職責：

• 透過電話、電子郵件和其他溝通管道，及時、專業地回覆客戶諮詢。
• 協助客戶預訂和追蹤貨物運輸
• 與內部團隊和外部合作夥伴協調，確保貨物及時交付。
• 及時有效解決客戶問題和疑慮
• 準確記錄客戶互動和交易狀況

要求：

• 學士學位或同等學歷
• 具備客戶服務經驗，最好是在物流或運輸業。
• 較強的溝通及人際溝通能力
• 優秀的問題解決能力與注重細節
• 能夠在快節奏、團隊協作的環境中高效工作。

申請連結：https://jobs.persolmalaysia.com/detail/34724?apply_id=34724&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and other communication channels
• Assist customers with booking and tracking cargo shipments
• Coordinate with internal teams and external partners to ensure timely delivery of cargo
• Resolve customer issues and concerns in a timely and effective manner
• Maintain accurate records of customer interactions and transactions

Requirements:

• Bachelor's degree or equivalent
• Previous experience in customer service, preferably in the logistics or transportation industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced, team-oriented environment

Apply Link: https://jobs.persolmalaysia.com/detail/34724?apply_id=34724&utm_source=jobstore&utm_medium=sponsored

Contact Email: [email protected]

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Requirements :

• Chinese Female, aged 35 and above.
• Handling admin, customer enquiries, after sales service,
• follow up with repeating sales and collection payment,
• SQL accounting knowledge, Microsoft office etc.
• Able to speak and write in English, BM & Mandarin.

Benefits :

• Package : salary + standard + medical card
• Monthly salary : RM3500 to 45000
• 5 working days a week (no Overtime is required)

JOB SCOPE:

• Reply to daily sales orders and enquiries from customers via email and WhatsApp

• Attend to walk-in customers in Showroom

• Communicate sales information to customers via chats and emails broadcast

• Participation in trade shows, events and sales road shows

• Assist sales and marketing team as required

OBJECTIVES:

• Provide professional support for best customer experience and satisfaction

• Improve brand awareness in market place

• Be a team player in Sales and Marketing Team to achieve greater sales revenue

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Company trips and meals
• Personal leave (Annual Leave entitlement)
• Personal development opportunities
• In-house training and development on Aromatherapy
• Free products up to RM500 value per annum
• Additional products purchase at special Staff Rate

工作範圍：

• 透過電子郵件和 WhatsApp 回覆客戶的日常銷售訂單和諮詢

• 接待展場內的到店顧客

• 透過聊天和電子郵件群發方式向客戶傳達銷售訊息

• 參加貿易展覽會、活動和銷售巡迴展

• 根據需要協助銷售和市場團隊

目標：

• 提供專業支持，以實現最佳客戶體驗和滿意度

• 提升品牌在市場上的知名度

• 積極融入銷售與市場團隊，共同實現更高的銷售收入

福利待遇

• 津貼（旅費、交通費等）
• 公司旅遊和餐飲
• 個人休假（年假權利）
• 個人發展機會
• 芳香療法內部培訓與發展
• 每年可獲得價值高達 500 馬幣的免費產品
• 以員工特價購買其他產品

Job Description

Responsibilities

• Major Fault Support & Review – Respond to Severity 1/2 incidents within 1 hour, log cases to Huawei TAC, lead troubleshooting, and conduct post event fault reviews.
• Operational Analysis – Deliver monthly reports covering cloud resource capacity, platform health, alarm analysis, and optimization recommendations.
• Risk Check – Perform quarterly in depth health checks (runtime status, capacity, configuration, warnings, version & license management) and provide rectification guidance.
• Basic & Advanced Cloud Service Version Upgrade – Lead upgrade solution design, pre upgrade checks, implementation, verification, and rollback for cloud platform and gPaaS/AI DaaS services
• Issue & Risk Management – Analyse issue trends, track unresolved escalated issues, and proactively identify and mitigate platform stability risks.
• Resource & Capacity Management – Analyse resource usage and provide scaling or reconstruction recommendations.
• Change Implementation – Implement configuration changes (including after hours support up to 8 hours/week as needed), obtain customer authorization, and perform rollback if required.
• Urgent Recovery & Troubleshooting – Assist TAC in emergency fault recovery, common issue resolution, and rapid service restoration.
• Routine PMI & Monitoring – Perform routine product inspections, monitor alarms via ManageOne/eSight, and ensure platform health

Job Requirements:

