Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Supervise account representatives to ensure sales increase.
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).

Requirements:

• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of MS Office (MS Excel, Words AND MS PowerPoint in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Science /Biotech or relevant field.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

Responsibilities:

• Prepare interior design (ID) construction drawings
• Develop 3D models and renderings
• Assist in design proposals and presentations
• Prepare mood boards and material boards
• Conduct site visits, reporting, and documentation
• Assist in project coordination and management

Requirements:

• Basic knowledge of 3D modelling and rendering
• Proficient in AutoCAD (2D)
• Familiar with design software such as Photoshop and/or Illustrator
• Good sense of design and arts
• Knowledge of material selection is an added advantage
• Additional Information:
• Fresh graduates are welcome
• Willing to learn, responsible, and a good team player

Perks & Benefits

• Supportive, collaborative, and positive work environment.
• Stable organization with long-term career growth opportunities.

職責：

• 準備室內設計（ID）施工圖
• 開發3D模型和渲染圖
• 協助設計方案的製定與演示
• 準備情緒板和材料板
• 進行現場考察、撰寫報告和編製文件。
• 協助專案協調和管理

要求：

• 具備3D建模和渲染的基礎知識
• 精通 AutoCAD（2D）
• 熟悉 Photoshop 和/或 Illustrator 等設計軟體
• 良好的設計感與藝術素養
• 具備材料選擇方面的知識是一項額外優勢。
• 附加資訊：
• 歡迎應屆畢業生
• 樂於學習，責任心強，有良好的團隊精神

福利待遇

• 支持性、協作性和積極性的工作環境。
• 公司穩定，提供長期的職涯發展機會。

Requirements

• Diploma / Degree in Interior Design or related field.
• Minimum of 3 years of relevant experience in interior design.
• Proficiency in Interior Design software such as SketchUp, 3D Studio Max, and AutoCAD.
• Strong skills in space planning and design conceptualization.
• Ability to produce detailed technical drawings and specifications.
• Excellent communication skills, both written and verbal, in Mandarin and English.
• Knowledge of local building codes and regulations.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Responsibility

• Assist senior designers in developing design concepts and solutions based on client needs and project requirements.
• Prepare detailed drawings, plans, and specifications using AutoCAD, ensuring accuracy and adherence to industry standards.
• Create 3D models and renderings using SketchUp and 3D Studio Max to visualize design concepts and present them to clients.
• Conduct site visits and surveys to gather information about existing conditions and ensure accurate project execution.
• Collaborate with contractors, suppliers, and other stakeholders to ensure timely and successful project completion.
• Select and specify furniture, fixtures, equipment, and materials, considering aesthetics, functionality, and budget constraints.
• Assist in space planning and layout design to optimize functionality and create aesthetically pleasing environments.
• Communicate effectively in Mandarin with clients, contractors, and team members to ensure clear understanding and project alignment.

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Team building
• Nearby to LRT

Requirements

• Diploma / Degree in Interior Design or related field.
• Minimum of 3 years of relevant experience in interior design.
• Proficiency in Interior Design software such as SketchUp, 3D Studio Max, and AutoCAD.
• Strong skills in space planning and design conceptualization.
• Ability to produce detailed technical drawings and specifications.
• Excellent communication skills, both written and verbal, in Mandarin and English.
• Knowledge of local building codes and regulations.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Responsibility

• Assist senior designers in developing design concepts and solutions based on client needs and project requirements.
• Prepare detailed drawings, plans, and specifications using AutoCAD, ensuring accuracy and adherence to industry standards.
• Create 3D models and renderings using SketchUp and 3D Studio Max to visualize design concepts and present them to clients.
• Conduct site visits and surveys to gather information about existing conditions and ensure accurate project execution.
• Collaborate with contractors, suppliers, and other stakeholders to ensure timely and successful project completion.
• Select and specify furniture, fixtures, equipment, and materials, considering aesthetics, functionality, and budget constraints.
• Assist in space planning and layout design to optimize functionality and create aesthetically pleasing environments.
• Communicate effectively in Mandarin with clients, contractors, and team members to ensure clear understanding and project alignment.

