Role Summary:
This role sits within the Client Experience department, focusing on understanding Customer Service workflows and operations, and translating them into scalable, system-driven solutions. The Product Operations executive will act as a key bridge between Customer Service and product teams, driving process optimization, automation, and continuous product improvements to enhance operational efficiency and customer experience.

Job Responsibilities:

1. Business Process Mapping & Optimization
• Gain a deep understanding of Customer Service workflows and operations within the Client Experience department
• Map out existing manual processes, identifying inefficiencies and risk points
• Design standardized and scalable business processes and SOPs
• Define key functional logic, data fields, process nodes, and exception-handling mechanisms
2. Product Requirement Development
• Act as a bridge between Client Experience (Customer Service) and product teams to translate operational needs into product improvements
• Clearly articulate Customer Service workflows and requirements to product teams, ensuring accurate implementation
• Based on business pain points, produce clear and comprehensive Product Requirement Documents (PRDs)
• Transform manual processes into system-driven and automated solutions (e.g., rule engines, approval workflows, configurable tools)
3. Cross-functional Collaboration & Execution
• Work closely with product managers and technical teams to drive requirement reviews, development, and deployment
• Liaise with relevant product departments to improve system capabilities supporting Customer Service operations
• Track project progress, coordinate resources, and ensure timely delivery
• Participate in UAT testing to ensure features meet business needs and enhance operational efficiency
• Establish key performance indicators (KPIs), continuously track post-launch performance, and analyze data (efficiency gains, manpower savings, error rates, etc.)

Job Requirements:

1. Experience Requirements
• Bachelor’s degree or above; preference for majors in Finance, Economics, Information Management, or related fields
• At least 3 years of experience in product operations, business operations, Customer Service operations, or related roles
• Experience in fintech, trading platforms, payments, brokerage, or forex industries is preferred
2. Core Competencies
• Strong process mapping skills: ability to structure and standardize complex Customer Service workflows
• Product mindset: ability to translate operational/business problems into product requirements
• Strong communication and stakeholder management skills: able to effectively collaborate with Customer Service, product, and technical teams
• Project execution skills: experience in driving projects end-to-end from requirements to launch
• Data analysis skills: able to evaluate optimization outcomes through data
3. Technical/Professional Skills (Preferred)
• Experience in process automation, rule engines, or risk control systems
• Familiarity with PRD writing, Axure/Figma, or workflow diagram tools
• Basic SQL or data analysis skills are a plus
4. Personal Attributes
• Results-oriented with strong execution ability
• Logical, detail-oriented, and meticulous

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!

Learn more about Teleport here:

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to:

• Manage and resolve support tickets across multiple products in a 24/7 rotating schedule.
• 1-3 years of experience in relavant domain.
• Efficiently prioritize and multitask, balancing ticket resolution with side projects.
• Troubleshoot issues, provide solutions, and escalate cases when necessary.
• Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions.
• Utilize Google Sheets, Excel, and other Google productivity tools for reporting and data management.

Sustaining Staff Product Engineers ensures product continuity after mass production by manage products lifecycle, resolving production/ customer issues, and improving COGS.  We are seeking a Product Engineer to join our team with a primary focus on sustaining engineering activities. This role is critical in ensuring the long-term quality, reliability, and manufacturability of our power IC products. The ideal candidate will collaborate with cross-functional teams—including design, test, manufacturing, and quality—to support mature products in high-volume production, drive yield improvement, resolve customer issues, and extend product lifecycle.

Key Responsibilities

• Sustain multiple products lifecycle, production and compliance. Oversees high volume PCP Products mass production manufacturing across all internal factory and subcons
• Sustaining Product COGS improvement and process optimization such as Yield/Volume/Test Time/failure improvements. Improve Test process and prevent potential quality excursions.
• Manage and mitigate risk in PCRB (Process Change Review Board) to keep delivery by supporting product qualifications, second-source/material changes, and process migrations/improvements.
• Disposition of abnormal lots, low yielding lots or production issues
• Cross function interface with Operation, QA, Reliability, Factory and OSAT
• Monitor and resolve manufacturing and test issues, working closely with fab, assembly, and test sites.
• Analyze product performance, failure modes, and reliability to support customer returns (RMA/FA).  

