Job Scope: Accounts & Finance Executive

1. Financial Record Keeping

* Maintain full set of accounts (AP, AR, GL)

* Record daily transactions (invoices, receipts, payments)

* Ensure proper documentation and filing of financial records

2. Accounts Payable (AP)

* Process supplier invoices and payments

* Monitor payment schedules and due dates

* Reconcile supplier statements

3. Accounts Receivable (AR)

* Issue invoices to clients/students

* Monitor outstanding payments and follow up on collections

* Update debtor aging reports

4. Financial Reporting

* Prepare monthly financial reports (P&L, Balance Sheet, Cash Flow)

* Assist in budget preparation and financial forecasting

* Provide analysis on company financial performance

5. Bank & Reconciliation

* Perform bank reconciliation

* Monitor cash flow and company expenses

* Ensure accuracy between bank and accounting records

6. Tax & Compliance (Malaysia Context)

* Assist in SST / tax filing (if applicable)

* Liaise with auditors, tax agents, and company secretary

* Ensure compliance with financial regulations and policies

7. Payroll & Expenses

* Process staff payroll (salary, EPF, SOCSO, EIS)

* Handle staff claims and reimbursements

* Maintain payroll records

8. Audit Support

* Prepare documents for internal & external audits

* Ensure proper financial controls and procedures

9. System & Process Management

* Use accounting software (e.g., SQL, AutoCount, Xero)

* Improve financial processes and reporting efficiency

* Maintain database accuracy

10. Administrative & Support Role

* Support management with financial insights

* Assist in budgeting for events/projects (e.g., education fairs, tours)

* Work closely with sales/operations team

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code

Company Description

QT Kidz Sdn Bhd is an established coding academy, as an official Digital Maker Hub awarded by Malaysia Digital Economy Corporation (MDEC), with the primary objective to enhance digital transformation in Malaysia and nurture digital talent by introducing programming-related classes and activities to the younger generation. Currently, we are operating 2 centres in Seremban, Negeri Sembilan State.

Role Description

This is a full-time, on-site role located in Seremban for Tech Instructor. The Tech Instructor will be responsible for conducting daily training, developing and implementing training programs, training analysis and delivering presentations. This role will also involve collaborating with schools, organising events to enhance students' skills and knowledge.

Job Scopes:

1. Deliver online and physical coding lessons effectively and prepare the necessary material according to the planned schedule.
2. Motivate students to learn creatively during the lessons.
3. Coaching and mentoring students in their regular classes and competitions.
4. Consult and manage enquiries from parents.
5. Conduct classes at the location assigned by management
6. Conduct research and development to deliver new course programs or projects.
7. Take part in marketing events planned by the company.
8. Building good relationships with students and parents
9. Handle the administrative work assigned.

Job Requirements:

1. Candidate must possess at least a Diploma in IT, Engineering, Education or related field.
2. Candidate must be able to work in Seremban, Negeri Sembilan
3. Candidate must be able to work full-time on Saturday and Sunday
4. Candidate must be fluent in English. The ability to communicate in Mandarin will be an added advantage.
5. Candidate with experience in Python / Micro: bit or Arduino / Game development / 3D Design skills will be an added advantage.
6. Experience in developing and delivering training programs will be an added advantage.
7. Computer literacy, strong Presentation and good interpersonal skills.
8. Excellent written and verbal communication skills
9. Energetic and passionate in teaching.
10. A good team player actively promotes trust and openness.
11. Self-motivated and can work independently
12. Training on coding will be provided.
13. Fresh graduates are welcome to apply.

1. Monthly Team Gathering and Makan Time
2. Upskill opportunity
3. Exploration to new knowledge and products
4. Opportunity to be promoted to manage our new branches.

