ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Maintain, improve, and develop QA/QC program as defined in the Company’s Quality Policy standard and control plan.
• Developing and implementing quality control systems, policies, procedures, specifications, forms, checklists, reports, etc., for services, incoming material, and factory assembly, testing and shipping.
• Lead on Quality incident 8D. Investigate quality problems by reviewing quality trends, tracking the root cause(s) of the problem(s), coordinating corrective actions, and implanting appropriate adjustments. Resolve inquires to satisfaction in a professional, timely manner, responding verbally and/or in writing.
• Implement preventive actions to reduce and/or prevent quality problems.
• Performs internal audits of the operation process using inspection results and statistical techniques to provide timely, accurate process and product analysis.
• Analysis audit results and determines proper corrective and preventive action.
• Defines and conducts both systematic/methodical and random/arbitrary tests to ensure proper Quality performance of products.
• Collaborating with operations and engineering team to develop and implement controls and improvements.
• Monitoring and analysing quality performance.
• New product capability, capacity set up, upgrade, troubleshooting and automation.
• Handle virtual factory synchronization standardization, harmonize best practice.
• Work with warehouse personnel to maintain incoming material and finish goods storage according to customer requirements with proper traceability.
• Develops and implements strategies to increase process quality performance through statistical methods and IR 4.0.

• Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.

• Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.

• Partner with BPO teams to ensure consistent service quality and operational efficiency.

• Provide transparent, data-driven reporting to internal stakeholders on vendor performance.

• Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.

SUMMARY

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

We are looking for someone enthusiastic and resilient. As a Performance Marketing, Specialist, Regional, you will work with a team of 3-4 based out of our office in Plaza Zurich, Damansara Heights, KL. You will be expected to be performing this role on a Full-Time basis. The role reports to the Head of Demand Generation, Regional.

You will fit perfectly if you enjoy a fast-paced working environment, are creative, analytical, organised, and pay crazy attention to details. Being a natural self-starter and having a strong, organised, and structured way of delivering your thoughts will make you stand out in this application!

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Funnel ownership: Own the end-to-end acquisition funnel from paid media execution through to lead capture, quality assessment, and pipeline handoff — ensuring performance is tracked and optimised at every stage.
• Backend Setup & Automation: Build and manage acquisition infrastructure including landing pages, lead capture forms, and backend automations to support campaign execution and ensure seamless lead flow into downstream systems.
• Paid Ads Expertise: Develop, execute, and optimise paid advertising campaigns across platforms like LinkedIn, Google Ads, and Meta (Facebook, Instagram). Ensure alignment of campaigns with the company’s growth objectives and track performance to maximise ROI.
• Campaign Strategy & Execution: Plan, create, and continuously refine paid ad campaigns, including keyword research, bid management, and A/B testing to improve campaign performance.
• Cross-Channel Optimisation: Leverage a multi-channel approach to refine targeting, retargeting, and remarketing strategies, ensuring high-quality leads and increased conversions.
• Performance Reporting & Analytics: Track and analyse campaign performance metrics (e.g., CTR, CPC, CPA) and provide actionable insights to optimise and scale campaigns. Present data-driven reports and recommendations for ongoing improvements.
• Close Collaboration with Marketing Team: Work in tandem with the marketing team, including Content Marketing, Brand, PR & Communications, to ensure integrated marketing efforts and smooth lead transition
• Cross-Departmental Collaboration: Engage with external departments such as regional and local market stakeholders, Operations, and the Product team to align business strategies.

At the onset, you may be culture-shocked working with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up our sleeves as needed, and never delegate work that one would not be willing to do ourselves
• Do what is needed to get things done, as we believe speed is more important than anything else to effect change
• Over-communicate, particularly as we are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details
  

These are minimum-requirement skills and a ‘must-have’ for the role:

