Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

A Senior Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

As a Senior Key Account Manager you will take charge of 

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts 
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals 
• Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat) 
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting 
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

What we are looking for - the ideal profile

• University degree
• Fluent in English and Malay, ideally proficient in Mandarin
• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Experience in the FMCG category or merchandising will be an added advantage.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

• Develop, coordinate and implement overall local marketing plan as per yearly budget and global business strategies growth.
• Manage and develop monthly content calendars for corporate social media platforms (Facebook, TikTok, LinkedIn)
• Create and manage marketing campaigns including email marketing, paid ads, print and lead generation campaigns.
• Plan, coordinate and execute marketing activities for seminars, webinars, conferences, tradeshows, and corporate events.
• Prepare monthly marketing reports and campaign analysis.
• Develop and manage marketing materials including website, brochures, flyers, presentation slides, posters and newsletter.
• Manage and assist with ad hoc marketing requests.
• Research & analyze local market/industry trends and monitor competitor’s activities.

As Business Development Manager, Scaffolding Construction – APAC, you will be responsible for defining and driving the Ringlock shoring & scaffolding strategy across several key markets in the region, while identifying and developing new business opportunities. You will support our established sales teams by contributing with your practical and technical expertise in shoring & scaffolding and by actively pursuing selected sales leads. In addition, you will build and maintain a strong regional network and work closely with Doka headquarters, country organisations, and customers to ensure sustainable revenue growth. Clearly defined annual revenue targets will form part of your remuneration package. 

Based in Malaysia, this role reports to the Head of Sales and has a functional reporting line to the Director of Business Development Scaffolding in our HQ. We are looking for a proactive, sales-driven individual who thrives in a dynamic environment. If you’re keen to develop your career with a global industry leader, this is a great opportunity for you! 

Key Responsibilities 

• Refine and implement the Doka EAP shoring and scaffolding construction strategy in close collaboration with Doka Headquarters and local country organisations.  

• Lead structured, country-specific benchmarking activities to assess competitive positioning across key markets, including pricing, product specifications, finishing, and overall value proposition.  

• Translate insights into clear recommendations to strengthen market positioning and identify growth potential in each of the selected key markets. 

• Define revenue targets and strategic objectives in partnership with country management and sales teams.  

• Lead quotation processes for large-scale shoring & scaffolding projects and coordinate pre‑qualification documentation to support successful tenders.  

• Identify and understand country and project-specific product and service requirements (e.g. approvals, permits, licenses) and support local teams in fulfilling these requirements.  

• Develop and maintain a strong pipeline of key shoring & scaffolding projects across the EAP region, covering both established and export markets.  

• Actively follow up on and successfully close identified sales leads.  

• Participate in customer visits together with local sales teams to support business development activities.  

• Build and maintain a robust network of relevant internal and external stakeholders across the region.  

• Share best practices with local teams, including shoring & scaffolding solutions, workflows, and contract management approaches.  

• Promote internal shoring & scaffolding expertise through one‑to‑one support as well as structured training sessions for sales and engineering teams. 

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.  

You will:  

→ Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.  

→ Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

→ Manage team planning, scheduling, and ensure seamless opening and closing routines. 

 → Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.  

→ Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.  

→ Represent yourself and the brand positively during all customer interactions.  
 

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.  
 

WHO YOU ARE  

We are looking for people with…  

→ Experience in retail management and operations.  

→ Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.  

→ Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…  

→ Strong and confident leaders who inspire, coach, and develop their teams with integrity.

→ Thriving in collaborative, dynamic environments, with a solution-focused mindset.  

→ Motivated to create great customers experiences while promoting and selling our products.  

→ A keen interest in fashion trends, commerciality, and competitor insights to drive sales.  

→ Effective communicators, creative, and curious.  

→ Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers. 
 

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

WHY YOU’LL LOVE WORKING HERE  

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  
 

JOIN US  

Our uniqueness comes from a combination of many things–our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.  

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

WHAT YOU’LL DO​​
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company. ​

You will:​

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.​

• Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.​

• Manage team planning, scheduling, and ensure seamless opening and closing routines.​

• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.​

• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.​

• Represent yourself and the brand positively during all customer interactions.​

WHO YOU’LL WORK WITH​​
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​

​

WHO YOU ARE​​

We are looking for people with…​​

• Experience in retail management and operations.​

• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.​

• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting. ​

​

And people who are…​​

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.​

• Thriving in collaborative, dynamic environments, with a solution-focused mindset.​

• Motivated to create great customers experiences while promoting and selling our products.​

• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.​

• Effective communicators, creative, and curious.​

• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.​

​

WHO WE ARE​​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​​

​​

WHY YOU’LL LOVE WORKING HERE ​​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​​

 ​

JOIN US​​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​​

​​

Take the next step in your career together with us. The journey starts here.​​

​​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

As our Warehouse Manager / Assistant Manager, you aren't just "moving boxes." You are the backbone of our service operations. You will ensure our technicians have exactly what they need, when they need it, to keep our customers safe. From layout optimization to leading a high-performing team, you will own the efficiency of our warehouse.