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Team building
• Nearby to LRT

要求

• 室內設計或相關領域的文憑/學位。
• 至少3年室內設計相關工作經驗。
• 熟練SketchUp、3D Studio Max和AutoCAD等室內設計軟體。
• 具備較強的空間規劃與設計概念化能力。
• 能夠繪製詳細的技術圖和製定技術規格。
• 國語和英語書面及口頭溝通能力優秀。
• 了解當地建築規範和法規。
• 能夠獨立工作，也能作為團隊成員協作。
• 較強的解決問題能力及注重細節。

責任

• 協助資深設計師根據客戶需求和專案要求制定設計理念和解決方案。
• 使用 AutoCAD 準備詳細的圖面、方案和規範，確保準確性並符合行業標準。
• 使用 SketchUp 和 3D Studio Max 建立 3D 模型和渲染圖，以視覺化設計概念並展示給客戶。
• 進行現場考察和調查，收集有關現有情況的信息，以確保項目準確執行。
• 與承包商、供應商和其他利害關係人合作，確保專案及時順利完成。
• 考慮美觀、功能和預算限制，選擇並指定家具、固定裝置、設備和材料。
• 協助進行空間規劃和佈局設計，以優化功能並創造美觀的環境。
• 用普通話與客戶、承包商和團隊成員進行有效溝通，以確保清晰的理解和專案目標的一致性。

好處

• 年假
• 僱員公積金
• 病假
• 社險公司
• 團隊建立
• 靠近輕軌站

Responsibilities:

• Set and monitor sales targets given.
• Identify potential customers and set approach strategies. Customers are given.
• Develop strong and long-term client relationships.
• Resolve issues and handle complaints quickly and effectively.
• Get feedback and suggest ways to increase customer engagement.

Requirements:

• Proven work experience as a Sales executive.
• Good with MS Office (particularly MS Excel).
• An ability to understand and analyze sales performance metrics.
• Outstanding communication and team management skills.
• Excellent analytical and negotiation skills.
• With a problem-solving attitude.
• Own transport to do sales.

Perks & Benefits

• Commission and high bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• No need to find customers
• 5 days work

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

You're a product person with real experience in payments and fintech, but you haven't lost your curiosity or your hands-on instincts. You think in systems and ship in sprints. Here, you won't just be improving a product. You'll make it easy for banks, fintechs, and payment providers across the world to verify payment accounts, every time. If you're energised by turning complexity into something elegant and global, and you get restless without real impact - this is the environment for you.

This is a full-time position, either based in Kuala Lumpur or Singapore, reporting to Head of Product.

Core Responsibilities:

• Product design and pipeline management: Lead the design, development, and delivery of software modules that make payee verification seamless, compliant, and scalable.
• Feature and enhancement delivery: Collaborate with business development and engineering to ship enhancements to our API products that streamline processes, reduce friction, and create moments of genuine customer delight - from faster onboarding to more intelligent match results.
• Data analysis and mapping: Dig into performance data and international payment scheme intelligence to surface insights that drive product decisions - identifying where we can reduce failed payments, strengthen fraud prevention, and unlock new market opportunities.
• Enablement: Champion the product inside and out - equipping sales and client-facing teams with the tools and narratives to win, and working closely with clients to ensure successful onboarding, strong adoption, and the kind of ongoing relationship that turns customers into advocates.
• Cross-functional alignment: Be the connective tissue across engineering, sales, operations, and communications - translating priorities, removing blockers, and making sure every team is moving in the same direction to bring the product to its full strength to our global market.

• 3 - 5 years of product management experience in cross-border payments, preferably in financial services or fintech
• Strong command of running product development processes and methodologies like Agile, Scrum, with a track record of taking products from concept to delivery
• Hands-on experience with customer-driven product development practices
• Exceptional analytical skills - able to structure databases, generate insights, guide decisions, and communication findings through storytelling and visualization
• Familiarity with API integrations, software solutions, and translating product features into logical rules, with basic code literacy
• A logical, algorithmically-minded approach to problem-solving - comfortable engaging with data, models, and machine learning concepts at a level that enables meaningful conversations with the engineering team
• Proficiency with tools like Jira, Confluence, Postman, CRM, CMS, Tableau
• Strong interpersonal skills and a collaborative, results-oriented approach - equally effective with tech teams, business stakeholders and external clients
• Versatile, creative, and intellectually curious - you pick up new skills and tools in service of the problem, not the other way around
• Must have authorization to work; visa sponsorship is not available

The Product Owner / Project Delivery Manager is the bridge between strategic vision and technical execution. You are responsible for leading the delivery of a high-performance trading platform, ensuring that every sprint delivers tangible value to our global CFD and spread betting traders. Working closely with Product Managers and Engineering leads, you take ownership of the technical roadmap, translating complex business problems into elegant, scalable solutions. You are the heartbeat of the development squad, driving Agile excellence and ensuring our product is built for the long term.