• Bachelor/Master of computer science engineering or related majors, with over 3 years O&M experience, including hands on work with cloud platforms (public/private cloud) or general IT (networks, OS, databases, middleware, basic IT components).
• Familiar with HCS deployment, tenant O&M processes (backup management, resource inspection, requirement management, risk management, asset management, expense analysis, monitoring & alarming.
• Strong foundational knowledge of datacom principles; familiar with TCP/IP, standard IP networking, and hybrid cloud networking; able to independently resolve basic datacom issues; proficient in physical network technologies and architectures.
• Strong capability to identify and demarcate cloud problems, lead problem closure, and drive backend improvements.
• Excellent customer service awareness and communication skills; able to work with multinational teams
• Attention to detail and strong execution capabilities

Preferred Qualifications:

• Experience maintaining or optimising large scale data centre network services.
• Experience with SDN delivery and maintenance.
• Familiarity with chaos engineering, fault drills, stress tests, and architecture optimisation.
• Experience in multinational team management (at least 2 years).

Apply Link: https://jobs.persolmalaysia.com/detail/39051?apply_id=39051&utm_source=jobstore&utm_medium=sponsored

Contact Email: [email protected]

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位描述

職責

• 重大故障支援與審查 – 在 1 小時內回應嚴重程度 1/2 的事件，將案例記錄到華為 TAC，主導故障排除，並進行事後故障審查。
• 營運分析 – 提供涵蓋雲端資源容量、平台運作狀況、警報分析和最佳化建議的月度報告。
• 風險檢查 – 每季度執行深入的健康檢查（運行時狀態、容量、配置、警告、版本和許可證管理），並提供糾正指導。
• 基礎及進階雲端服務版本升級 – 主導雲端平台和 gPaaS/AI DaaS 服務的升級方案設計、升級前檢查、實施、驗證和回溯。
• 問題與風險管理 – 分析問題趨勢，追蹤未解決的升級問題，並主動識別並緩解平台穩定性風險。
• 資源與能力管理－分析資源使用情況，並提供規模化或重建建議。
• 變更實施 – 實施配置變更（包括根據需要提供每週最多 8 小時的非工作時間支援），獲得客戶授權，並在需要時執行回溯。
• 緊急復原和故障排除 – 協助 TAC 進行緊急故障復原、常見問題解決和快速服務復原。
• 例行產品故障偵測與監控 – 執行例行產品檢查，透過 ManageOne/eSight 監控警報，並確保平台運作狀況良好

職位要求：

• 電腦科學工程或相關專業的學士/碩士學位，擁有 3 年以上的維運經驗，包括雲端平台（公有雲/私有雲）或一般 IT（網路、作業系統、資料庫、中介軟體、基本 IT 元件）的實際操作經驗。
• 熟悉 HCS 部署、租戶維運流程（備份管理、資源檢查、需求管理、風險管理、資產管理、費用分析、監控和警報）。
• 具備紮實的資料通訊原理基礎知識；熟悉 TCP/IP、標準 IP 網路和混合雲網路；能夠獨立解決基本的資料通訊問題；精通實體網路技術和架構。
• 具備強大的能力，能夠辨識和界定雲端問題，主導問題解決，並推動後端改善。
• 優秀的客戶服務意識和溝通技巧；能夠與跨國團隊合作
• 注重細節和強大的執行能力

優先資質：

• 具備維護或優化大型資料中心網路服務的經驗。
• 具備SDN部署和維護經驗。
• 熟悉混沌工程、故障演練、壓力測試和架構最佳化。
• 具備跨國團隊管理經驗（至少 2 年）。

申請連結：https://jobs.persolmalaysia.com/detail/39051?apply_id=39051&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

ASG Security Sdn Bhd is seeking a motivated and experienced Service Technician to join our growing team in the security systems industry.

The ideal candidate is hands-on, reliable, and passionate about delivering quality service and technical support. You will be responsible for the installation, troubleshooting, maintenance, and servicing of security systems while ensuring excellent customer satisfaction.

Join a company that values teamwork, professionalism, and continuous growth, and be part of a dynamic environment with opportunities to develop your technical skills and career.

Job Responsibilities

Perform installation, maintenance, configuration, testing, commissioning, and troubleshooting of CCTV, Card Access, Intrusion Detection Systems, networking, storage, hardware, and software.

Attend to customers’ queries, support, services, and issues.

Involved in cabling, wiring, mounting, and termination works.

Report site details, work done, project progress status, customer requests or feedback, and issues to the reporting Manager/Supervisor.

Update the documentation and provide operational training.

Liaise/manage with suppliers/vendors and outsourced contractors for delivery works.

Requirements

Candidate must possess at least a Professional Certificate, Diploma, Advanced Diploma, or Bachelor’s Degree in Engineering (Electrical/Electronic, Computer/Telecommunication, others)

3 years of relevant work experience in a similar industry.