In this role you will be responsible for:

• Operational Excellence: Oversee all receipt, storage, and dispatch activities, ensuring maximum efficiency and compliance with Rentokil’s global standards.
• Inventory Integrity: Achieve zero stock variance. Implement strict FIFO/LIFO principles and manage the "Non-Conformance Report" (NCR) process to maintain quality control.
• Strategic Planning: Optimize space layout to maximize capacity, manage demand forecasting, and initiate stock ordering to prevent stockouts or overstocking.
• Leadership & Coaching: Lead, mentor, and upskill the warehouse team. You will be responsible for fostering a culture of teamwork, safety (SHE), and accountability.
• Cross-Functional Collaboration: Act as the key bridge between Procurement, Service, and Commercial teams to coordinate order fulfilment and resolve supply issues.
• Data & Documentation: Maintain meticulous records for audits and utilize data-driven insights to improve inventory turnover and reduce waste.

The ideal candidate will possess:

• Education: Minimum Diploma in Warehouse/Logistics, Business Management, or a related field.
• Experience: 4–5 years of proven track record in warehouse management.
• Mindset: Analytical, data-driven, and proactive in solving "shortage" issues before they affect operations.
• Leadership: A strong coach who can manage daily activities while maintaining a high-level view of KPIs.
• Tech-Savvy: Proficient in computer systems (WMS/ERP) and inventory software.

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• A strong track record of reducing stock losses and improving accuracy

The Payroll Manager – Asia Pacific (APAC) will lead a team of up to 10 overseeing payroll operations working closely with outsourced partners across multiple countries in the region.   

The role will be the escalation point for complex payroll issues and ensure strict adherence to local labour laws and tax regulations.  Responsible for ensuring accurate, timely, and compliant payroll delivery while supporting tech‑industry demands such as global mobility, equity compensation, scalable processes, and high‑growth workforce expansion. Partnering closely with HR, Finance, Compensation and Benefits, Global Mobility, and external vendors (Dayforce and EX3 who manage our Employee Central Payroll) to deliver a world‑class payroll experience in a dynamic and innovative environment.

1. Strategic Regional Leadership

• Define and execute the regional payroll strategy that supports rapid scaling, new country expansion, harmonisation and merging of entities and evolving tech‑industry regulatory requirements.
• Serve as the senior payroll advisor to People/HR leadership, Finance, and executive teams on APAC payroll matters.
• Anticipate business needs in a high-growth, high-change environment and proactively adapt processes.
• Leading on payroll projects including acquisition integration, systems implementation, migration and continuous improvement activities

2. Governance, Controls & Compliance

• Ensure team awareness and understanding of latest payroll policies, updates in legislation and procedures
• Own APAC payroll governance, ensuring all payroll activities adhere to internal controls, SOX, data privacy requirements, and audit expectations.
• Maintain deep knowledge of country-specific payroll, tax, social insurance, and labour regulations across APAC’s diverse markets.
• Partner with Legal, Security, and Compliance teams to meet GDPR/APAC data protection standards, including handling sensitive employee data securely.

3. Payroll Operations Oversight

• Oversee end-to-end payroll operations across multiple APAC countries, delivering accurate and timely payroll for tech employee populations (full-time, contractors, interns, remote/hybrid workers).
• Coordinate year-end payroll processes, including tax reporting, annual statements, and compliance filings for each country
• Manage complex payroll cycles involving Global Mobility, RSUs, ESPP, bonuses, sign-on awards, retention plans, and variable pay common in tech compensation.
• Review and sign off on payroll reconciliations, general ledger journals, funding, variance reports, and statutory filings.

4. Vendor Management

• Lead relationships with regional and in-country payroll vendors
• Evaluate and implement new payroll models as the company expands into new APAC markets.
• Drive performance reviews, SLA monitoring, and contract negotiations.

5. Technology, Automation & Innovation

• Champion payroll automation, system optimization, and integration with HRIS/Finance platforms (SAP SuccessFactors, and Success Factors Payroll (ECP)
• Partner with IT, HRIS, and Product teams to streamline workflows, integrations, data flows, and reporting.
• Support digital transformation initiatives such as self‑service, real‑time analytics, and centralized dashboards.