Sr Product Engineers ensures product continuity after mass production by manage products lifecycle, resolving production/ customer issues, and improving COGS.  We are seeking a Product Engineer to join our team with a primary focus on sustaining engineering activities. This role is critical in ensuring the long-term quality, reliability, and manufacturability of our power IC products. The ideal candidate will collaborate with cross-functional teams—including design, test, manufacturing, and quality—to support mature products in high-volume production, drive yield improvement, resolve customer issues, and extend product lifecycle.

Key Responsibilities

• Sustain multiple products lifecycle, production and compliance. Oversees high volume PCP Products mass production manufacturing across all internal factory and subcons
• Sustaining Product COGS improvement and process optimization such as Yield/Volume/Test Time/failure improvements. Improve Test process and prevent potential quality excursions.
• Manage and mitigate risk in PCRB (Process Change Review Board) to keep delivery by supporting product qualifications, second-source/material changes, and process migrations/improvements.
• Disposition of abnormal lots, low yielding lots or production issues
• Cross function interface with Operation, QA, Reliability, Factory and OSAT
• Monitor and resolve manufacturing and test issues, working closely with fab, assembly, and test sites.
• Analyze product performance, failure modes, and reliability to support customer returns (RMA/FA). 

Analog and Mixed Signal Business Unit (AMS) is looking for a Staff Product Engineer to join our team to drive the product development of state-of-the-art products. This is a unique and exciting opportunity to work with a cross-functional team to bring a product to volume production starting from product conception to production release. The job scope includes but is not limited to, development of the test plan to ensure datasheet specifications are met. Own the qualification plan and the execution to comply with various JEDEC/AEC quality standards. Own product quality assessment through reliability tests. Collaborate with multi-functional teams such as Design, Test, Applications and Failure Analysis teams during first silicon debug and to root cause field failures. Creation and maintenance of product BOM. Monitor production data to address yield and quality deficiencies using statistical analysis.

Key Responsibilities

• Full PE product lifecycle ownership from concept to end of life with a focus on ensuring the delivery of the highest quality products to our end customers
• Provide support for DfT, Product releases and Qualifications in Penang
• Compliance to Jedec and AEC standards
• Datasheet and automotive compliance reports
• Real time customer support for design, product and quality related issues
• Temperature/Voltage/Process characterization and production limit setting
• Product new product introduction and yield ownership
• Product BOM release and maintenance
• Excursion management for both suppliers and customers
• Use commercially available yield tools for yield improvement and monitoring, generate weekly reports and review with PE teams
• KPI achievement in product related deliverables including NPI execution and velocity, product cost (Gross margin improvements), product quality performance and failure analysis cycle times
• PAT, SYL, SBL, SPC limit and disposition optimizations to protect quality without excessive waste

Staff Product Engineers Logistic will be a critical part of our sustaining team, ensures product continuity after mass production.  We are seeking a Product Engineer who has strong back ground in Product Engineering. This role is crucial to ensure execution of sustaining projects and also proactively monitor production supply chain.  The ideal candidate will collaborate with cross-functional teams—including design, test, manufacturing, and quality—to support mature products in high-volume production, drive yield improvement, and extend product lifecycle.

Key Responsibilities

•  Manage and maintain BOM system.  This will be a crucial on-going task to ensure production system operates flawlessly.  Candidate will be trained to generate and mainitain BOM of all PCP products in new Renesas system.
• Sustain multiple products lifecycles, production and compliance. Oversees high volume PCP Products mass production manufacturing across all internal factory and subcons
• Generating and monitor engineering build requests to support qualification/validation builds and customer samples.
• Generate weekly yield/variance monitor report and recommend actions.
• Generate and monitor SBL/SYL updates
• Monitor and resolve manufacturing and test issues, working closely with fab, assembly, and test sites.
• Work with several data base system to generate useful reports to help drive sustaining team productivity. 

This position is expected to provide Test Operations and Engineering support for products post manufacturing release and deliver operational excellence through cost reductions, OEE, yield and cycle time improvements to achieve our test KPI goals with our Test Manufacturing Sites (Internal and Outsourcing Suppliers) in Malaysia, Thailand, Singapore and across Asia (Taiwan, China, Korea). This position reports into Operations Engineering Department (OED).