Possessed a driving license with own transport (Car).

Basic knowledge in cabling, networking, electronics, & computer.

Strong analytical, excellent communication, and interpersonal skills.

Able to work independently with minimal supervision.

A team player to achieve corporate goals.

Ability to accept new challenges, develop new skills/knowledge, and constantly engage in learning new technologies, methods, and processes.

Must be willing to work overtime or late hours when required for project/site support.

Why Join Us?

✅ Career growth opportunities

✅ Exposure to enterprise security systems

✅ Supportive team environment

✅ Training and skill development opportunities

Perks & Benefits

Allowance (travel stipends, transportation, etc.)

Nearby public transport

Paid training and development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

我們正在尋找一位細緻可靠的客戶服務專員，以支援我們在貨運代理和物流行業的日常營運。如果您喜歡與人溝通，做事條理清晰，並且能夠在多語言環境中有效交流，那麼這份工作非常適合您。您將發揮關鍵作用，確保與客戶、承運商和內部團隊的順暢協作，及時處理客戶問詢，並提供準確的文件和更新信息，以支援端到端的物流流程。

職位描述

• 管理貨運單據手續，確保其準確性並符合公司和監管要求。
• 及時處理預訂並執行相關訂單。
• 監控並保持所有貨物的準確追蹤狀態。
• 與海外辦事處、代理商、船公司和客戶進行有效溝通，以確保順利協調。
• 透過電話和電子郵件處理客戶的諮詢，提供及時且準確的答案。
• 透過解決問題並提供有效解決方案，為內部和外部客戶提供快速回應的支援。
• 建立井然有序、有效率的文件歸檔系統，以確保系統化的檢索。
• 執行管理層指派的其他任何任務。

職位要求

• 需具備良好的國語能力，以便與講國語的客戶溝通。
• 英語和普通話（口語和書面）溝通能力強。
• 無需任何經驗；但必須樂於學習並接受新的挑戰。
• 歡迎應屆畢業生申請。
• 精通微軟辦公室軟體（Word、Excel、Outlook）。
• 做事細緻認真，人際溝通能力強，口頭和書面溝通能力優秀，具有團隊合作精神和積極的工作態度。
• 能夠在快節奏、高壓力的環境下工作。

福利待遇

• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動

職位要求：

• 中國女性，35歲以上。
• 處理行政事務、客戶諮詢、售後服務
• 跟進重複銷售和收款，
• 具備 SQL 會計知識、Microsoft Office 等技能。
• 能夠用英語、馬來語和國語進行聽說讀寫。

好處：

• 待遇：薪資+福利+醫療卡
• 月薪：3500至45000令吉
• 每週工作5天（無需加班）

Role Purposes

Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.

Job Description

• To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
• To handle calls, complaints and enquiries efficiently, courteously and professionally.
• To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
• Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
• Complying with Instapay’s Core of Standard behaviour

Requirements

• Basic understanding of technology and processes related to Mobile App in Financial domain.
• Possess Bachelor’s Degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
• Any experience of working in call centre or customer service environment will be an added advantage
• Must speak Malay fluently
• Reasonable command in written and spoken English
• Customer-oriented with good interpersonal and communication skills
• Strong and proven problem-solving skills.

No. of Position: 2 (Team Leader -1, CSR - 1)

Job Type: Contract

Contract length: 12 months

Work Location: In person

Language: Malay (Required)

Perks & Benefits

Nearby public transport

Central location

Free snacks / Happy hours

Regular team activities

Medical insurance

Personal development opportunities

Dental insurance

Paid training and development

技術服務工程師

薪資範圍：6000 馬幣 – 7000 馬幣

全職職位

適合男性工人

提供培訓

工作職責：

1. 設定、操作和維護注塑機以生產色片，並進行技術控制。
2. 客戶/供應商現場訪問，提供產品和顏色偏差方面的技術支持，並解決異常問題。
3. 為客戶現場提供注塑機設定、維護、生產參數和故障排除的技術支援。
4. 負責跟進客戶試樣品生產及現場生產狀態。
5. 制定並完善支援計劃，以建立良好的客戶關係和提高客戶滿意度。
6. 向客戶或銷售通路夥伴傳授系統設定、維護和故障排除技能方面的知識。
7. 根據客戶回饋，與品質團隊緊密合作，改善品質和設計相關問題。
8. 遵守生產作業參數和良好生產規範，以達到生產和品質目標。
9. 測量精準，對色彩匹配有濃厚興趣。
10. 執行上級指派的任務/工作。
11. 提供培訓。