6. People Leadership

• Lead and manage a regional team of payroll professionals, providing mentorship, performance feedback and career development opportunities (currently based in Taiwan and Malaysia),
• Foster a culture of operational and customer excellence, innovation, and continuous learning. 
• Provide a supportive environment that promotes problem solving through root cause analysis and identification of standard ways of working
• Ensuring adaptability within the team to provide back ups and succession planning
• Promote collaboration with our global operations hub

7. Stakeholder & Employee Experience Management

• Act as the senior escalation point for complex payroll queries and executive-level cases
• Partner with Total Rewards on equity vesting events, stock transactions, and tax treatments
• Work with Global Mobility on cross‑border assignments, remote worker arrangements, and complex tax obligations
• Communicate payroll changes clearly in a fast-paced technology environment where transparency and employee trust are critical

8. Managing budgets for Payroll costs in APAC region

• Monitoring YTD spend against budgeted costs
• Raise Purchase requisitions as necessary

• Define and support the achievement of project success criteria including time, cost, quality, and performance.
• Develop and maintain detailed project plans and schedules.
• Monitor project finances and ensure alignment with budgetary targets with the project quantity surveyor team.
• Manage change control processes and ensure proper documentation
• Lead and facilitate cross-functional project teams.
• Ensure effective communication and collaboration across all stakeholders.
• Manage the flow of project information through meetings and written communications.
• Maintain effective project governance, processes, and systems.
• Prepare formal project progress reports and other documentation.
• Ensure compliance with quality, safety, health, and environmental standards.
• Client & Stakeholder Engagement
• Act as a key point of contact for clients and consultants throughout all project stages.
• Identify opportunities to develop new business with existing clients and escalate to senior management.
• Ensure key learnings and project data are captured in internal knowledge systems.

• Research and develop aggressive strategies and plan for upstream Oil, Gas Laboratory, Field Services, Production Chemicals related opportunities through existing and new client with the ability to drive the revenue.
• Maintain high level professionalism with client’s top management.
• Responsible to develop mid and long term goals in line with Group’s initiatives and meeting client’s expectation, including but not limited to deliver stated goals including revenue and profit targets, direct the local division sales by identifying and securing business opportunities through offering existing and new products and services, develop strategy plans to manage sales and operating budgets, analyze and review the effectiveness of plans inclusive of approach, cost and results towards Client’s expectation, establish and implement medium to long term goals and objectives.
• Lead and involve in the project proposal submission technically and commercially.
• Drive new business growth and build critical mass within agreed timeframes in target regions.
• Manage relationships with the in country team and ensure effective service levels.
• Collaborate with SGS other line of business toward development and success of SGS business in Malaysia.
  • Monitor and analyze market forecast and business trends to understand client activity trend for downstream business opportunities.
  • Develop and implement strategic Upstream/downstream/ Renewable Energy business plans to grow the business to align with the market and company goals.
  • Deliver agreed country goals including revenue and profits/LC targets (budgeted local contribution) for downstream business.
  • Initiate the development of new services and products to meet emerging market needs.

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities 

The selected candidate(s) will be a key member of the small team working at Stranger Soccer Kuala Lumpur, assisting with various marketing, operations, and community engagement initiatives. 

• Serving on the front lines of the customer experience, supporting as an on-ground host for a few football sessions each week. 

• Coordinating and executing various tasks related to the daily operation of the business, such as social media, marketing, event coordination, player communications, and outreach.

The candidate will:

• Gain experience in the daily operations of a sports and community-based business. 

• Gain confidence in communicating and engaging with players and partners. 

• Gain practical exposure in sports marketing, event coordination, and customer experience. 

• Gain understanding of how Stranger Soccer builds and grows its player community in Kuala Lumpur. 

• Student or recent graduate in Marketing, Sports Management, Communications, or a related field 
• Strong written and verbal communication skills 
• Enthusiastic, organised, and eager to learn 
• Friendly, positive attitude and a team player 
• Passion for football is a BIG PLUS

SUMMARY

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

We are looking for someone enthusiastic and resilient. As a Performance Marketing, Specialist, Regional, you will work with a team of 3-4 based out of our office in Plaza Zurich, Damansara Heights, KL. You will be expected to be performing this role on a Full-Time basis. The role reports to the Head of Demand Generation, Regional.

You will fit perfectly if you enjoy a fast-paced working environment, are creative, analytical, organised, and pay crazy attention to details. Being a natural self-starter and having a strong, organised, and structured way of delivering your thoughts will make you stand out in this application!

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Funnel ownership: Own the end-to-end acquisition funnel from paid media execution through to lead capture, quality assessment, and pipeline handoff — ensuring performance is tracked and optimised at every stage.
• Backend Setup & Automation: Build and manage acquisition infrastructure including landing pages, lead capture forms, and backend automations to support campaign execution and ensure seamless lead flow into downstream systems.
• Paid Ads Expertise: Develop, execute, and optimise paid advertising campaigns across platforms like LinkedIn, Google Ads, and Meta (Facebook, Instagram). Ensure alignment of campaigns with the company’s growth objectives and track performance to maximise ROI.
• Campaign Strategy & Execution: Plan, create, and continuously refine paid ad campaigns, including keyword research, bid management, and A/B testing to improve campaign performance.
• Cross-Channel Optimisation: Leverage a multi-channel approach to refine targeting, retargeting, and remarketing strategies, ensuring high-quality leads and increased conversions.
• Performance Reporting & Analytics: Track and analyse campaign performance metrics (e.g., CTR, CPC, CPA) and provide actionable insights to optimise and scale campaigns. Present data-driven reports and recommendations for ongoing improvements.
• Close Collaboration with Marketing Team: Work in tandem with the marketing team, including Content Marketing, Brand, PR & Communications, to ensure integrated marketing efforts and smooth lead transition
• Cross-Departmental Collaboration: Engage with external departments such as regional and local market stakeholders, Operations, and the Product team to align business strategies.