Key Responsibilities

• Responsible for Test Operations interface to Renesas Product Groups and other functional teams (Supply Chain, Quality, Packaging, Foundry, PMO) across US, Japan, India, Malaysia, and China on all phases of product lifecycle
• Execute daily test operations activities with internal factories and test OSATs to ensure customer delivery fulfillment (i.e. Lot tracking and dispositions, Test Program releases, Hardware Troubleshooting/Repairs, Equipment up-time, Tester Utilization OEE tracking, Continuous Improvement Process, etc)
• Coordinate Probe/Final Test transfer from New Product Introduction to High Volume Manufacturing from Renesas Product Group groups
• Execute new test capacity expansions (tester/ handler/ hardware) to ensure sufficient capacity and meet production demand
• Deployment of new tester/handler technology and test solutions to test manufacturing sites from test development
• Implement best known practices and process within test manufacturing sites
• Drive Gross Margins (OEE, Yield, Retest) improvement initiatives 

• Prepare employment letters, register new hires for medical insurance, and update internal HR systems. Maintain accurate employee records and personal files (P-files).
• Support background checks and visa applications for new hires.
• Handle HR-related billing and reporting across Asia countries.
• Manage HR operations across Asia region (including probation tracking, contract renewals, job changes, terminations and more)
• Work closely with the business leaders as a strategic partner on HR matters.
• First point of contact for employees & managers to provide support for individual needs on HR processes.
• Prepare monthly payroll instruction file with supporting documents as per local legislations.
• Take initiatives to improve overall effectiveness of HR processes.

We’re looking for a motivated and dynamic Sales Executive - Outdoor Account Management to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

EPOS is looking for a Hardware Product Lifecycle Manager to lead the end-to-end lifecycle of our hardware solutions, from product ideation and development through launch, optimisation, and eventual retirement. This role is critical in ensuring our POS/payment hardware ecosystem remains competitive, reliable, and scalable across Southeast Asia markets.

You will work closely with Product, Engineering, Supply Chain, Operations, Sales, and external vendors to deliver high-quality hardware products that meet merchant needs and business goals.

Key Responsibilities

Product Strategy & Roadmap

• Own the lifecycle strategy for EPOS hardware products, including terminals, peripherals, and merchant devices.
• Define product roadmap based on market trends, merchant feedback, business priorities, and competitor analysis.
• Build business cases for new hardware opportunities, upgrades, or cost optimisation initiatives.

Product Development & Delivery

• Translate business and merchant needs into clear product requirements and technical specifications.
• Partner with Engineering, Design, and QA teams to manage prototype development, testing, and validation.
• Drive New Product Introduction (NPI) process from concept to commercial launch.

Manufacturing & Supply Chain Management

• Work closely with OEM/ODM partners, manufacturers, and suppliers to ensure timely production and quality delivery.
• Manage component sourcing, cost control, inventory planning, and supply continuity.
• Identify and mitigate risks such as shortages, delays, quality issues, or supplier dependency.

Product Launch & Commercialisation

• Lead hardware product launches across key markets, ensuring operational readiness and go-to-market alignment.
• Support Sales and Operations teams with product training, positioning, pricing inputs, and deployment readiness.
• Monitor launch performance and merchant adoption metrics.

Lifecycle Optimisation & Portfolio Management

• Track product performance across cost, reliability, usage, merchant satisfaction, and profitability.
• Drive continuous improvement initiatives for hardware quality, usability, and supportability.
• Plan product refresh cycles, end-of-life transitions, and replacement strategies

• Bachelor’s degree in Engineering, Product Management, Supply Chain, or related field.
• 6+ years of experience in hardware product management, product lifecycle management, or hardware operations.
• Experience with POS devices, payment terminals, IoT devices, retail hardware, or consumer electronics is highly preferred.
• Strong knowledge of manufacturing processes, sourcing, vendor management, and supply chain operations.
• Proven ability to manage cross-functional projects with multiple stakeholders.
• Strong commercial mindset with ability to balance user needs, quality, speed, and cost.
• Excellent communication skills in English; Mandarin is a plus for regional supplier coordination.

