or exceeded.
• To meet and achieve monthly sales target set by the I&E Upstream Lab
• To prepare, arrange and coordinate related sample collection, customer visits, meeting, training, seminars, and etc.
• Manage documents control, filing and project deliverables and process signed quotation/proposals.
• To create awareness campaign and upsell of the new services offered by the business lines by visiting to clients and survey result was collected at the end of the meetings.
• Other related customer care activities to ensure customer satisfaction services provided and report back to superior for any improvement for to meet operational excellence of the service offered.
• Adhere to SGS Code of Integrity and client confidentiality agreements.
• At all times, adopt safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures and maintain a quality and safety awareness culture.
• To comply with all Health, Safety and Environment (HSE) local regulation (Occupational Safety and Health Act 1996, Factory and Machinery Act 1967, Environmental Quality Act 1974).
• To report any hazard/risk, near-miss and incident in Crystal system. 
• Ensure that all Operational Integrity Management System (OIMS) requirements are met.
• Adherence to applicable Quality Management System by exercising necessary standard and process when carry out your responsibilities in executing, fulfilling and ensuring at all times the compliance of the QMS and is fully implemented in accordance to ISO 17020 & MIBAS policy, 17065 & ACB policy and ISO17025 & SAMM policy"(where applicable/required).
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

We are seeking a proactive and results-driven Digital Marketing Executive to support and execute integrated marketing initiatives across the company’s clean energy solutions portfolio, including solar, battery energy storage systems (BESS), energy efficiency, and other sustainability solutions.

This role will be responsible for digital campaigns, lead generation, content creation, brand visibility, marketing communications, and supporting business growth through strategic marketing activities.

Key Responsibilities:

Digital Marketing & Campaign Management

• Responsible for planning and executing marketing campaigns to generate new prospects and improve client retention
• Prepare and deliver marketing plans aligned with key business and marketing objectives
• Execute digital marketing campaigns across channels including Google, LinkedIn, Meta, email marketing, and display advertising
• Support lead generation, lead nurturing, and customer engagement initiatives
• Monitor campaign performance, analyse results, and optimize campaigns based on KPIs and ROI

Content, Branding & Communications

• Manage and oversee the creation of marketing collateral, including digital and print materials
• Create and schedule content for social media, EDMs, website, and digital platforms
• Develop marketing presentations and materials for partnership collaborations with external parties
• Ensure brand consistency across all communication and marketing touchpoints
• Work closely with internal stakeholders and external partners to deliver integrated marketing initiatives aligned with business objectives

Website, Analytics & Market Insights

• Maintain and update website content and landing pages
• Support SEO and SEM initiatives to improve website traffic and online visibility
• Track digital marketing performance using analytics and CRM tools
• Monitor competitor activities and identify potential improvements or changes in marketing strategies, products, or services
• Keep abreast of industry trends, market developments, competition, and emerging opportunities

Business & Commercial Support

• Determine product and service value delivered throughout customer operations and effectively communicate value propositions to customers
• Support business development and sales initiatives through marketing activities and campaigns
• Capable of identifying target markets and supporting commercial engagement opportunities
• Assist in developing customer-focused marketing strategies to drive awareness and sales growth

Cross-functional & Administrative Support

• Collaborate with marketing executives, managers, operational departments, and external partners to fulfill deliverables effectively
• Support digital promotion for events, webinars, exhibitions, and campaigns
• Assist in daily administrative duties to ensure smooth business operations
• Execute ad-hoc tasks and assist with any marketing-related activities as assigned

Compliance & Quality

• Contribute, comply, and commit toward the company’s Quality, Health, Safety, and Environmental (QHSE) Management System
• Ensure full compliance with international standards, legal requirements, local regulations, and applicable codes of practice
• Additional responsibilities may be assigned as deemed necessary by the company

• Bachelor’s Degree in Marketing, Communications, Business, or related field
• 1–2 years of experience in digital marketing, preferably in B2B, energy, industrial, or technology sectors
• Fresh graduates who are passionate about digital marketing and the clean energy industry are encouraged to apply
• Hands-on experience with digital advertising platforms, social media management, and email marketing
• Familiarity with SEO, Google Analytics, CRM systems, and marketing automation tools
• Strong communication, presentation, copywriting, and stakeholder management skills
• Analytical mindset with the ability to interpret campaign and market data
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Proactive, detail-oriented, and a strong team player

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Finance Executive/ Senior Executive - Philippines & Malaysia to join our team. Your new role would be reporting to the Business Finance Manager and the Key Business Partner of Philippines and Malaysia Business.