Our commitments to each other

We have each other’s backs
There when we need each other the most.

We challenge each other       
Be more creative, more curious, more bold

We thrive together
Taking our work to the next level

We form strong bonds
Through team building and social events

We don’t judge
Instead, we teach and are open to learning

We step up
Taking ownership and supporting each other to do the same

Key responsibilities:

• Leading the delivery of the trading platform roadmap, enhancing the experience for global CFD and spread betting traders.
• Translating complex business requirements into clear product specifications, user stories, and acceptance criteria.
• Collaborating with engineering and architecture teams to understand the technology stack, influence architectural decisions, and ensure scalability.
• Managing the technical product backlog, prioritising tasks, guiding estimation, identifying dependencies, and addressing technical debt.
• Leading Agile ceremonies and fostering a collaborative culture within development teams and across the wider business community and strategy.
• Overseeing release management with QA, SRE, and engineering teams to ensure smooth and predictable deployments.

• Acting as the primary point of contact for development squads and communicating effectively with stakeholders on roadmap delivery and technical concepts.
  

Key Skills:

• 3+ years of experience in a technical product role, ideally within Fintech, Trading, or high-transactional environments.
• Strong understanding of modern software architecture (APIs, Microservices, Cloud infrastructure)
• Deep experience running Scrum or Kanban methodologies in a fast-paced, multi-squad environment.
• Strong ability to write clear, concise user stories and technical documentation that minimizes development rework.
• Logical, data-driven mindset with the ability to unblock technical teams by making rapid, informed trade-offs.
• Ability to manage expectations, negotiate and compromise with stakeholders to protect the squad's focus and delivery quality.

Performance Measures

• Sprint Velocity & Predictability: The squad consistently meets its sprint commitments with minimal spillover or unplanned work.
• Time to Market: Time between a requirement being finalized and the feature being deployed to production.
• Technical Health: Maintaining a healthy balance of the backlog, evidenced by the regular reduction of technical debt and a low "bug-to-feature" ratio in production.
• Requirement Quality: Measured by a low volume of "blocked" tickets or developer clarification requests during active sprints.
• Cross-Squad Alignment: Successful management of dependencies with other verticals, ensuring no other squad is stalled waiting for your team’s delivery.

Analog and Mixed Signal Business Unit (AMS) is looking for a Snr Staff Product Engineer to join our team to drive the product development of state-of-the-art products. This is a unique and exciting opportunity to work with a cross-functional team to bring a product to volume production starting from product conception to production release. The job scope includes but is not limited to, development of the test plan to ensure datasheet specifications are met. Own the qualification plan and the execution to comply with various JEDEC/AEC quality standards. Own product quality assessment through reliability tests. Collaborate with multi-functional teams such as Design, Test, Applications and Failure Analysis teams during first silicon debug and to root cause field failures. Creation and maintenance of product BOM. Monitor production data to address yield and quality deficiencies using statistical analysis.

Key Responsibilities:

• Full PE product lifecycle ownership from concept to end of life with a focus on ensuring the delivery of the highest quality products to our end customers

• Provide support for DfT, Product releases and Qualifications in Penang

• Compliance to Jedec and AEC standards

• Datasheet and automotive compliance reports

• Real time customer support for design, product and quality related issues

• Temperature/Voltage/Process characterization and production limit setting

• Product new product introduction and yield ownership

• Product BOM release and maintenance

• Excursion management for both suppliers and customers

• Use commercially available yield tools for yield improvement and monitoring, generate weekly reports and review with PE teams

• KPI achievement in product related deliverables including NPI execution and velocity, product cost (Gross margin improvements), product quality performance and failure analysis cycle times

• PAT, SYL, SBL, SPC limit and disposition optimizations to protect quality without excessive waste

We are seeking a highly skilled and experienced Principal Engineer, Product Development Engineering to join our team in Central Seberang Perai, Malaysia. In this pivotal role, you will work in driving innovation for our product development processes,engineering and design.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Spearhead the development and implementation of advanced engineering strategies to enhance product performance and efficiency
• Analyze and interpret data to drive informed decision-making in product development processes
• Collaborate with stakeholders to define product requirements and ensure alignment with business objectives
• Mentor and guide junior engineers, fostering a culture of innovation and continuous improvement
• Develop and maintain technical documentation, including design specifications and engineering standards
• Evaluate and implement new technologies and methodologies to improve product development processes
• Ensure compliance with industry standards and regulations throughout the product development lifecycle
• Participate in technical reviews and provide expert guidance on module engineering challenges
• Drive cost reduction initiatives while maintaining product quality and performance

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.