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

1. Product Lead overseeing Media programs from qualification through mass production and end-of-life. Primary interface between internal cross-functional teams and external customers to deliver on-time product launches and production ramp readiness.
2. Leads new and iteration program qualifications, ensuring critical product parameters, specifications, and documentation are fully defined to support smooth qualification builds and volume ramps. Applies data-driven KPIV/KPOV analysis to improve process control, yield, and product margin.
3. Manages programs, including engineering sample logistics, shipment execution, head/media pairing, and supply planning to achieve optimal HDD yield. Drives continuous improvement initiatives with internal stakeholders and external partners (HDD) to ensure sustained product quality, margin, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Product Engineering or Program Management
• Lead internal team for NPI and Sustaining Products qualification and continuous improvement activities to meet product requirements.
• Involve heavily in collaboration with other functions and departments to achieve goals.
• Data analysis skills for processes and products correlation.  

Key Responsibilities

• Act as Plant Product Owner for assigned product families from manufacturing stage through end-of-life (EOL).
• Serve as the main interface between Plant and Development for all product-related HW/SW issues.
• Drive First Pass Yield (FPY) performance and implement continuous improvement actions to meet targets.
• Lead root cause analysis and problem-solving activities for production and quality issues (e.g., FOR, field returns, 0km defects).
• Take ownership as Task Force Leader for critical product or process issues, coordinating cross-functional resources.
• Support failure analysis (FA) activities and collaborate with teams to define effective diagnostic tools.
• Transfer product know-how from development to plant during industrialization and ensure smooth product ramp-up.
• Participate in new product development (NPD) phases to incorporate plant lessons learned and prevent recurring issues.
• Provide technical risk assessments and decision justification for quality-related concerns.
• Lead and support cost improvement initiatives (e.g., RPP, IDC) to achieve plant and corporate targets.
• Develop and implement engineering and automation solutions to improve efficiency and reduce scrap.
• Ensure manufacturing readiness through line buy-off, release, and validation activities.
• Conduct technical training for production technicians and engineers.
• Collaborate with internal teams, contract manufacturers (CM), and stakeholders to achieve operational goals.
• Support data analysis and reporting (e.g., SQL queries, technical presentations) for management and customers.
• Provide support in sample builds, testing, and evaluation activities during early product phases.
• Perform additional duties as assigned by management.

About WorldFish  

WorldFish is an international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy and knowledge to enable equitable and inclusive impact for millions who depend on fish and other aquatic foods for their livelihoods and nutrition. Our work in countries advances progress on multiple 2030 Sustainable Development Goals through science and innovation, with a vision of healthy people, healthy planet and shared prosperity.   

About the Position 

WorldFish is seeking to engage an Intern (Facilities Management) who will support the Facilities team in day-to-day facilities operations, including preventive maintenance coordination, vendor supervision, and record keeping ensuring a safe, functional, and well-maintained workplace.

At the same time, this internship is designed to provide structured learning and practical exposure to facilities management practices, enabling the intern to develop technical, analytical, and coordination skills within a professional environment.

Key Responsibilities

• Assist in maintaining and updating the asset register, including tagging, classification, and documentation, while gaining understanding of asset lifecycle management.
• Support the collection and recording of utility consumption data (e.g., electricity, water) and assist in preparing basic monthly summaries to understand usage trends.
• Assist in logging, tracking, and closing work orders, gaining exposure to facilities workflows, response timelines, and service coordination.
• Support coordination of vendors and contractors, including scheduling, site access, and monitoring work progress, while learning basic contract and service management practices.
• Assist with minor maintenance tasks under supervision, focusing on understanding safety procedures, tools, and standard maintenance practices.
• Support workspace setup, furniture coordination, and updating layout records to understand space utilization and planning.
• Assist in routine safety checks and reporting, developing awareness of workplace safety standards and compliance requirements.

This job might be for you if you have the below skills and qualifications:  

• The candidate will either have obtained or currently be working towards obtaining a bachelor’s degree in Facilities Management, Building Services / Building Technology, Mechanical Engineering, Electrical Engineering, Civil Engineering, Property / Estate Management or other related disciplines.
• Candidates pursuing relevant coursework or certifications may also be considered.
• Basic understanding of Facilities Management, Building Services, or Engineering principles.
• Foundational knowledge in Electrical, Mechanical, or Building Maintenance concepts.
• Strong interest in operations, maintenance systems, and workplace safety practices.
• Ability to learn hands-on technical tasks under supervision.
• Effective communication and teamwork skills to coordinate with internal teams and vendors.
• Willingness to develop practical skills in a structured facilities environment.
• Good organizational and record-keeping skills with attention to detail.
• Basic proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for documentation and reporting.