At the onset, you may be culture-shocked working with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up our sleeves as needed, and never delegate work that one would not be willing to do ourselves
• Do what is needed to get things done, as we believe speed is more important than anything else to effect change
• Over-communicate, particularly as we are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details
  

These are minimum-requirement skills and a ‘must-have’ for the role:

• Language Skills: High proficiency in English, both written and verbal.
• Paid Media Expertise: Solid experience in managing performance marketing campaigns, particularly paid ads on platforms like Google Ads, Meta (Facebook/Instagram), and LinkedIn, with a focus on driving measurable results (traffic, conversions, ROI).
• B2B Marketing Experience: A solid foundation in B2B marketing principles, especially in the context of demand generation and targeting business decision-makers.
• Strong understanding of the end-to-end acquisition funnel: With the ability to track, assess, and optimise performance across paid media execution, lead capture, lead quality evaluation, and Hubspot CRM pipeline.
• Marketing Infrastructure & Automation: Hands-on proficiency in building and managing acquisition infrastructure, including landing pages, lead capture forms, and backend automations using tools such as HubSpot, n8n, or Squarespace to ensure seamless lead flow and accurate attribution.
• Data & Analytics Proficiency: Strong ability to interpret data, generate insights, and optimise campaigns based on key performance indicators (KPIs) such as MQL, SQL, CTR, conversion rate, and ROI.
• Growth Marketing Mindset: Deep understanding of growth marketing strategies with hands-on experience in digital channels, lead generation, and performance analysis.
• Adaptability and Timeliness: Ability to meet deadlines and adapt quickly to changes in demand generation trends and strategies.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration and strategy communication.
• Critical and Analytical Thinking: Necessary for developing and optimising CRM strategies that support demand generation objectives.

These are skills that are ‘nice-to-have’ and will make you stand out in the job application:

• Language Skills: High proficiency in Chinese/Mandarin, both written and verbal.
• ABM Strategy Proficiency: Proficiency in Account-based Marketing strategies and execution, valuable for targeted demand generation.
• Technical Savvy: Familiarity with marketing technologies and tools such as Google Analytics, Google Tag Manager, HubSpot, Mailchimp, and automation tools like Zapier. Ability to work with data integration and reporting platforms.
• Web Development and Digital Tech Familiarity: Familiarity with these areas to integrate and optimise digital tools for demand generation.
• Innovative Marketing Strategies: Demonstrated ability to apply innovative approaches to marketing strategy, enhancing demand generation.
  

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Project Support & Coordination

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.
• Assist in establishing and maintaining a robust communication framework to align all stakeholders, facilitating swift decision-making and proactive issue resolution.

Monitoring & Reporting

• Track project progress and performance indicators; prepare updates and reports
• Manage change control processes and maintain accurate change logs.
• Assist in weekly dashboard, formal progress reports and presentations for stakeholders.

Stakeholder Engagement

• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.
• Assist in proactive cost tracking and forecasting with Client’s QS to monitor budget utilisation, assess potential risks early, and provide real-time cost reporting.
• Assist in maintaining structured payment certificate process, ensuring claims are aligned with verified progress and maintaining healthy cash flow for all project stakeholders.

We are looking for a hands-on and commercially minded Finance Manager to take ownership of the company’s finance function. As the key finance owner in the company, the Finance Manager manages the finance function end-to-end. The Finance Manager works closely with the CEO on financial planning, cashflow management, forecasting, reporting, and accounting.

The ideal candidate is someone who combines strong finance fundamentals with business acumen, and is comfortable operating in a fast-paced, growing company environment.

Key Responsibilities

Financial Planning & Analysis

• Prepare and manage company budgets, forecasts, and financial plans
• Develop and maintain:
• P&L forecasts
• Cashflow projections
• Budget vs actual reporting
• Financial dashboards and KPI reporting
• Support scenario planning and financial modelling for business decisions

Business Planning

• Advise the CEO with financial analysis and business insights
• Assist with cost management and profitability tracking
• Provide financial input for operational and strategic initiatives

Financial Operations

• Do accounting using Xero
• Oversee monthly management accounts and financial reporting
• Monitor company cashflow, expenses, and working capital
• Ensure timely and accurate financial closing processes
• Improve finance workflows, controls, and reporting systems

Audit & Compliance

• Prepare company accounts, reconciliations, and supporting documentation for annual financial audits
• Coordinate annual financial audits and liaise with external auditors
• Ensure compliance with accounting standards, tax requirements, and statutory filings
• Work with external accountants, tax agents, and corporate secretaries
• Prepare regular reports to shareholders