角色與職責：

學生招生（日常工作）

• 為學生提供諮詢和幫助，使其做出最明智的決定；
• 發展及加強諮詢服務；
• 跟進學生的諮詢/申請/入學情況；
• 以適當、及時的方式處理學生和家長的回饋、詢問和投訴，並遵守服務標準；
• 維護學生資料庫；
• 負責處理所有辦公室行政事務

行銷/活動

• 制定並執行本地行銷計劃/預算；
• 負責處理和執行線上線下銷售和行銷活動/事件，例如路演、教育展、演示、直郵和活動後勤；
• 推廣及宣傳教育及教育機構；
• 識別新的細分市場；
• 獲取和更新市場情報；
• 提升AUG品牌知名度/影響力

公關

• 與各機構代表建立良好的關係；
• 與任何特殊團體（例如學生俱樂部/協會、專業協會）建立和維護關係；
• 擔任與當地合作夥伴/代理商的聯絡人；
• 訪問中小學、學院和大學，與校長和學校輔導員建立聯繫。

任何其他分配的任務和項目。

福利待遇

• 津貼（出差、交通等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人休假
• 個人發展機會
• 有薪培訓和發展

Roles & Responsibilities:

Student Recruitment (On a day-to-day basis)

• To counsel and assist students to make best-informed decisions;
• To develop and enhance the counselling services;
• To follow up on students enquiry / application / acceptance;
• To attend to students and parents feedbacks, inquiries and complaints in an appropriate and prompt manner and adhere to service standards;
• To maintain student database;
• To handle all office administrative matters

Marketing / Events

• To document and implement local marketing plan / budget;
• To handle and carry out sales and marketing activities / events for both online & offline such as roadshows, education fairs, presentations, direct mailing and activity logistics;
• To promote and market education and institutions;
• To identify new markets segment;
• To obtain and update market intelligence;
• To raise profile / awareness of the AUG Brand

Public Relations

• To build excellent relationship with representatives from institutions;
• To develop and maintain relationship with any special group (ie. Student clubs / associations, professional association);
• To be a liaison person with local partners / sub-agents;
• To visit schools, colleges and universities and build relationship with principles and school counsellors

Any additional tasks and project assigned.

Perks & Benefits

• Allowance (travel outstation, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

Company Description

QT Kidz Sdn Bhd is an established coding academy, as an official Digital Maker Hub awarded by Malaysia Digital Economy Corporation (MDEC), with the primary objective to enhance digital transformation in Malaysia and nurture digital talent by introducing programming-related classes and activities to the younger generation. Currently, we are operating 2 centres in Seremban, Negeri Sembilan State.

Role Description

This is a full-time, on-site role located in Seremban for Tech Instructor. The Tech Instructor will be responsible for conducting daily training, developing and implementing training programs, training analysis and delivering presentations. This role will also involve collaborating with schools, organising events to enhance students' skills and knowledge.

Job Scopes:

1. Deliver online and physical coding lessons effectively and prepare the necessary material according to the planned schedule.
2. Motivate students to learn creatively during the lessons.
3. Coaching and mentoring students in their regular classes and competitions.
4. Consult and manage enquiries from parents.
5. Conduct classes at the location assigned by management
6. Conduct research and development to deliver new course programs or projects.
7. Take part in marketing events planned by the company.
8. Building good relationships with students and parents
9. Handle the administrative work assigned.

Job Requirements:

1. Candidate must possess at least a Diploma in IT, Engineering, Education or related field.
2. Candidate must be able to work in Seremban, Negeri Sembilan
3. Candidate must be able to work full-time on Saturday and Sunday
4. Candidate must be fluent in English. The ability to communicate in Mandarin will be an added advantage.
5. Candidate with experience in Python / Micro: bit or Arduino / Game development / 3D Design skills will be an added advantage.
6. Experience in developing and delivering training programs will be an added advantage.
7. Computer literacy, strong Presentation and good interpersonal skills.
8. Excellent written and verbal communication skills
9. Energetic and passionate in teaching.
10. A good team player actively promotes trust and openness.
11. Self-motivated and can work independently
12. Training on coding will be provided.
13. Fresh graduates are welcome to apply.

1. Monthly Team Gathering and Makan Time
2. Upskill opportunity
3. Exploration to new knowledge and products
4. Opportunity to be promoted to manage our new branches.

Responsibilities:

• Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
• Evaluate the efficiency of controls and improve them continuously.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Collaborate with corporate counsels and HR departments to monitor enforcement of standards and regulations.
• Assess the business's future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Prepare reports for senior management and external regulatory bodies as appropriate.