1. Sales order processing and maintenance including debit note, credit note and credit returns without errors.
2. Monitor and regular follow up on outstanding open orders.
3. Down payment and shipping invoices creation (Excel/SAP)
4. Liaise with LOG/Warehouse/Purchasing to ensure on time delivery to customers.
5. Coordinate with LOG/Warehouse for delivery of customers’ orders.
6. Provide pro-active information to customers and sales regarding delivery status of customers’ orders, especially orders which are delayed from plant.
7. Update and upload invoice to selected customers’ web portal ie: TNB.
8. Upload returned signed delivery notes from customer into SAP.
9. Packing Lists preparation for project pending for deliveries
10. Update SOM tracking sheet with information of order confirmation from supplier, ETA DCMY and ETD customers.
11. Regular update of customer requested date in SAP sales order.
12. Ensure on time delivery to customer based on request date.
13. Additional tasks to support SOM department assigned by Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

We are seeking an experienced and driven Program Management Lead to join our team. In this role, you will be responsible for overseeing and coordinating program management efforts in the areas of creative asset management, creative program management, and product program management. You will work closely with cross-functional teams, including creative, marketing, product, and engineering, to ensure effective planning, execution, and delivery of programs, with a focus on driving efficiency, quality, and successful outcomes. 

Creative Asset Management: 

• Collaborate with creative teams to define asset management best practices, workflows, and tools, ensuring efficient asset creation, version control, and distribution. 
• Coordinate with stakeholders to gather requirements and establish processes for requesting, reviewing, and approving creative assets. 
• Implement and maintain a centralized digital asset management system, ensuring accurate metadata tagging, searchability, and accessibility for various teams. 
• Lead efforts to optimize creative asset usage, track asset performance, and identify opportunities for reuse and repurposing. 

Creative Program Management: 

• Lead and oversee creative programs from initiation to completion, ensuring adherence to project timelines, budgets, and quality standards. 
• Collaborate with creative teams to define project scopes, objectives, and deliverables, and create detailed project plans and schedules. 
• Coordinate cross-functional teams to align on creative program requirements, including stakeholders from marketing, design, content, and development. 
• Conduct regular program status meetings, provide updates, and address any risks or issues, ensuring effective communication and collaboration throughout the process. 
• Monitor program performance metrics, track progress against milestones, and implement strategies to drive continuous improvement. 

Product Program Management: 

• Manage product programs from conception to launch, working closely with product managers, engineers, and other stakeholders to define project requirements and deliverables. 
• Maintain program roadmaps, timelines, and EOL management plans, ensuring alignment with product strategies and business objectives. 
• Facilitate cross-functional collaboration, including requirements gathering, design reviews, and development sprints, to ensure timely delivery of high-quality products. 
• Monitor and report on program progress, identifying and mitigating risks and dependencies, and making recommendations to optimize program efficiency and effectiveness. 
• Foster a culture of innovation and continuous improvement within the product program management team, implementing best practices and lessons learned. 

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

You're a product person with real experience in payments and fintech, but you haven't lost your curiosity or your hands-on instincts. You think in systems and ship in sprints. Here, you won't just be improving a product. You'll make it easy for banks, fintechs, and payment providers across the world to verify payment accounts, every time. If you're energised by turning complexity into something elegant and global, and you get restless without real impact - this is the environment for you.

This is a full-time position, either based in Kuala Lumpur or Singapore, reporting to Head of Product.

Core Responsibilities:

• Product design and pipeline management: Lead the design, development, and delivery of software modules that make payee verification seamless, compliant, and scalable.
• Feature and enhancement delivery: Collaborate with business development and engineering to ship enhancements to our API products that streamline processes, reduce friction, and create moments of genuine customer delight - from faster onboarding to more intelligent match results.
• Data analysis and mapping: Dig into performance data and international payment scheme intelligence to surface insights that drive product decisions - identifying where we can reduce failed payments, strengthen fraud prevention, and unlock new market opportunities.
• Enablement: Champion the product inside and out - equipping sales and client-facing teams with the tools and narratives to win, and working closely with clients to ensure successful onboarding, strong adoption, and the kind of ongoing relationship that turns customers into advocates.
• Cross-functional alignment: Be the connective tissue across engineering, sales, operations, and communications - translating priorities, removing blockers, and making sure every team is moving in the same direction to bring the product to its full strength to our global market.