Requirements

• Minimum 5 years of relevant finance/accounting experience, with at least 2 years in a finance management or FP&A
• Degree in Finance, Accounting, or related field
• Strong experience in:
• Financial forecasting
• Budgeting and FP&A
• Cashflow management
• Financial reporting
• Audit coordination
• Good understanding of accounting standards and financial controls
• Experienced in company financial audits
• Strong Excel / financial modelling skills
• Detail-oriented, analytical, and able to work independently
• Experience working in SME, startup, SaaS, or technology environments is an advantage

Job Summary

We are seeking an experienced Contract Manager to support the delivery of large-scale data centre / mission-critical developments. This role will be responsible for managing the full spectrum of contractual and commercial activities, ensuring that projects are delivered in line with contractual obligations, commercial strategy, and risk management protocols.

The successful candidate will play a key role in administering contracts, managing claims and variations, and supporting procurement and delivery teams across high-value CSA and MEP packages.

Key Responsibilities

Contract Administration & Governance

• Manage and administer contracts across the project lifecycle, ensuring compliance with agreed terms and conditions
• Oversee contract documentation, including subcontracts, amendments, and change orders
• Ensure adherence to contract frameworks (e.g., FIDIC, NEC, or bespoke client contracts)
• Provide guidance to project teams on contractual obligations, rights, and risk exposure

Commercial & Claims Management

• Lead the assessment and management of variations, claims, and disputes, particularly for MEP and specialist packages
• Review contractor submissions including EOT (Extension of Time), cost claims, and change requests
• Support negotiation and resolution of commercial issues with contractors and vendors
• Maintain detailed records to support commercial positions and dispute avoidance

Procurement & Package Management

• Support procurement activities including preparation of tender documentation, contract terms, and bid evaluations
• Provide input on contract strategy for key packages such as:
  • Mechanical systems (HVAC, cooling infrastructure)
  • Electrical systems (MV/LV, UPS, generators)
  • Specialist data centre equipment and installations
• Ensure contracts are aligned with project delivery strategies and timelines

Risk & Compliance Management

• Identify and manage contractual and commercial risks across the project
• Ensure all contractual processes meet internal governance and compliance standards
• Support risk mitigation strategies through proactive contract management and issue resolution

Stakeholder Management

• Act as a key point of contact for contractual matters between clients, consultants, contractors, and internal teams
• Work closely with project managers, cost managers, and engineering teams to ensure alignment
• Facilitate effective communication and escalation of contractual issues when required

Market Research & Insights

• Research education, employment, career, and industry trends, especially in Australia and relevant international markets.
• Analyse target audiences including students, job seekers, graduates, parents, education providers, and employers.
• Gather insights on job demand, salary ranges, hiring trends, course demand, and skills needed across industries.
• Must be comfortable using ChatgGPT or Claude or Notebook LM 
• Research competitors, market positioning, user needs, and marketing opportunities.
• Summarise findings clearly so the team can use them for campaigns, product decisions, and business development.

Marketing Data Administration

• Enter, clean, verify, and update marketing-related data across spreadsheets, databases, or internal systems.
• Cross-check information related to job vacancies, locations, industries, course categories, institutions, and employer demand.
• Help maintain accurate lists for campaigns, outreach, research, and reporting.
• Identify missing, duplicated, outdated, or inconsistent data.
• Support the team in turning raw research into organised, usable insights.

Content & Campaign Support

• Assist with ideas for social media posts, landing pages, email campaigns, blog topics, and promotional materials.
• Help create simple drafts for marketing copy, captions, campaign messages, and user-facing content.
• Support campaign planning by researching audience pain points, benefits, and key messages.
• Help communicate Yuzee’s mission in a clear, simple, and engaging way.
• Assist with content that explains education pathways, career options, job trends, and platform benefits.

Creative Design Work

• Assist in creating design concepts for web pages, app screens, posters, social media visuals, or marketing materials.
• Use tools such as Figma, Canva, Adobe XD, or similar platforms to support visual ideas.
• Brainstorm and visualise simple designs that improve user engagement and communication.
• Support the team with basic UI/UX ideas for marketing pages, campaign flows, or user journeys.
• Help ensure designs are clear, modern, user-friendly, and aligned with Yuzee’s brand direction.

Product & User Understanding

• Help research how users search for education, jobs, internships, training, and career pathways.
• Assist in identifying what motivates users to sign up, apply, compare options, or engage with a platform.
• Support the team in improving how Yuzee explains its value to different user groups.
• Help collect and organise insights that can improve onboarding, landing pages, campaigns, and user communication.