Requirements:

• Proven experience as compliance manager.
• In-depth knowledge of the industry's standards and regulations.
• Good knowledge of reporting procedures and record keeping.
• A business acumen partnered with a dedication to legality.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to ‘see’ the complexities of procedures and regulations.
• Strong communication skills.
• Possess at least a Bachelor's Degree in law, finance, business administration or related field.
• Certified compliance professional is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Company trips
• Work visa sponsorship
• Dental insurance
• Disability benefits
• Paid training and development

職責：

• 制定並監督控制系統，以防止違反法律準則和內部政策。
• 評估控制措施的效率並不斷改善。
• 定期修訂程序、報告等，以發現潛在風險或不符合項。
• 起草、修改和實施公司政策。
• 與公司法律顧問和人力資源部門合作，監督標準和法規的執行。
• 評估企業未來的發展計劃，以識別潛在的合規風險。
• 必要時審查同事的工作，以發現合規問題並提供建議或培訓。
• 密切關注公司內外監管動態以及合規控制方面不斷發展的最佳實踐。
• 根據需要，為高階管理層和外部監管機構準備報告。

要求：

• 擁有豐富的合規經理經驗。
• 深入了解行業標準和法規。
• 具備良好的報告流程和記錄保存知識。
• 兼具商業頭腦和對法律的恪守。
• 做事有條不紊、勤奮努力，具備優秀的規劃能力。
• 具備能夠「看穿」程序和規章制度複雜性的分析思維。
• 較強的溝通能力。
• 擁有法律、金融、工商管理或相關領域的學士學位。
• 持有合規專業認證者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 工作簽證擔保
• 牙科保險
• 殘障津貼
• 有薪培訓和發展

Tanggungjawab:

• Membangun dan menyelia sistem kawalan bagi mencegah pelanggaran garis panduan perundangan dan dasar dalaman.
• Menilai kecekapan kawalan dan menambah baiknya secara berterusan.
• Semak semula prosedur, laporan dan sebagainya secara berkala untuk mengenal pasti risiko tersembunyi atau isu ketidakpatuhan.
• Menggubal, mengubah suai dan melaksanakan dasar syarikat.
• Bekerjasama dengan penasihat korporat dan jabatan HR untuk memantau penguatkuasaan piawaian dan peraturan.
• Menilai usaha niaga masa hadapan perniagaan untuk mengenal pasti kemungkinan risiko pematuhan.
• Menyemak kerja rakan sekerja apabila perlu untuk mengenal pasti isu pematuhan dan memberikan nasihat atau latihan.
• Sentiasa mengikuti perkembangan kawal selia di dalam atau di luar syarikat serta mengembangkan amalan terbaik dalam kawalan pematuhan.
• Menyediakan laporan untuk pihak pengurusan kanan dan badan kawal selia luaran mengikut kesesuaian.

Keperluan:

• Pengalaman terbukti sebagai pengurus pematuhan.
• Pengetahuan mendalam tentang piawaian dan peraturan industri.
• Pengetahuan yang baik tentang prosedur pelaporan dan penyimpanan rekod.
• Ketajaman perniagaan bekerjasama dengan dedikasi terhadap perundangan.
• Bersistem dan tekun dengan kebolehan merancang yang cemerlang.
• Minda analitikal yang mampu 'melihat' kerumitan prosedur dan peraturan.
• Kemahiran komunikasi yang kuat.
• Mempunyai sekurang-kurangnya Ijazah Sarjana Muda dalam bidang undang-undang, kewangan, pentadbiran perniagaan atau bidang berkaitan.
• Profesional pematuhan yang diperakui adalah satu kelebihan.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Lokasi pusat
• Snek percuma / Waktu gembira
• Perjalanan syarikat
• Penajaan visa kerja
• Insurans pergigian
• Faedah hilang upaya
• Latihan dan pembangunan berbayar

Responsibilities:

• Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
• Evaluate the efficiency of controls and improve them continuously.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Collaborate with corporate counsels and HR departments to monitor enforcement of standards and regulations.
• Assess the business's future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Prepare reports for senior management and external regulatory bodies as appropriate.