We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes.

What you’ll need to bring to the party 

• Successful candidates will play a major part in SDLC and provide support to internal system users.
• Be a highly respected member of the team capable of supporting complex technical issues.
• Be a key driver in our team by actively collaborating with the team, supporting the development of, and executing the strategy to mature support.
• A focus will also be placed on driving system improvement and operational efficiencies.

What you’ll be doing  

• Involve in R&D, design, implementation, integration, testing and deployment of software application
• Conducts, leads and coordination a specific application module development activity
• Conducts technical analysis and design of application module & database
• Provides technical expertise and guidance to developers
• Ensure module developed meets the architecture and standard set forth, including conducting code reviews, unit testing and integration testing
• Continuous process improvement

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible on execution and analysis of NAND memory reliability qual and perform Failure Analysis.
• Designing and developing reliability sequences for given technology node in addition to performing actual reliability test execution followed by Failure Analysis to root cause the issues reported.
• Some of the other areas that this position will include will be: R&D support, DPPM improvement, test documentation, comprehension of design manuals and data sheets, using various bench equipment (oscilloscopes, logic analyzers, multimeter), and interacting with other engineering groups.

Get to Know the Team

The Data Platform team at Grab is a collective of software engineers, product managers, product designers, software engineers, and technical program managers, part of the larger Tech Infrastructure organization and focused on enhancing the productivity, development velocity, and efficiency for fellow internal Grabbers, serving millions of users daily. These platforms encompass Experimentation, Data Discovery and Catalog layers, Metrics Engine, Customer Data Platform, Streaming Platforms, and Machine Learning Platform. Our mission is to build and maintain a suite of tools and platforms that enable Grabbers to work smarter, faster, and more collaboratively.

Get to Know the Role

We're looking for a Lead Product Manager to join our Technical Infrastructure team, specifically focusing on Data Platform. In this role, you'll collaborate with engineering, data science, analytics, and product teams to pinpoint areas for improvement and develop impactful solutions. The Data Platform team empowers the underlying platform and infrastructure that supports all data applications in Grab, including data ingestion, data storage, data discovery, data query, data quality, and data activation. You'll work with cross-functional leaders across the company to drive organization-wide changes.

You will report to the Head of Product, Data Tech and AI, and base onsite at our Petaling Jaya office.

The Critical Tasks You Will Perform

• Define and execute the product strategy for the Data Platform.
• Collaborate with cross-functional teams to identify opportunities for improvement and develop tailored solutions.
• Gather requirements, conduct user research, and prioritise the product backlog ensuring the team focuses on high-impact projects.
• Establish strong relationships with internal stakeholders and deeply understand their needs and challenges.
• Drive the adoption and onboarding of internal tools and Data Platform, ensuring user engagement and success.
• Oversee product launches and go-to-market activities for internal tools and data platforms.
• Communicate with both technical and non-technical stakeholders, ensuring the team's work is well-understood and well-supported.

We're looking for an experienced and visionary Principal Engineer, Product Development Engineering to join our dynamic team. In this pivotal role, you will drive the development and optimization of innovative products from conception through qualification, ensuring exceptional quality and reliability. You will lead cross-functional teams, mentor engineering talent, and champion technical excellence while collaborating closely with design, manufacturing, and quality teams to deliver products that exceed customer expectations. This is an opportunity to make a significant impact on product strategy and engineering excellence within a forward-thinking organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and drive product development initiatives from pre-silicon design through first silicon and full qualification, ensuring alignment with technology and product roadmaps.
• Develop and implement comprehensive test strategies, test flows, and screening methodologies that optimize product quality and reliability metrics for wafer testing. 
• Conduct in-depth electrical and functional failure analysis during new product development and qualification phases, identifying root causes and defining corrective action plans.
• Collaborate with cross-functional stakeholders including design engineers, device engineers, manufacturing partners, and quality teams to resolve complex technical challenges.
• Define and refine product specifications, test algorithms, and stress screening methods based on rigorous data analysis and industry best practices.
• Monitor product quality metrics and reliability performance across product lines, driving continuous improvement initiatives and process optimization.
• Partner with system and firmware teams to develop robust error handling algorithms and enhance overall product resilience.
• Mentor and support junior engineers, fostering a culture of technical excellence, innovation, and collaborative problem-solving.
• Communicate technical findings, recommendations, and strategic insights to senior leadership and cross-functional partners with clarity and precision.
• Manage project timelines, deliverables, and resource allocation to ensure efficient execution and on-time product launches.
• Develop and maintain technical documentation, product specifications, and engineering standards that support organizational goals.
• Champion innovation and process improvement initiatives that enhance product performance and manufacturing efficiency.