In this role you will be responsible for:

Philippines

• Partner closely with commercial and operations teams, driving engagement to ensure effective communication and alignment
• Perform detail review of operational expenditures, highlighting unusual movements or trends and propose recommendations
• Lead preparation of rolling forecast, budgeting and other regional reporting requirements
• Support development or improvement of financial modelling, analysis and reporting
• Coordinate month-end closing process by establishing clear timelines and functional requirements
• Validate and review source data to ensure integrity, completeness and accuracy of both Profit & Loss and Balance Sheet reporting
• Undertake and support various ad-hoc projects as directed

Malaysia

• Handle key cost drivers for people costs and vehicle opex, including rolling forecast and budget
• Maintain various operating expenses analysis, whilst leaving room for potential reworks
• Preparation of monthly variance analysis of financial performance by division, with attention to detail on top line and middle line movements.
• Coordinate month-end closing process by establishing clear timelines and functional requirements
• Undertake and support various ad-hoc projects as directed

The ideal candidate will possess:

• Degree/ Diploma in Finance/ Accountancy or its equivalent.
• At least 1-3 years of relevant working experience in Financial Analysis and Business Partnering.
• Willing to travel internationally up to 10%.

Highly Desirable:

• Advanced users of spreadsheet and presentation tools, particularly Google sheets, Microsoft Excel and Microsoft PowerPoint.
• Good analytical skills and able to present analysis rationally while “speaking the audience’s language”.
• Independent, self-starter, self-motivated, result oriented as well as customer oriented.
• Ability to multi-task and meet deadlines.
• Basic business and commercial acumen.

Sr TQA Executive (Training & Quality Assurance)

About EPOS

Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations.

Key Responsibilities

• Conduct audits and evaluations of customer service training sessions across voice, chat, and email support channels
• Assess trainer effectiveness and provide structured, actionable feedback to improve training delivery standards
• Identify gaps between training outcomes and actual operational performance, and recommend improvement initiatives
• Collaborate closely with Customer Service, Training, and QA teams to enhance overall service quality and training effectiveness
• Monitor and evaluate new hires’ post-training performance and onboarding readiness
• Facilitate calibration sessions to ensure consistency and alignment in training and quality evaluations
• Analyze operational metrics such as CSAT, QA scores, productivity, and error trends to drive data-backed improvements
• Support the continuous enhancement of training materials, SOPs, knowledge bases, and quality frameworks
• Participate in process improvement initiatives to strengthen customer experience and operational efficiency

Key Requirements

• Minimum 3 years of experience in Customer Service, Training, Quality Assurance, or related operational support functions
• Strong understanding of customer service operations, including voice, email, and chat support environments
• Experience in training audits, coaching, quality evaluations, or performance management
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Detail-oriented with the ability to identify performance gaps and improvement opportunities
• Able to work independently in a fast-paced and dynamic environment
• Experience within fintech, payments, e-commerce, or contact center environments will be an added advantage

We’re looking for a motivated and dynamic Business Development Executive – Outdoor to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.

What You’ll Do

As the main point of contact for our merchants, you will:

• Manage end-to-end merchant onboarding, including documentation, setup, and training
• Ensure smooth activation and support merchants through their initial journey
• Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
• Monitor merchant performance and activity, and drive reactivation where needed
• Ensure compliance with operational and regulatory requirements
• Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
• Continuously identify opportunities to improve processes and merchant experience

• Strong communication and stakeholder management skills
• Detail-oriented with a problem-solving mindset
• Ability to manage multiple tasks in a fast-paced environment
• Experience in operations, customer support, or payments/POS is a plus
• Comfortable working with data and tracking performance metrics

• Assist & liaise between customers and SGS technical teams to provide follow-up and feedback for technical questions and specification needs.
• Visit existing customers periodically for contract reviews.
• To support & maintain existing contracts database.
• Ensure customers are responded to adequately by customer care group.
• Produce customer quotations as required.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

We’re looking for a motivated and dynamic Sales Executive – Outdoor to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

• Develop, coordinate and implement overall local marketing plan as per yearly budget and global business strategies growth.
• Manage and develop monthly content calendars for corporate social media platforms (Facebook, TikTok, LinkedIn)
• Create and manage marketing campaigns including email marketing, paid ads, print and lead generation campaigns.
• Plan, coordinate and execute marketing activities for seminars, webinars, conferences, tradeshows, and corporate events.
• Prepare monthly marketing reports and campaign analysis.
• Develop and manage marketing materials including website, brochures, flyers, presentation slides, posters and newsletter.
• Manage and assist with ad hoc marketing requests.
• Research & analyze local market/industry trends and monitor competitor’s activities.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position sits in our Payments team, a fast-growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. This role will be instrumental in supporting the team's ability to adapt to new challenges, streamline operations, and contribute to the overall efficiency and effectiveness of our compliance processes.