Requirements:

• Proven experience as compliance manager.
• In-depth knowledge of the industry's standards and regulations.
• Good knowledge of reporting procedures and record keeping.
• A business acumen partnered with a dedication to legality.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to ‘see’ the complexities of procedures and regulations.
• Strong communication skills.
• Possess at least a Bachelor's Degree in law, finance, business administration or related field.
• Certified compliance professional is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Company trips
• Work visa sponsorship
• Dental insurance
• Disability benefits
• Paid training and development

Tanggungjawab:

• Membangun dan menyelia sistem kawalan bagi mencegah pelanggaran garis panduan perundangan dan dasar dalaman.
• Menilai kecekapan kawalan dan menambah baiknya secara berterusan.
• Semak semula prosedur, laporan dan sebagainya secara berkala untuk mengenal pasti risiko tersembunyi atau isu ketidakpatuhan.
• Menggubal, mengubah suai dan melaksanakan dasar syarikat.
• Bekerjasama dengan penasihat korporat dan jabatan HR untuk memantau penguatkuasaan piawaian dan peraturan.
• Menilai usaha niaga masa hadapan perniagaan untuk mengenal pasti kemungkinan risiko pematuhan.
• Menyemak kerja rakan sekerja apabila perlu untuk mengenal pasti isu pematuhan dan memberikan nasihat atau latihan.
• Sentiasa mengikuti perkembangan kawal selia di dalam atau di luar syarikat serta mengembangkan amalan terbaik dalam kawalan pematuhan.
• Menyediakan laporan untuk pihak pengurusan kanan dan badan kawal selia luaran mengikut kesesuaian.

Keperluan:

• Pengalaman terbukti sebagai pengurus pematuhan.
• Pengetahuan mendalam tentang piawaian dan peraturan industri.
• Pengetahuan yang baik tentang prosedur pelaporan dan penyimpanan rekod.
• Ketajaman perniagaan bekerjasama dengan dedikasi terhadap perundangan.
• Bersistem dan tekun dengan kebolehan merancang yang cemerlang.
• Minda analitikal yang mampu 'melihat' kerumitan prosedur dan peraturan.
• Kemahiran komunikasi yang kuat.
• Mempunyai sekurang-kurangnya Ijazah Sarjana Muda dalam bidang undang-undang, kewangan, pentadbiran perniagaan atau bidang berkaitan.
• Profesional pematuhan yang diperakui adalah satu kelebihan.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Lokasi pusat
• Snek percuma / Waktu gembira
• Perjalanan syarikat
• Penajaan visa kerja
• Insurans pergigian
• Faedah hilang upaya
• Latihan dan pembangunan berbayar

職責：

• 制定並監督控制系統，以防止違反法律準則和內部政策。
• 評估控制措施的效率並不斷改善。
• 定期修訂程序、報告等，以發現潛在風險或不符合項。
• 起草、修改和實施公司政策。
• 與公司法律顧問和人力資源部門合作，監督標準和法規的執行。
• 評估企業未來的發展計劃，以識別潛在的合規風險。
• 必要時審查同事的工作，以發現合規問題並提供建議或培訓。
• 密切關注公司內外監管動態以及合規控制方面不斷發展的最佳實踐。
• 根據需要，為高階管理層和外部監管機構準備報告。

要求：

• 擁有豐富的合規經理經驗。
• 深入了解行業標準和法規。
• 具備良好的報告流程和記錄保存知識。
• 兼具商業頭腦和對法律的恪守。
• 做事有條不紊、勤奮努力，具備優秀的規劃能力。
• 具備能夠「看穿」程序和規章制度複雜性的分析思維。
• 較強的溝通能力。
• 擁有法律、金融、工商管理或相關領域的學士學位。
• 持有合規專業認證者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 工作簽證擔保
• 牙科保險
• 殘障津貼
• 有薪培訓和發展

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Conduct classroom training for New Hire operators
• Plan, develop, and deliver technical training sessions to Direct Labor employees
• Develop criteria to evaluate the effectiveness of training activities
• Develop training materials
• Document training events
• Compile and publish training metrics
• Identify potential quality problems, compliance gaps, and possible process efficiency improvements to production management
• Provide feedback and corrective action from the daily defect review
• Train and certify Direct Labor on general training and production process
• Participate in SGA / Team Excellence activities
• Conduct MSA to operators

About the Role

We are looking for an enthusiastic and proactive HR Intern to support our People Engagement & Learning initiatives. This internship offers hands-on exposure to employee engagement, learning and development, wellness programs, corporate events, and HR operations. The intern will work closely with the HR team to create meaningful employee experiences while gaining practical HR knowledge in a dynamic and growing organization.