Get to Know the Team

Grab Mobility is on a mission to provide convenient, reliable and delightful transportation for everyone in Southeast Asia every day. Transport in SEA has evolved from going to your destination in any possible ride to finding a ride that meets your needs at any given point. You will solve complex problem spaces at Grab and some of the largest scale design challenges in the industry, positively shaping the lives of millions.

Get to Know the Role

As part of Grab's Transport Mobility Design team, you will lead Product Design outcomes, craft, and quality within a cross-functional Problem Space Team while influencing adjacent teams across the mobility ecosystem. You'll play a key role in shaping how millions of people move through Southeast Asia, designing seamless, reliable, and intelligent transport experiences.

Working closely with product managers, engineers, data scientists, and business stakeholders, you'll explore deep user needs and translate them into impactful solutions. You'll also leverage AI and emerging technologies to create smarter, more personalised mobility experiences from discovery to booking to the ride itself.

In addition, you will contribute to and help evolve Grab's design systemensuring consistency, scalability, and high-quality user experiences across our mobility products.

If you are deeply user-centric, systems-minded, and thrive in collaborative environments, you'll feel right at home here. We're looking for designers who are excited by complex challenges and the opportunity to shape the future of mobility at scale.

You will report to the Senior Design Manager. This role is fully onsite.

The Critical Tasks You Will Perform

• Own end-to-end Product Design outcomes, ensuring high-quality craft, usability, and consistency across the transport experience
• Collaborate closely with cross-functional partners to define problems, shape solutions, and deliver impactful features
• Apply user research, data, and AI-powered insights to inform design decisions and uncover new opportunities
• Design intuitive, scalable solutions across rider and driver touchpoints within the mobility ecosystem
• Contribute to and evolve the design system, improving consistency, efficiency, and scalability across products
• Influence design strategy and elevate design standards across teams
• Continuously iterate on solutions based on user feedback, experimentation, and performance metrics

WHAT YOU’LL DO:

• Own end-to-end product strategy for insurance offerings across personal lines (Travel, PA, Extended Warranty etc.) and commercial (All Risk, Cyber, setting vision, priorities, and long-term roadmap to ensure relevance, scalability, and business impact.
• Drive strategic product innovation in partnership with Partnership Managers and key stakeholders, shaping digital and embedded insurance solutions that meet partner needs while maintaining compliance and market competitiveness.
• Lead product profitability and pricing strategy, collaborating with insurers to optimize pricing frameworks, balance loss ratios, and manage underwriting appetite to achieve sustainable growth.
• Act as the senior liaison and decision-maker between insurers, internal teams, and partners, driving alignment on product design, terms, and continuous enhancements.
• Provide leadership across cross-functional teams, ensuring coordinated execution, operational efficiency, and alignment with organizational objectives.
• Influence and shape organizational product strategy, contributing to business planning, market positioning, and innovation initiatives.

WHAT WE EXPECT OF YOU:

• Well-versed in the insurance industry, with extensive exposure to both Commercial and Personal Lines.
• Proven track record in insurance product management or broking, with experience driving profitable, scalable products.
• Strong strategic, analytical, and commercial skills, able to turn insights into actionable product decisions.
• Excellent communication, negotiation, and stakeholder management skills, capable of aligning internal teams and external partners on product strategy.
• Results-driven mindset, with experience leading cross-functional teams to deliver complex projects on time and at scale.
• Bachelor’s degree in Business, Finance, Actuarial Science, or related field; advanced degree preferred.
• 10+ years of relevant experience in insurance, fintech, or related sectors, with exposure to digital and embedded insurance solutions.

• Participate on IoT-enabled automation and integration projects for smart factory and industry 4.0 implementation.
• Learn on fundamentals of semiconductor processes and their application in real-world.
• Apply data analysis techniques to identify trends, optimize processes and improvements.
• Create reports and visualizations using software tools like Excel, JMP and Galaxy Examinator.
• Collaborate closely with engineers, gaining an understanding of entire workflow from design to execution.