ROLE SUMMARY:

We are looking for a strategic and execution-focused Digital Product Marketing Manager to drive product positioning, go-to-market success, and customer/user adoption across our digital products. This role sits at the intersection of product, marketing, and commercial teams, ensuring that our products are well designed, effectively launched, continuously optimized based on market and customer insights.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Product Positioning & Messaging

1. Define clear, compelling product value propositions
2. Translate complex product features into customer-centric messaging
3. Ensure consistency across all marketing and communication channels

Go-To-Market Strategy & Execution

1. Lead end-to-end go-to-market (GTM) planning and execution with full ownership
2. Partner with product managers to align on launch priorities and timelines
3. Develop launch plans including campaigns, content, and enablement materials
4. Track and optimize launch performance

Customer & Market Insights

1. Conduct market research including but not limited to customer survey, customer group discussions, user testing, competitor analysis, industry best practices gathering
2. Identify customer pain points and translate them into actionable insights
3. Continuously refine messaging and strategy based on data & research

Cross-Functional Leadership

1. Act as the bridge between Product, Sales, Marketing teams, and Operation.
2. Drive alignment on priorities, messaging, and campaign execution

Performance & Analytics

1. Define and track key product marketing metrics (e.g., adoption, engagement, conversion)
2. Analyze campaign and product performance to drive optimization
3. Use data to inform decision-making and prioritization

Sales & Internal Enablement

1. Equip internal teams with the right tools, messaging, and training
2. Develop marketing materials, playbooks, and product narratives
3. Ensure internal teams are confident in using or promoting the product

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada & TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google & Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a visionary and dynamic Regional Brand Marketing Strategist to join our team. This role operates at the exciting intersection of scale and strategy. You will hold a dual mandate: acting as a "horizontal" capability builder to develop a standardized, high-performing social commerce machine across markets, while also serving as the "vertical" strategic lead for key brand accounts.

You will not just be a thinker, but a capability builder who bridges the gap between overarching business goals, audience insights, full-funnel activation, and compelling content.

As a Regional Brand Marketing Lead, you will take charge of 

1. Brand Strategy & Account Leadership

• Own and develop strong, differentiated brand marketing strategies for assigned key accounts, grounded in:
• Business objectives
• Category dynamics
• Audience insights
• Act as the strategic lead on accounts, ensuring clarity and consistency across all marketing initiatives.
• Lead strategic conversations in pitches and QBRs, bringing a senior point of view and cross-market insights.

2. Full-Funnel Strategy & Translation

• Translate business strategy into end-to-end full-funnel marketing plans, including:
• Audience persona definition
• Funnel design (awareness → consideration → conversion)
• Channel roles (TikTok, Meta, marketplaces, etc.)
• Content strategy (what to say, not just what to produce)
• Ensure alignment and consistency across the full funnel and all channels.

3. Strategic Direction & Execution Alignment

• Provide clear strategic direction to:
• Creative teams (briefing, messaging, content approach)
• Performance teams (activation logic, channel strategy)
• Work at account level to ensure seamless execution of the strategy.

4. Data-Driven Strategy & Innovation

• Leverage tools and data sources such as:
• TikTok MarketScope
• Category benchmarks
• Competitive landscape analysis
• Translate insights into actionable strategic recommendations to drive growth on assigned accounts.

What we are looking for - the ideal profile

• Bachelor’s degree in Marketing, Media, Business, or any related fields
• 8+ years of experience in full-funnel performance marketing. 
• Experience in brand strategy, campaign planning, or integrated marketing.
• Proven experience in social commerce and digital platforms (TikTok, Shopee, Lazada, Meta).
• Ability to link creativity with performance metrics and business outcomes.
• Strong storytelling and presentation skills.
• Strategic thinker with a data-driven mindset.
• Experience in ecommerce or agency environments is a plus.

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China

Role Overview

We are hiring a QS Procurement Lead to drive end-to-end procurement strategy for large-scale data centre / mission-critical projects. This role will focus on commercial procurement, tender management, and contract award across high-value CSA and MEP packages.

You will play a key role in ensuring cost-effective sourcing, contract compliance, and timely procurement delivery, working closely with cross-functional teams in a fast-paced project environment.

Key Responsibilities

Procurement Strategy & Planning

• Lead procurement strategy, sourcing plans, and package structuring
• Manage trade packaging across:
  • CSA (Civil, Structural, Architectural)
  • MEP (HVAC, Electrical, ELV, Fire Protection)
• Align procurement timelines with project programme and delivery milestones
• Drive value engineering, cost optimisation, and market benchmarking

Tendering & Bid Management

• Manage full tender lifecycle: RFQ / RFP, tender issuance, bid analysis, and award
• Conduct commercial bid evaluations, cost comparisons, and benchmarking
• Lead contract negotiations with contractors and suppliers
• Ensure clarity on scope, pricing, specifications, and risk allocation

Contracting & Commercial Management

• Draft and manage contracts, subcontracts, and procurement documentation
• Work with contract frameworks such as FIDIC, NEC, bespoke agreements
• Maintain alignment with cost plans, budgets, and financial targets
• Track procurement commitments and ensure cost control governance