Key Responsibilities

Employee Engagement & Culture

• Assist in planning and coordinating employee engagement activities, wellness programs, festive celebrations, and company events.

• Support company-wide initiatives such as Sports Day, Annual Dinner, CSR activities, and culture-building programs.

• Prepare event communications, registration forms, attendance tracking, and post event reports.

• Coordinate logistics, venue arrangements, participant registration, and vendor communications.

• Assist in designing employee surveys and compiling survey results.

• Support internal communication campaigns and employee announcements.

Learning & Development

• Assist in coordinating training programs, workshops, webinars, and learning initiatives.

• Manage training registrations, attendance records, and training evaluations.

• Coordinate with training providers, participants, and internal stakeholders.

• Support HRDC claim documentation and training administration.

• Update and maintain training records, trackers, and learning databases.

• Assist in preparing training materials, certificates, and learning reports.

HR Administration

• Maintain organized filing and documentation for engagement and training activities.

• Assist with data entry, report preparation, and HR-related administrative tasks.

• Support employee onboarding activities and orientation sessions when required.

• Perform other HR-related duties and special projects assigned by the supervisor.

• Currently pursuing Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, Communications, or related fields.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

• Familiarity with Canva, Microsoft Forms, or design tools will be an added advantage.

• Strong organizational and multitasking skills.

• Good communication and interpersonal skills.

• Detail-oriented, proactive, and willing to learn.

• Able to work independently and collaboratively in a team environment.

Derq is an MIT spinoff building AI-powered traffic safety and smart infrastructure. We’re a team of passionate innovators, leveraging the latest in AI and technology to transform the future of mobility. Our platform enhances road safety and traffic management by turning real-time data into actionable insights for cities and road operators. Our patented technology collects and analyzes data from connected sensors like cameras, radar, and traffic signal controllers to help predict and prevent road incidents. We deploy edge and cloud solutions that make intersections and highways safer and smarter.

Role Overview

As a ML Quality Assurance Engineer at Derq, you will play a critical role in ensuring the reliability, accuracy, and performance of our computer vision and machine learning based products. You will work closely with our development team to design and execute comprehensive test strategies, identify and report defects, and help improve the overall quality of our customer facing AI products, using data analytics.

Key Responsibilities

• Collaborate with AI development and product teams to understand product requirements and design effective test plans and test cases for AI based products
• Strategize evaluation methodologies, gathering data and evaluation reporting
• Perform data analytics on large datasets
• Monitor and track anomalies within product’s content and statistics
• Train and deploy ML models to help boost product performance
• Create and maintain detailed documentation of test processes, methodologies, and findings
• Keep up to date with advancements in the field to optimize internal processes and workflows
• Interface and coordinate with Engineering team
• Foster a collaborative, proactive team environment that values shared success.

• Bachelor’s degree in an analytical domain such as Machine Learning, Computer Science, or a related discipline

• Python, Javascript and SQL Knowledge/Experience
• Familiarity with classical Machine Learning Models such as Random Forest, SVM, Naive Bayes
• Core understanding of mathematical concepts for statistical inference
• Hands on with spreadsheet based querying and analytics
• Proficient with annotation tools such as CVAT
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Good command of English both oral and written and reporting skills
• Knowledge of basic statistical principles coupled with logical thinking, coherent reasoning and a detail-oriented attitude