要求：

1. 必須至少擁有機械工程文憑或相關技術/工業領域的學術資格。
2. 歡迎有相關工作經驗的國中畢業生申請。
3. 至少2年以上塑膠射出成型/擠出成型/塑膠樹脂/著色劑製造的工作經驗。
4. 能說寫普通話。
5. 國語、馬來語和英語的基本溝通能力。
6. 具備基本的電腦操作能力。
7. 願意到客戶和供應商現場提供技術支援。
8. 願意到巴淡島外地工作。
9. 具有良好的5S習慣和自律性，並能主動進行工作。

ASG Security Sdn Bhd 正在尋找一位積極進取、經驗豐富的服務技術員加入我們不斷成長的安防系統產業團隊。

理想的候選人應具備動手能力、可靠性，並對提供優質服務和技術支援充滿熱情。您將負責安防系統的安裝、故障排除、維護和保養，同時確保客戶獲得卓越的滿意度。

加入一家重視團隊合作、專業精神和持續成長的公司，成為充滿活力的環境中的一員，並有機會發展您的技術技能和職業生涯。

工作職責

對閉路電視監控系統、門禁系統、入侵偵測系統、網路、儲存、硬體和軟體進行安裝、維護、設定、測試、調試和故障排除。

處理客戶的諮詢、支援、服務和問題。

參與電纜敷設、線路鋪設、安裝及端接工作。

向報告經理/主管報告現場詳情、已完成的工作、專案進度狀態、客戶要求或回饋以及問題。

更新文件並提供操作培訓。

負責與供應商/廠商及外包承包商聯絡/管理交付工作。

要求

應徵者必須至少持有工程專業（電氣/電子、電腦/通訊或其他）的專業證書、文憑、高級文憑或學士學位。

3 年相關行業工作經驗。

持有駕駛執照並擁有自己的交通工具（汽車）。

具備佈線、網路、電子和電腦方面的基礎知識。

較強的分析能力、優秀的溝通能力及人際溝通能力。

能夠獨立工作，只需極少監督。

能夠與團隊成員協作以達成公司目標。

能夠接受新的挑戰，發展新的技能/知識，並不斷學習新技術、新方法和新流程。

必須願意在專案/現場支援需要時加班或工作到很晚。

為什麼要加入我們？

✅ 職涯發展機會

✅ 接觸企業安全系統

✅ 互助的團隊環境

✅ 培訓和技能發展機會

福利待遇

津貼（旅費、交通費等）

附近公共交通

有薪培訓和發展

福利待遇

• 津貼（旅費、交通費等）

We are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment. You will play a key part in ensuring smooth coordination with customers, carriers, and internal teams, handling inquiries promptly, and providing accurate documentation and updates to support the end-to-end logistics process.

Job Description

• Manage shipping documentation formalities to ensure accuracy and compliance with company and regulatory requirements.
• Process bookings and execute related orders in a timely manner.
• Monitor and maintain accurate tracking status for all shipments.
• Communicate effectively with overseas offices, agents, shipping lines, and clients to ensure smooth coordination.
• Handle clients’ inquiries via telephone and email, providing timely and accurate responses.
• Provide responsive support to both internal and external customers by addressing concerns and offering effective solutions.
• Maintain a well-organized and efficient filing system for all documents to ensure systematic retrieval.
• Perform any other duties as assigned by management.

Job Requirement

• Proficiency in Mandarin is required to liaise with Mandarin-speaking customers.
• Strong communication skills in both English and Mandarin (spoken and written).
• No prior experience required; willingness to learn and take on new challenges is essential.
• Fresh graduates are encouraged to apply.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes.
• Ability to work in fast-paced environment with high stress tolerance.

Perks & Benefits

• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

Job Requirements :

• Chinese Female, aged 35 and above.
• Handling admin, customer enquiries, after sales service,
• follow up with repeating sales and collection payment,
• SQL accounting knowledge, Microsoft office etc.
• Able to speak and write in English, BM & Mandarin.

Benefits :

• Package : salary + standard + medical card
• Monthly salary : RM3500 to 45000
• 5 working days a week (no Overtime is required)

我們正在招募：線上客服

我們正在尋找一位積極主動、盡職盡責的線上客服人員加入我們的團隊。歡迎應屆畢業生申請。

如果您喜歡幫助客戶、解決問題以及透過線上平台進行溝通，那麼這份工作非常適合您。

你的工作內容：

• 透過電子郵件、聊天和社交媒體，及時、專業地為客戶和供應商提供支援。
• 協助處理與產品清單、交易和平台使用相關的諮詢。
• 為客戶提供訂單追蹤、退貨和問題解決方面的支持
• 協助供應商完成註冊、驗證、店鋪設定、產品上傳和出貨安排。
• 排除基本技術故障並指導使用者完成線上流程
• 與包括銷售、物流、財務和技術支援在內的內部團隊協作
• 在系統中維護準確的客戶和供應商記錄
• 隨時了解平台促銷活動、政策和系統更新。
• 找出流程改善的機會並提供回饋
• 負責多項任務，包括客戶服務、銷售支援、流程管理和系統測試。