• Gain practical exposure to semiconductor product and test engineering operations.
• Develop the ability to analyze production data to identify yield issues or abnormal test trends.
• Understand the workflow between product engineering, test engineering, and manufacturing teams.
• Participate in troubleshooting and improvement activities related to test programs and production performance.
• Build foundational technical knowledge relevant to careers in semiconductor manufacturing and test engineering.

This role interfaces with cross functional teams on all phases of product life cycle. This role is responsible for driving yield enhancement, reducing test costs and ensuring the overall quality and manufacturability of the devices.  

Key Responsibilities

• Review and provide disposition on low-yield production lots, and drive root-cause analysis and corrective actions.
• Work closely with test engineering, assembly, quality, internal factory and OSAT to resolve issues efficiently and ensure smooth production flow
• Execute day to day sustaining activities (Overall lot rejection rate improvement, EQA hold rate reduction, SYL/ SBL sustaining, etc.) to ensure delivery fulfillment.
• Qualification and validation of new products, tester platform migration and various engineering activities. 
• Gross Margin Improvement Initiatives (Yield improvement, etc.).
• System integration.

• Assist to coach and train sales assistant in products knowledge and customer service standards

• Assist in achieving monthly sales target of the shop

• Assist in monitoring stock delivering & processing

• Assists in stock replenishment activities

• Assists in stock-take (routine, ad-hoc and/ or annual)

• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same

• To assist in product display arrangement and visual merchandising

• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations

• To assist in maintenance and cleaning of shop premises

• To assist in stock take (routine, ad-hoc & annual) as and when required

• Update to Shop Manager on staff performance

• Update to Shop Manager if any Customer feedbacks

• Implement/execute sales & promotion plans as and when required

• Any other legal assignments requested by management from time to time

Test Planning & Execution

• Support the preparation of test plans and checklists, including developing comprehensive test scenarios to validate new features.
• Execute testing and validation activities for firmware changes and new feature implementations under the guidance of senior engineers.
• Analyze test results, verify the effectiveness of code changes, and document findings clearly.
• Support hardware teams by providing clarity on test algorithms, feature behavior, and validation expectations.

Debugging & Issue Resolution

• Perform failure analysis (FA) and debugging for code-related and test setup issues.
• Identify root causes and propose potential solutions or corrective actions.

Test Environment

• Assist in the development, enhancement, and maintenance of automated test scripts using relevant programming languages (e.g., Python, C/C++).
• Contribute to continuous improvement initiatives for testing methodologies, workflows, and tools.

• Assist in setting up, configuring, and maintaining test environments, instruments, and related equipment.

Collaboration & Communication

• Participate in team meetings, design discussions, and sprint activities as required.
• Provide timely progress updates on assigned tasks and highlight risks or challenges proactively.

This position is part of our Early Career program at WD. Our Early Career program is designed to support individuals beginning their professional career by providing the foundational training through a structured onboarding, mentorship, and development curriculum.

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

• Proficient in English and Chinese, due to having Chinese clients to communicate with.
  

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.
  
  

Job Overview

• To support set-up and release activities of tester system for final testing.
• To reduce tester down time and tester down frequency
• To Support product engineer for testing data analysis, evaluation, and lot release.
• To support Tester related and product related improvement projects
• Support matters from the supervisor

Job Description

• Tester set up, release, maintenance, troubleshooting.
• Production first contact window for tester hardware issue.
• MSA operation and report generation, release tester in time.
• Engineering activities support, DOE running, test program verification.
• Support Product engineer for testing data analysis, evaluation, and lot release.
• Actively leading CIP projects for tester related.
• Blocked parts handling, storing and release in production line.
• Support failure analysis activities as per OCAP or as directed by supervisor.
• Trouble shooting on PCB level, including Oscilloscope and soldering
• Execute any other related duties assigned by immediate supervisor from time to time

This role interfaces with cross functional teams on all phases of product life cycle. This role is responsible for driving yield enhancement, reducing test costs and ensuring the overall quality and manufacturability of the devices.  

Key Responsibilities

• Review and provide disposition on low-yield production lots, and drive root-cause analysis and corrective actions.
• Work closely with test engineering, assembly, quality, internal factory and OSAT to resolve issues efficiently and ensure smooth production flow.
• Execute day to day sustaining activities (Overall lot rejection rate improvement, EQA hold rate reduction, SYL/ SBL sustaining, etc.) to ensure delivery fulfillment.
• Qualification and validation of new products, tester platform migration and various engineering activities. 
• Gross Margin Improvement Initiatives (Yield improvement, etc.)
• System integration.