MEP-Focused Procurement

• Manage procurement of key MEP systems:
  • HVAC / Cooling systems (CRAC, CRAH, chillers)
  • Electrical systems (MV/LV, UPS, generators)
  • Data centre infrastructure and specialist vendors
• Coordinate closely with engineering and design teams to ensure technical-commercial alignment

Stakeholder & Supplier Management

• Build and manage relationships with contractors, vendors, and supply chain partners
• Collaborate with cost managers, project managers, consultants, and engineers
• Act as the key commercial interface during procurement and contract award phases

Governance & Compliance

• Ensure procurement activities comply with internal policies, audit requirements, and governance frameworks
• Maintain accurate documentation for tendering, evaluation, and contract approvals
• Drive best practices in procurement processes and efficiency improvements

Key Responsibilities:

1. Strategy Development and Execution

a. Strategic Planning: Partner closely with the Senior Director and leadership team to shape the CX & Service Operations strategy, ensuring alignment with company priorities and financial targets.

b. Translation to Execution: Convert strategic priorities into clear roadmaps, initiatives, and OKRs across Service Operations.
c. Prioritization: Support trade-offs and decision making by bringing structure, data, and clear recommendations to leadership.
 

2. Chief of Staff and Governance

a. Operating Cadence: Own and run core governance forums, including MBRs, QBRs, leadership reviews, and All Hands.

b. OKR Management: Track progress against OKRs, ensuring clear ownership, visibility, and accountability across teams.

c. Executive Support: Act as a thought partner to the Senior Director, preparing materials, defining narratives, and ensuring alignment ahead of key decisions.
 

3. Cross-Functional Program Delivery

a. Project Leadership: Lead and drive highly complex, cross-functional initiatives across Product, Finance, Marketplace, Vendor Ops, and Support teams.

b. Execution Tracking: Ensure initiatives are delivered on time, with clear milestones, risks identified early, and mitigation plans in place.

c. Problem Solving: Act as the escalation point for key blockers, driving resolution across teams and senior stakeholders.
 

4. Performance Management and Insights

a. KPI Ownership: Track and analyse core operational metrics (CSAT, contact rate, cost per contact, cost to onboard, automation rate, etc.) to identify performance gaps and opportunities.

b. Insight Generation: Translate data into actionable insights and recommendations to improve both customer experience and cost efficiency.

c. Reporting: Deliver clear, concise updates to leadership on performance, risks, and progress against strategic priorities

We are seeking a proactive and experienced Assistant Security Manager to support our Security team at Novotel Johor Bahru City Centre. In this role, you will assist in ensuring the safety and security of guests, employees, and hotel assets. You will help oversee daily security operations, respond to incidents, and ensure compliance with safety standards in alignment with Sofitel brand values.

Job Description

• Assist the Security Manager in overseeing daily security operations and team deployment
• Ensure the safety and security of guests, employees, and hotel property at all times
• Respond promptly to emergencies, incidents, and guest concerns with professionalism and efficiency
• Conduct regular patrols and inspections of hotel premises, including public areas, back-of-house, and perimeter
• Monitor CCTV systems and security equipment to ensure proper functioning
• Support the implementation of safety, fire, and emergency procedures
• Assist in conducting investigations of incidents, accidents, and security breaches
• Coordinate with local authorities when necessary
• Maintain accurate reports and documentation of daily activities, incidents, and security logs
• Provide training and guidance to security staff to maintain high standards of performance
• Ensure compliance with company policies, legal regulations, and safety standards
• Promote a secure, welcoming, and professional environment for guests and staff

Are you a natural leader who thrives on coaching others to victory?

Join the Global Leader, Right Here in Malaysia

For over 50 years, Rentokil Initial has been the brand Malaysians trust. We are the premier name in the pest control and hygiene services industry, dedicated to protecting people, enhancing lives, and preserving our planet. 

As our presence expands across 11 major cities nationwide, we are looking for a passionate and dynamic Sales Manager to lead the charge. If you are a motivated "player-coach" who loves to build and inspire a high-performing team, this is your opportunity

How You'll Make an Impact

1. Team Leadership & Coaching:

• Mentor & Develop: Act as a true "player-coach," spending significant time in the field to provide real-time coaching, feedback and support.
• Inspire & Align: Lead high-energy team meetings, translating company strategy into a clear, actionable sales plan.
• Drive Performance: Develop your team into sales superstars, managing their activity, pipeline, and skill gaps to ensure success.

2. Strategic Growth & Revenue:

• Own Your Market: Take full accountability for the branch's top-line revenue, driving new business acquisition, client retention, price increases, and cross-selling opportunities.
• Be a Data-Driven Strategist: Use sales data to review pipelines, identify winning strategies, and forecast accurately.
• Become the Market Expert: Keep a pulse on market trends and competitors, sharpening our unique selling propositions.