我們正在尋找：

• 歡迎應屆畢業生申請
• 相關領域的文憑或學士學位
• IT背景是一項加分項
• 良好的中文、英文或馬來語溝通能力
• 學習意願強，且具備較強的解決問題的能力
• 積極的態度和對客戶服務的熱情
• 具備客戶關係管理系統或線上平台的基本知識者優先考慮。
• 熟悉社群媒體和線上通訊工具者優先考慮
• 能夠獨立工作並有效管理多項任務。

您將獲得：

• 具競爭力的薪資待遇
• 佣金和獎金機會
• 培訓和發展支持
• 職涯發展機會
• 靈活且支持性的工作環境

立即申請，加入我們，開啟您的職涯發展之路。

福利待遇：

• 佣金和獎金
• 彈性的工作時間
• 個人休假
• 開放文化
• 個人發展機會
• 地點方便（步行即可到達），靠近 Cochrane 地鐵站和 Maluri 地鐵站。

該職位將負責管理和支援馬來西亞主要零售連鎖客戶（包括書店/文具店）的關鍵客戶。此職位的主要職責包括：促進銷售成長、與採購人員建立牢固的關係、確保產品供應、與商品團隊緊密合作以及執行店內銷售相關活動。

工作職責

重點客戶管理

• 支援與採購員、商品銷售員和零售合作夥伴的日常溝通
• 跟進訂單、出貨狀態和營運事宜。
• 與門市員工和採購人員建立並維持良好的業務關係

執行與業務成長

• 協助完成指定客戶的每月和年度銷售目標。
• 監控進貨（零售商）和出貨（門市）情況，以發現成長機會。
• 協助識別暢銷產品和滯銷產品
• 監控並優化產品陳列圖，以提高產品可見度和銷售業績。

產品清單及促銷

• 協助新產品上架。
• 確保零售商系統中的產品資訊、價格和條碼準確無誤。
• 曲目清單狀態並解決任何問題
• 協調零售商的促銷活動、節慶活動、目錄促銷和店內活動。
• 確保門市促銷價格和庫存管理得到正確執行

門市巡視及商品陳列

• 定期巡店，檢查貨架陳列、產品可見度、庫存狀況和貨架陳列圖執行。
• 確保產品陳列得當，價格標籤和銷售點物料使用正確。
• 與商品陳列員緊密合作，改善貨架陳列和可見度

庫存與供應協調

• 監控零售商倉庫和門市的庫存水準。
• 與內部倉庫/物流團隊協調，確保及時補貨。
• 防止缺貨或庫存過剩的情況。

報告

• 準備每月銷售報告、銷售業績報告、訂單履行問題報告、促銷回饋報告和帳戶更新報告。
• 使用 Microsoft Excel 維護準確的銷售記錄

電子商務支持

• 負責管理電商平台（Shopee、Lazada、TikTok Shop）的日常營運。
• 確保店鋪佈局、品牌形象和產品清單已更新
• 確保定價、庫存水準和產品規格準確無誤
• 保持賣家評分、聊天回覆率和店鋪整體健康狀況
• 策劃並執行促銷活動（優惠券、折扣、捆綁銷售、限時搶購）
• 與團隊協調，確保及時完成設定。
• 監控業績並提升銷售成果
• 及時、專業地回覆客戶諮詢
• 高效處理問題、投訴和退貨
• 保持良好的客戶體驗與評價

臨時任務/活動支持

• 根據需要為公司活動和其他分配的任務提供支援。

職位要求

• 商業、行銷或相關領域的文憑/學位
• 至少1-2年相關工作經驗
• 擁有採購/零售/快速消費品/大客戶銷售經驗者優先考慮
• 能夠用國語、英語和馬來語進行有效溝通。
• 由於該職位需要與講普通話的客戶和業務夥伴溝通，因此需要具備普通話能力。
• 精通 Microsoft Excel
• 責任感強，積極主動，樂於學習
• 願意前往馬來西亞境內各門市進行拜訪。

福利待遇

• 增資、激勵和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

該職位將負責管理和支援馬來西亞主要零售連鎖客戶（包括書店/文具店）的關鍵客戶。此職位的主要職責包括：促進銷售成長、與採購人員建立牢固的關係、確保產品供應、與商品團隊緊密合作以及執行店內銷售相關活動。