• Prepares operators to accomplish job results by conducting, monitoring and evaluating process training.
• Conduct Operator Specific Skill (OSS) or Logistic Specific Skill (LSS) training for related associates on the assigned workstation according to the Standardized Work Sequence.
• Maintain up-to-date operators training records in Skill Matrix Database.
• Plan and schedule operators' training, certification and recertification and coordinate with production on the training schedule.
• Carry out Policy Deployments, Briefings and Simulations (Central Directives, BPS, WAtS etc).
• Evaluate operator performance for certification purposes.
• Prepare training material (e.g. training modules, training aids, notes).
• Constantly upgrade the current training manuals / methods (power point presentation & mpeg format) to ensure all training modules are applicable to the respective work stations (synchronized with BPS requirements).
• Work independently to obtain training materials (e.g. training aids, samples, notes, process info, quality indicators and correct work sequence).
• Participate actively in New Product Training during Engineering Build, Pre-Pilot and Pilot Runs to ensure all critical milestones are met for OSS and LSS Certification for new product.
• Maintain discipline at all time to ensure effective operators training.
• Ensure all training facilities are maintained in tip-top condition.
• Provide up-to-date operator training data whenever required.
• Prepare and execute documentations accurately and in a timely manner (e.g. Training Records, Training Attendance, OSS/OJT Tracking and Premium Forms).
• Conduct the monitoring of operators on the production shop floor by doing line audits to ensure operators follow the process stated in the Standardized Work Instruction and Quality Indication.
• To follow defined Standard Operating Procedures in the Department.
• Inform superiors on any non-confirming issues in the Training Section.
• Practice good housekeeping (7S), safety and security conscious at all times.
• Carry out any other duties assigned by immediate superior from time to time.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

This role will work closely with the Regional Learning & Development Specialist in supporting the development, coordination, and implementation of learning programs for both employees and clients. As an L&D Associate, you will collaborate with cross-functional teams and Subject Matter Experts (SMEs) to help create engaging, organized, and impactful training experiences.

As a Learning & Development Associate, you will 

• Assist in developing digital and instructor-led training modules.
• Collaborate with Subject Matter Experts (SMEs) to translate technical knowledge into engaging learning experiences.
• Collaborate in producing courses weekly using SCORM authoring tools for external clients.
• Act as a Project Team B member, supporting the production and revision of course outputs for clients.
• Manage content uploads, updates, and organization in the LMS.
• Assist the L&D Specialist in the rollout of courses and in mapping onboarding journeys.
• Track training activities, collect feedback, and prepare basic reports.
• Provide logistical support for training rollouts.

What we are looking for - the ideal profile

• 2-5 years of relevant work experience in training, education, HR, or related fields.
• Proficiency in using Articulate as a SCORM authoring tool (e.g., Storyline, Rise).
• Highly resourceful in creating engaging and effective learning materials.
• Strong understanding of learning principles, including instructional design best practices.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office/Google Workspace; familiarity with e-learning tools is a plus.
• Good communication skills, with the ability to support training delivery and engage with learners.

In return, you will be getting

• Tackling the sophisticated people's challenges in the rapidly evolving e-commerce landscape with data insights and innovative solutions.    
• You will be joining an all-star People Team that consistently raises the bar by combining the systems and processes of a small multinational with the collaborative, innovative, and agile spirit of a startup in an ever-evolving world.
• With our team’s rapid growth and the People Team launching new initiatives to enhance both employee experience and performance, you will benefit from a wide range of opportunities for development. Our structured learning programs covering both functional skills and broader growth are designed to support you at every stage of your journey
• Our supportive culture and close collaboration between regional and local teams create a close-knit work environment which many in our team love and thrive in

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

#LI-AE1

Sr TQA Executive (Training & Quality Assurance)

About EPOS

Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations.

Key Responsibilities

• Conduct audits and evaluations of customer service training sessions across voice, chat, and email support channels
• Assess trainer effectiveness and provide structured, actionable feedback to improve training delivery standards
• Identify gaps between training outcomes and actual operational performance, and recommend improvement initiatives
• Collaborate closely with Customer Service, Training, and QA teams to enhance overall service quality and training effectiveness
• Monitor and evaluate new hires’ post-training performance and onboarding readiness
• Facilitate calibration sessions to ensure consistency and alignment in training and quality evaluations
• Analyze operational metrics such as CSAT, QA scores, productivity, and error trends to drive data-backed improvements
• Support the continuous enhancement of training materials, SOPs, knowledge bases, and quality frameworks
• Participate in process improvement initiatives to strengthen customer experience and operational efficiency

Key Requirements

• Minimum 3 years of experience in Customer Service, Training, Quality Assurance, or related operational support functions
• Strong understanding of customer service operations, including voice, email, and chat support environments
• Experience in training audits, coaching, quality evaluations, or performance management
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Detail-oriented with the ability to identify performance gaps and improvement opportunities
• Able to work independently in a fast-paced and dynamic environment
• Experience within fintech, payments, e-commerce, or contact center environments will be an added advantage