• 3 - 5 years of product management experience in cross-border payments, preferably in financial services or fintech
• Strong command of running product development processes and methodologies like Agile, Scrum, with a track record of taking products from concept to delivery
• Hands-on experience with customer-driven product development practices
• Exceptional analytical skills - able to structure databases, generate insights, guide decisions, and communication findings through storytelling and visualization
• Familiarity with API integrations, software solutions, and translating product features into logical rules, with basic code literacy
• A logical, algorithmically-minded approach to problem-solving - comfortable engaging with data, models, and machine learning concepts at a level that enables meaningful conversations with the engineering team
• Proficiency with tools like Jira, Confluence, Postman, CRM, CMS, Tableau
• Strong interpersonal skills and a collaborative, results-oriented approach - equally effective with tech teams, business stakeholders and external clients
• Versatile, creative, and intellectually curious - you pick up new skills and tools in service of the problem, not the other way around
• Must have authorization to work; visa sponsorship is not available

The Product Owner / Project Delivery Manager is the bridge between strategic vision and technical execution. You are responsible for leading the delivery of a high-performance trading platform, ensuring that every sprint delivers tangible value to our global CFD and spread betting traders. Working closely with Product Managers and Engineering leads, you take ownership of the technical roadmap, translating complex business problems into elegant, scalable solutions. You are the heartbeat of the development squad, driving Agile excellence and ensuring our product is built for the long term.

Our commitments to each other

We have each other’s backs
There when we need each other the most.

We challenge each other       
Be more creative, more curious, more bold

We thrive together
Taking our work to the next level

We form strong bonds
Through team building and social events

We don’t judge
Instead, we teach and are open to learning

We step up
Taking ownership and supporting each other to do the same

Key responsibilities:

• Leading the delivery of the trading platform roadmap, enhancing the experience for global CFD and spread betting traders.
• Translating complex business requirements into clear product specifications, user stories, and acceptance criteria.
• Collaborating with engineering and architecture teams to understand the technology stack, influence architectural decisions, and ensure scalability.
• Managing the technical product backlog, prioritising tasks, guiding estimation, identifying dependencies, and addressing technical debt.
• Leading Agile ceremonies and fostering a collaborative culture within development teams and across the wider business community and strategy.
• Overseeing release management with QA, SRE, and engineering teams to ensure smooth and predictable deployments.

• Acting as the primary point of contact for development squads and communicating effectively with stakeholders on roadmap delivery and technical concepts.
  

Key Skills:

• 3+ years of experience in a technical product role, ideally within Fintech, Trading, or high-transactional environments.
• Strong understanding of modern software architecture (APIs, Microservices, Cloud infrastructure)
• Deep experience running Scrum or Kanban methodologies in a fast-paced, multi-squad environment.
• Strong ability to write clear, concise user stories and technical documentation that minimizes development rework.
• Logical, data-driven mindset with the ability to unblock technical teams by making rapid, informed trade-offs.
• Ability to manage expectations, negotiate and compromise with stakeholders to protect the squad's focus and delivery quality.

Performance Measures

• Sprint Velocity & Predictability: The squad consistently meets its sprint commitments with minimal spillover or unplanned work.
• Time to Market: Time between a requirement being finalized and the feature being deployed to production.
• Technical Health: Maintaining a healthy balance of the backlog, evidenced by the regular reduction of technical debt and a low "bug-to-feature" ratio in production.
• Requirement Quality: Measured by a low volume of "blocked" tickets or developer clarification requests during active sprints.
• Cross-Squad Alignment: Successful management of dependencies with other verticals, ensuring no other squad is stalled waiting for your team’s delivery.

We’re looking for a motivated and dynamic Sales Executive - Outdoor Account Management to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Due to ongoing growth at Radius, we are looking for Interns to join our team at our office in Kuala Lumpur, Malaysia.