工作職責

重點客戶管理

• 支援與採購員、商品銷售員和零售合作夥伴的日常溝通
• 跟進訂單、出貨狀態和營運事宜。
• 與門市員工和採購人員建立並維持良好的業務關係

執行與業務成長

• 協助完成指定客戶的每月和年度銷售目標。
• 監控進貨（零售商）和出貨（門市）情況，以發現成長機會。
• 協助識別暢銷產品和滯銷產品
• 監控並優化產品陳列圖，以提高產品可見度和銷售業績。

產品清單及促銷

• 協助新產品上架。
• 確保零售商系統中的產品資訊、價格和條碼準確無誤。
• 曲目清單狀態並解決任何問題
• 協調零售商的促銷活動、節慶活動、目錄促銷和店內活動。
• 確保門市促銷價格和庫存管理得到正確執行

門市巡視及商品陳列

• 定期巡店，檢查貨架陳列、產品可見度、庫存狀況和貨架陳列圖執行。
• 確保產品陳列得當，價格標籤和銷售點物料使用正確。
• 與商品陳列員緊密合作，改善貨架陳列和可見度

庫存與供應協調

• 監控零售商倉庫和門市的庫存水準。
• 與內部倉庫/物流團隊協調，確保及時補貨。
• 防止缺貨或庫存過剩的情況。

報告

• 準備每月銷售報告、銷售業績報告、訂單履行問題報告、促銷回饋報告和帳戶更新報告。
• 使用 Microsoft Excel 維護準確的銷售記錄

電子商務支持

• 負責管理電商平台（Shopee、Lazada、TikTok Shop）的日常營運。
• 確保店鋪佈局、品牌形象和產品清單已更新
• 確保定價、庫存水準和產品規格準確無誤
• 保持賣家評分、聊天回覆率和店鋪整體健康狀況
• 策劃並執行促銷活動（優惠券、折扣、捆綁銷售、限時搶購）
• 與團隊協調，確保及時完成設定。
• 監控業績並提升銷售成果
• 及時、專業地回覆客戶諮詢
• 高效處理問題、投訴和退貨
• 保持良好的客戶體驗與評價

臨時任務/活動支持

• 根據需要為公司活動和其他分配的任務提供支援。

職位要求

• 商業、行銷或相關領域的文憑/學位
• 至少1-2年相關工作經驗
• 擁有採購/零售/快速消費品/大客戶銷售經驗者優先考慮
• 能夠用國語、英語和馬來語進行有效溝通。
• 由於該職位需要與講普通話的客戶和業務夥伴溝通，因此需要具備普通話能力。
• 精通 Microsoft Excel
• 責任感強，積極主動，樂於學習
• 願意前往馬來西亞境內各門市進行拜訪。

福利待遇

• 增資、激勵和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Join our Customer Service Team and grow your career with us!

As part of the team, you will:

• Communicate with clients to understand their needs and provide suitable support.
• Provide clear and accurate information to assist clients professionally.
• Build good relationships with clients through follow-ups and communication.
• Handle basic documentation and administrative tasks accurately.
• Work closely with team members and participate in training sessions to improve your skills.
• Stay updated with company products, services, and latest information.

What We’re Looking For

• Fresh graduates are encouraged to apply — no experience needed.
• Positive attitude and willingness to learn.
• Able to work independently and as part of a team.
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Good communication and responsibility at work.
• Able to communicate in basic Chinese, Malay, and English
• Candidates who are eager to grow and build a long-term career.

Perks & Benefits

• Personal leave
• EPF & SOCSO
• Personal development opportunities
• Training and guidance provided

As the Banquet Manager, you’ll ensure the smooth execution/ procurement of conference business and assist in the planning and delivery of service during the conference. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 

Your day-to-day: 

People   

• Work with Human Resources to ensure the departmental performance of staff is productive 
• Ensure compliances to hotel Reward & Recognition initiatives with active nomination for F&B colleagues 
• Adhere to hotel disciplinary procedures during major/minor act of misconduct 
• Work with Superior on manpower planning and management needs 

Guest Experience  

• Assist in the co-ordination and monitoring of all meetings and conference business 
• Assist in managing the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning  
• Assist in managing the rooming list process 
• Co-ordinate the allocation of space for the conference and associated events 
• Conduct room familiarisations and site inspections 
• Monitor competitor activities 
• Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved 
• Control and analyse, on an on-going basis, the following, in an effort to ensure optimum performance: 
• Quality levels of product and service 
• Guest satisfaction 
• Merchandising and Marketing 
• Operating costs 
• Sanitation, cleanliness and hygiene 
• Assist in the coordination and liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as: 
• Local requirements 
• Market needs 
• Competition 
• Trends 
• Recipes 
• Potential costs 
• Availability of Food and Beverage products 
• Merchandising and promotion 
• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.  
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. 
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. 