• With relevant Compliance/Payments experience that can hit the ground running to support day-to-day tasks
• Strong team player and willing to take up regional work
• Strong communication and analytical skills
• Take initiative to challenge/improve status quo and be problem solver

For more information on our payments team, kindly visit our website https://www.cardup.co/

What will you do :

• Support regional day-to-day operational compliance tasks including payment approval, customer onboarding (including CDD and EDD) and transaction monitoring
• Conduct and review PEP/sanctions checks and adverse news screening
• Perform suspicious transaction/fraud investigation across markets and suggest next course of action
• Collaborate with different teams, such as sales/cs, finance and engineering team to handle client queries
• Assist in ad hoc project assigned by team leader including periodic account review, platform process improvement project, etc
• Keep informed about industry developments, trends and best practices and assess its effect on operational processes

• Bachelor’s degree in business administration, finance or relevant field
• 2+ years of operations, compliance and/or KYC experience, ideally within financial services or payments industry
• Good knowledge of AM/CFT and onboarding industry processes and fraud trends
• Attention to details and hands on attitude able to complete tasks with tight deadlines
• An analytical mindset with excellent organizational skills
• Strong critical thinking, problem solving and communication skills
• Sound judgment and strong sense of ethics
• Transaction monitoring (i.e. identify suspicious transactions behaviors)
• Fluent in English speaking and writing is a must (can speak/write in Bahasa is a bonus)

YOUR MISSION _________

RETAIL SALES DEVELOPMENT:

• Take ownership of sell-in executive for the brands.
• Monitor sales on daily basis and follow up with retail staff to ensure consistency of customer service delivery and to achieve monthly sales targets.
• Plan and execute trade activations to support new launches and brand’s key bets such as animations, beauty workshops and events for both Sephora.
• Work closely with marketing team for new launch product forecasting to ensure sufficient stocks to achieve sell-in and sell-out targets
• Provide weekly and monthly sales results analysis for both sell-in and sell-out and develop strategies and action plans to improve performance and close the sales gap between actual vs budget. 
• Discuss with Assistance Retail & Education Manager to identify, negotiate and secure external promo sites in Sephora to achieve brand/launch objectives.

RETAIL COORDINATION & OPERATIONS:

• Monitor stocks inventory weekly to ensure all top best-selling SKUs have sufficient stocks in all stores. Work closely with brand coordinator and Sephora teams for new launch first sell-in and monthly stocks replenishment in a timely manner.
• Develop, coordinate, and plan trade activities and trade mechanics across Sephora top doors and aim at achieving launch objectives and to boost sales during slow period.
• Coordinate sales events: Sephora launch pads, makeup workshops, corporate workshops
• Work with brand coordinator to manage and monitor POSM costs such as testers, counter maintenance spent, and provide updates to Assistant Marketing Manager regularly.
• Provide qualitative feedback for new launches to identify market’s needs and opportunities. 
• Keep abreast and compile competitors’ activities and consumer trends in the market.
• Participate in every stock count event in the Boutique.  
• Work with Assistant Retail & Education manager in hiring manpower to support event. 

EDUCATION:

• To develop training action plans, ensuring service excellence of frontline staff, in line with business objectives.
• Adapt both face-to-face and digital training content from HQ training materials for local usages.
• Provide coaching and guidance to trainers to enhance training quality and sales techniques.
• Develop MU Experts makeup skills, digital content creation skills and product knowledge.
• Work with Assistant Retail & Education Manager to monitor and follow up with annual MU Expert assessment with relevant action plan.
• Compile, analysis and report key performance indicators on ongoing training activities. 

BRAND IMAGE/VM EXECUTION:

• Ensure stores’ VM (new launch POSM), updates of grids, testers display are according to Regional VM guidelines
• Coach & delegate to appointed MU experts the delivery of VM excellence 
• Able to feedback and propose recommendations to Marketing and VM team based on market changes, business opportunities
• Be on-site to help & support MU Experts during new store/launch set up.
   

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.