Here’s what you will be doing:

• Attend client presentations and participate in client discussions
• Participate and/or lead client discovery calls
• Collaborate with leadership to develop account campaigns
• Assist in the preparation of and attend business reviews with clients
• Attend weekly/monthly Account Management meetings
• Learn a variety of sales tools used for documentation, tracking, and reporting
• Research industry publications and prepare weekly summaries

We are looking for a Manager, Account Management Performance to be based in Bangsar South, KL. This role will be reporting to the Lead, Account Management Performance in the Commercial department. The department generally is responsible for

• Managing relationships with key partners
• Achieving key commercial KPI’s

Responsibilities include, but are not limited to:

• Project management: end to end ownership of all projects that involve the AM team
• Performance management: ensuring commercial OKR’s and AM team KPI’s are achieved, with the expectation of deep diving whenever possible to optimize performance
• Analytics: analyze data sets to diagnose issues, propose solutions, and improve overall commercial performance
• Presentations: capable of crafting decks that tell stories guided by data
• Oversee AM administration: Lead and manage administrative tasks related to the AM team, e,g, AM SOP development, target setting, & account rebalancing. 
• Strong collaborative skills to work cross-functionally with Account Managers and stakeholders to understand and enhance operational processes.
• Self-driven with the ability to take on and create new assignments. Willing and eager to learn and deliver the extra mile.
• Excellent communication skills with a proactive approach to problem-solving and continuous improvement.

Analog and Mixed Signal Business Unit (AMS) is looking for a Snr Staff Product Engineer to join our team to drive the product development of state-of-the-art products. This is a unique and exciting opportunity to work with a cross-functional team to bring a product to volume production starting from product conception to production release. The job scope includes but is not limited to, development of the test plan to ensure datasheet specifications are met. Own the qualification plan and the execution to comply with various JEDEC/AEC quality standards. Own product quality assessment through reliability tests. Collaborate with multi-functional teams such as Design, Test, Applications and Failure Analysis teams during first silicon debug and to root cause field failures. Creation and maintenance of product BOM. Monitor production data to address yield and quality deficiencies using statistical analysis.

Key Responsibilities:

• Full PE product lifecycle ownership from concept to end of life with a focus on ensuring the delivery of the highest quality products to our end customers

• Provide support for DfT, Product releases and Qualifications in Penang

• Compliance to Jedec and AEC standards

• Datasheet and automotive compliance reports

• Real time customer support for design, product and quality related issues

• Temperature/Voltage/Process characterization and production limit setting

• Product new product introduction and yield ownership

• Product BOM release and maintenance

• Excursion management for both suppliers and customers

• Use commercially available yield tools for yield improvement and monitoring, generate weekly reports and review with PE teams

• KPI achievement in product related deliverables including NPI execution and velocity, product cost (Gross margin improvements), product quality performance and failure analysis cycle times

• PAT, SYL, SBL, SPC limit and disposition optimizations to protect quality without excessive waste

We are seeking a highly skilled and experienced Principal Engineer, Product Development Engineering to join our team in Central Seberang Perai, Malaysia. In this pivotal role, you will work in driving innovation for our product development processes,engineering and design.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Spearhead the development and implementation of advanced engineering strategies to enhance product performance and efficiency
• Analyze and interpret data to drive informed decision-making in product development processes
• Collaborate with stakeholders to define product requirements and ensure alignment with business objectives
• Mentor and guide junior engineers, fostering a culture of innovation and continuous improvement
• Develop and maintain technical documentation, including design specifications and engineering standards
• Evaluate and implement new technologies and methodologies to improve product development processes
• Ensure compliance with industry standards and regulations throughout the product development lifecycle
• Participate in technical reviews and provide expert guidance on module engineering challenges
• Drive cost reduction initiatives while maintaining product quality and performance

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.

We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes.

What you’ll need to bring to the party 

• Successful candidates will play a major part in SDLC and provide support to internal system users.
• Be a highly respected member of the team capable of supporting complex technical issues.
• Be a key driver in our team by actively collaborating with the team, supporting the development of, and executing the strategy to mature support.
• A focus will also be placed on driving system improvement and operational efficiencies.

What you’ll be doing  

• Involve in R&D, design, implementation, integration, testing and deployment of software application
• Conducts, leads and coordination a specific application module development activity
• Conducts technical analysis and design of application module & database
• Provides technical expertise and guidance to developers
• Ensure module developed meets the architecture and standard set forth, including conducting code reviews, unit testing and integration testing
• Continuous process improvement