 Financial  

• Work with F&B Manager in the preparation and management of the Catering Sales/Operations budget. Duties include: 
• Assist in co-ordinating the preparation of the banquet sales annual budget 
• Assist in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget 
• Assist in the preparation of the hotel strategic plan, goals program 

Responsible Business  

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same 
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers 
• Log security incidents and accidents in accordance with hotel requirements 
• Other ad-hoc duties - unexpected moments when we must pull together to get a task done 
• May also serve as manager on duty 

Accountability    

• Ensure the smooth execution of any Catering event (On & Off premises) as per the desired standards and set benchmarks. Reports to Food & Beverage Manager and works closely with Catering Sales team to achieve the department annual budget 

Number of employees supervised – 

• Direct - Assistant Banquet Manager/ Banquet Supervisors/ Banquet Attendants   

Annual Operating Profit/Payroll Budget –  

• Banquet Revenue Target 

Key Metrics –  

• Banquet Revenue Target 
• Guests Satisfaction Survey 

What we need from you? 

Bachelor’s degree / higher education qualification in Hotel Management, culinary arts / equivalent  

Some college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience (preferably in banqueting operations) or an equivalent combination of education and experience 

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local law 

• The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

• Birthday Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Parking Allowance
• Free duty meals

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – as the Commis Chef, as a member of the kitchen team, will assist in preparing food in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

Your day-to-day:

• Prepare and cook orders in accordance with portion and quality standards specified in recipes
• Control food usage to minimize waste
• Advise supervisor of low inventory items; assists in receiving items and taking inventory as required
• Maintain sanitation and cleanliness standards in the kitchen area that meet or exceed any local laws regarding health and safety
• Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters
• Follow all established safety protocols and procedures at all times. Immediately report any unsafe or malfunctioning equipment or any safety incident to the supervisor or manager on duty
• May assist by performing dish washing or other kitchen duties as needed
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• May occasionally interact directly with guests
• May assist with other duties as assigned

Accountability

Key Metrics –

• Completion of daily operational tasks

What we need from you?

• Basic reading, writing and math skills. Some food preparation experience or training preferred.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms
• Standing up and moving about the kitchen
• Handling food, objects, products and utensils
• Bending, stooping, kneeling

Other:

• Communication skills are used frequently when interacting with the other cooks, wait staff and supervisors
• Reading and writing abilities are used often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff or when monitoring inventory
• Mathematical skills, including basic math, percentages, quantities and variances are used frequently
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• Free Duty Meals
• Uniform
• Birthday Leave
• Annual Leave
• Sick Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave

The Assistant Director of Marketing & Communications (AD M&C) supports the Director in planning, developing, and executing strategic marketing and communication initiatives to enhance brand awareness, drive business growth, and maintain a consistent brand voice across all channels. This role leads a team of marketing professionals and ensures campaigns are aligned with business objectives.

Key Responsibilities:

1. Strategic Marketing & Planning

• Assist in developing annual marketing and communication strategies.
• Analyze market trends, customer insights, and competitor activity to inform strategies.
• Collaborate with departments to align marketing plans with business goals.

2. Brand & Communications Management

• Ensure consistent brand messaging across all marketing materials and platforms.
• Oversee corporate communications, PR activities, and internal communications.
• Manage media relations and act as a liaison with external agencies.

3. Digital Marketing & Campaigns

• Oversee digital marketing initiatives including social media, website, and email campaigns.
• Track performance metrics, analyze ROI, and optimize campaigns accordingly.
• Lead content creation strategies for various platforms.

4. Team Leadership & Development

• Manage and mentor marketing and communications staff.
• Assign responsibilities, monitor progress, and ensure deadlines are met.
• Foster a creative and collaborative team environment.

5. Budget & Vendor Management

• Assist in preparing and managing marketing budgets.
• Coordinate with vendors, agencies, and partners to execute campaigns efficiently.
• Ensure cost-effectiveness and adherence to budget allocations.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Parking Allowance
• Free Duty Meals
• Birthday Leave

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – As the F&B Attendant, you’ll serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your day-to-day:

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned

Accountability Key Metrics –

· Completion of daily operational tasks

What we need from you?

• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• Free Duty Meals
• Birthday Leave
• Overtime / Night Shift / Transportation Allowance
• Annual Leave
• Maternity / Paternity Leave

As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met deliver memorable and unique guest experiences. 