3. Customer & Operational Excellence:

• Champion Customer Relationships: Personally visit key clients to understand their needs, gather feedback, and ensure we are delivering service that delights.
• Act as the Key Problem-Solver: Be the central point of contact for complex service issues. You will be hands-on, liaising directly with clients and internal departments (like Service and Operations) to manage challenges and see them through to a successful resolution.
• Quarterback Major Deals: Guide your team in coordinating, negotiating, and closing complex contracts, ensuring a smooth handover to operations.
• Be Hands-On: Be agile and ready to conduct on-site inspections (yes, sometimes under the sun!) to support your team and secure new business.
• Drive Accountability: Take responsibility by ensuring your team's daily sales activities are accurately and promptly updated in our system.
• Collaborate to Win: Work closely with service and finance teams to ensure a seamless customer experience, including assisting with collections.

What It Takes to Succeed:

• A "Leader-Coach" Mentality: Dynamic, results-oriented, and believes in building people up. You excel at fostering teamwork and positive energy.
• Proven Leadership: At least 5 years of successful sales management or supervisory experience. A Diploma or Degree in any field is a plus.
• Data-Driven & Analytical: Use data to make decisions, manage performance, and coach your team effectively.
• A Master Networker: Natural talent for building and maintaining strong, trust-based customer relationships.
• Resilient & Autonomous: Self-starter who thrives on challenges and can work independently to get the job done.
• Field-Ready: Comfortable working outdoors, conducting on-site visits, and leading from the front.
• The Essentials: Must possess a valid driver's license, own vehicle and a Malaysian citizen or hold relevant resident status.

Operations Manager

Reports To: Country Manager

Department: Merchant Operations / Sales Operations

Location: Malaysia (KL & JB oversight)

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.

Key Responsibilities:

1. Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:

• Onboarding, Fulfillment, POS Operations, Project Support
• Ensure operational processes are executed accurately and within SLA timelines.
• Monitor merchant onboarding progress, deployment readiness, and issue resolution.
• Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
• Drive operational consistency between KL and JB operations teams.
• Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
• Identify process gaps, operational risks, and bottlenecks and improve SOPs.
• Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
• Prepare operational reports and business updates for Country Manager.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
• Minimum 3 years in a managerial or team leadership role.
• Strong people management and stakeholder management skills.
• Experience managing sales administration and operational workflows.
• Strong analytical, reporting, and problem-solving capabilities.
• Ability to manage multiple operational functions in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.

Get to Know the Team

• The GrabMart Merchant Acquisition team owns the full merchant journey. This journey includes shaping acquisition strategy and curating the right assortment, as well as setting pricing, designing promotions, and driving partner success across our on-demand retail and groceries platform.
• We work closely with Marketing, Operations, Product, and Regional teams to deliver standout selection, smart pricing, and best-in-class experiences for our users.
• In this role, you'll partner closely with Key Account Managers and Partner Operations. You'll bring strategic retail partners on board, including supermarkets, convenience chains, specialty, lifestyle, and FMCG brands. You'll ensure a seamless onboarding experience together with the KAM team.

The Critical Tasks You Will Perform

• Develop and execute strategies to acquire new merchants for GrabMart, including identifying new business opportunities, building relationships with key decision-makers, and negotiating commercial agreements.
• Manage a pipeline of prospective retail partners, tracking progress and ensuring consistent follow-up to hit acquisition targets.
• Collaborate with cross-functional teams — including Key Account Management, Marketing, Product, and Operations — to ensure a cohesive approach to merchant acquisition and onboarding.
• Analyze retail and quick-commerce trends, competitor activity, and category developments to identify opportunities and refine acquisition strategies.
• Meet or exceed monthly and quarterly targets across new merchant signings, category coverage, and GMV contribution — reporting on progress and adjusting strategies as needed.

• Develops, implements, and maintains technical quality assurance and control systems and activities.
• Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of the construction and future operation management.
• Participates in the reviewing of engineering designs to contribute quality requirements and considerations.
• Assists construction support areas in gathering and analyzing data.
• Demonstrable experience in the managing of multi-disciplined semiconductor projects and/or other relevant industries is strongly preferred.
• Implement construction quality management in construction activities.
• Collaborate with core team to perform the audits to validate and confirm Contractors’ QA/QC (Quality Assurance and Quality Control) activities.
• Focal Point for specific discipline, excellent familiarity with the project scope and drawings.
• Review and follow up the Contractors’ QA/QC plans and relevant Quality Documentation and verify execution is done per latest and updated IFC.
• Review and follow up the Contractors’ Quality records.
• Issues and tracks NCR (Non-Conformance Record) items till closure.
• Supports and coordinates Mock-ups.
• Escalation path for relevant Lead Project Manager.
• Performs incremental checks to validate and confirm Contractors’ installations.
• Attend mutual QC walk down with Owners.
• Supports Design Verification (DV) Process and start-up and commissioning quality issues.
• Root cause analysis and problem-solving program. Tracking defect rectification and closure in time.
• Perform Quality training for Subcontractors.
• Summarize and categorize all kinds of Quality inspection statistic data and list down for supervision, analysis and outcome report for improvement and recovery.