Your day-to-day: 

People   

Direct daily activities, plan and assign work ensuring you always have the right staffing numbers. 

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance. 

Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties. 

May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. 

Responsible Business  

Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents). 

Reunite items with owners – and log any lost and found property. 

Perform other duties as assigned. May also serve as manager on duty. 

Financial  

Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability. 

Maintain proper inventory levels managing cost per room for supplies and labour. Carry out the special requests from guests, VIPs, repeat visitors and club members. 

Guest Experience 

Make sure the quality of housekeeping and laundry services is always superb – we have standards – but it’s down to you to make rooms special and memorable for guests. 

Schedule routine inspections of all guest room and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc, are clean and in good repair to meet guest satisfaction. 

Carry out special requests from guests, VIPs, repeat visitors and club members. 

Help guests with their questions and complaints and address all challenges they may have to achieve complete guest satisfaction. 

Look smart – wear your uniform with pride. 

Accountability    

Supervise housekeeping and laundry teams in a large, luxury, or resort hotel with multiple major food and beverage outlets and banquet facilities with capacity to cater to more than 400 people. May oversee managers and/or supervisors and professional housekeeping and laundry staff. 

The statements in this job description are intended to describe the essential nature and level of work being performed; it does not encompass all the tasks that may be assigned. 

What we need from you? 

High School Diploma / secondary education / equivalent 

Four years’ housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred. 

Must be fluent in local language and other languages preferred. 

GENERAL SIGN OFF 

The colleague is expected to adhere to all company policies and act as a role model. I have read and understand this job description. 

Perks & Benefits

• Nearby public transport
• Free Working Meals
• Car Parking Allowance OR Motorbike Allowance
• Official Phone will be provided
• Long Service Award
• IHG Friends and Family Rate Programe (Aligned with IHG Benefits)
• Birthday Leave
• Laundry
• Maternity / Paternity Leave
• Insurance and Health Care Plan

As the Learning & Development Manager, you’ll be responsible for managing the hotel’s learning & development function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results.  

The Learning & Development Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos. 

Your day-to-day: 

People 

Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey  

Educate and train managers on Crowne Plaza on-boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance 

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review 

Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 

Ensure effective training programs are in place for the following: 

New Employee Orientation 

IHG Frontline 

Customer Service Training 

Technical job specific training (through certification of departmental standards and procedures) 

Supervisory Skills Training 

Management Development 

Fire, Life and Safety Training 

Selling Skills    

Employee retraining  

Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development  

Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective  

Attend departmental training session and critique performance  

Liaise with other IHG Training Managers to share experiences and resources  

Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance  

Regularly communicates with staff and maintains good relations  

Contributes towards regional activities as directed by Director of Human Resources / General Manager   

Guest Experience  

Regular monitoring and evaluation of Guest Love scores  

Develop creative ways to inspire and motivate team members to provide guests with a unique experience 

Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction 

Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience 

Use IHG benchmarks to monitor the success of training programs and amend your efforts accordingly. Eg: Guest HeartBeat scores, achievement of budget, etc  

Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs  

Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines  

Conducts/Drive Service Standard Audits and share feedback with department heads 

Financial  

Assist in the creation of and work within the established L&D/Training department budget and control expenses 

Monitor industrial trainees/interns/vocational trainees to manage costs and ensure statutory/IHG Academy compliances 

Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved 

Effective utilization of Industrial Trainees to control PTEB 

Responsible Business  

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community 

Prepare and monitor training programs for IHG Academy 

Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training  

Liaise with educational institutions conducting hospitality and training courses  

Ensure the e- learning training is carried out on a timely basis 

Support drive IHG Corporate Responsibility initiatives at the hotel 

Perform other duties as assigned. May also serve as manager on duty 

 Accountability    

This job is the top Learning and Development role in large, luxury, resort or major flagship hotel with extensive facilities and services, a number of outlets, and catering and convention facilities. This is typically the only Training lead in a full-service hotel. May supervise Training coordinator/Interns in a larger hotel. Ensures optimum utilization of hotel Training budget 

What we need from you? 

Bachelor’s degree or Diploma in Hotel Management/Bachelor's in Human Resources Management/equivalent 

Minimum 3 years of relevant positions, or an equivalent combination of education and experience in Quality and Continuous Improvement process of Hospitality industry 

Excellent organizational and leadership skills 

Outstanding in communication skills, presentation skills, problem solving skills and works as a teamwork player 

In depth understanding of quality control procedures and relevant legal standards 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

• Insurance Plan
• Annual Leave
• Medical Leave
• Car Parking Allowance OR Motorbike Allowance
• Long Service Award
• Birthday Leave