• Language Skills: High proficiency in English, both written and verbal.
• Paid Media Expertise: Solid experience in managing performance marketing campaigns, particularly paid ads on platforms like Google Ads, Meta (Facebook/Instagram), and LinkedIn, with a focus on driving measurable results (traffic, conversions, ROI).
• B2B Marketing Experience: A solid foundation in B2B marketing principles, especially in the context of demand generation and targeting business decision-makers.
• Strong understanding of the end-to-end acquisition funnel: With the ability to track, assess, and optimise performance across paid media execution, lead capture, lead quality evaluation, and Hubspot CRM pipeline.
• Marketing Infrastructure & Automation: Hands-on proficiency in building and managing acquisition infrastructure, including landing pages, lead capture forms, and backend automations using tools such as HubSpot, n8n, or Squarespace to ensure seamless lead flow and accurate attribution.
• Data & Analytics Proficiency: Strong ability to interpret data, generate insights, and optimise campaigns based on key performance indicators (KPIs) such as MQL, SQL, CTR, conversion rate, and ROI.
• Growth Marketing Mindset: Deep understanding of growth marketing strategies with hands-on experience in digital channels, lead generation, and performance analysis.
• Adaptability and Timeliness: Ability to meet deadlines and adapt quickly to changes in demand generation trends and strategies.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration and strategy communication.
• Critical and Analytical Thinking: Necessary for developing and optimising CRM strategies that support demand generation objectives.

These are skills that are ‘nice-to-have’ and will make you stand out in the job application:

• Language Skills: High proficiency in Chinese/Mandarin, both written and verbal.
• ABM Strategy Proficiency: Proficiency in Account-based Marketing strategies and execution, valuable for targeted demand generation.
• Technical Savvy: Familiarity with marketing technologies and tools such as Google Analytics, Google Tag Manager, HubSpot, Mailchimp, and automation tools like Zapier. Ability to work with data integration and reporting platforms.
• Web Development and Digital Tech Familiarity: Familiarity with these areas to integrate and optimise digital tools for demand generation.
• Innovative Marketing Strategies: Demonstrated ability to apply innovative approaches to marketing strategy, enhancing demand generation.
  

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Job Summary
1. Role
1.1 Q-Support to PPU in Production Part Approval Process (PPAP) and Preventive Quality Planning (PQP) as part of TTM process.
1.2 Main interface of rBU all supplier quality related issues after SOP (e.g. ECR, 8D, concessions, defect cost reimbursement, and etc).
1.3 First escalation level for the Plant for purchased parts quality issues.
1.4 Support achievement of Cost targets for related Product Group along the entire Product Life Cycle.

2. Job Scope
2.1 Purchasing Quality responsibility and accountability for the responsible Product Group within the rBU along the product life cycle.
2.2 PQP (Preventive Quality Planning) for purchased parts; Operative handling of initial samples / ISIR release.
2.3 Complaint management.
2.4 Blocked stock handling & Concession handling.
2.5 Represent Purchasing in Plant Point-CIP activities.
2.6 Measure supplier Quality Performance: Plant / rBU specific KPIs.
2.7 Operative handling of quality cost reimbursement.
2.8 Trigger escalation of supplier (as input of Q-escalation process).
2.9 Support all the relevant quality projects in rBU project team.
2.10 RPP / Tooling (incl. tooling transfer): Tech. Discussion, measurement harmonization, Process audit, Test & qualification-check, Product Certifications.
 

Test Planning & Execution

• Plan, coordinate, and execute testing activities according to approved test plans and procedures.
• Ensure testing is conducted accurately, consistently, and in compliance with defined standards.
• Monitor test progress and ensure timely completion of testing activities.
• Review test results with Product Quality Engineers and approve test reports in accordance with quality requirements.
• Support root cause analysis and follow up on corrective actions until closure.

Test Lab Management & Operations

• Responsible for overall test laboratory operations including capacity planning and workload balancing.
• Ensure optimal utilization of test equipment, materials, and resources.
• Manage inventory control for testing materials and consumables.

Equipment Maintenance & 7S

• Ensure all testing equipment is properly maintained in good working condition.
• Maintain safe and organized lab environment.

Training & Competency Development

• Ensure all test technicians and workers are properly trained before performing any testing activities.

Knowledge and Exposure

• Data analysis and reliability testing
• Failure analysis and problem-solving methodology
• Good in 7S.

Behavioral Competencies

• Drive achievement and excellence.
• Independent, initiative and proactive.
• Able to work with peers and functional team.
• Able to lead and guide a group of technicians.

We are on the lookout for a Candidate Experience Specialist, Executive Recruiting (fixed term, 12-month contract) to join our Candidate Experience team and support hiring across APAC/MENA on our journey to always deliver amazing experiences.

As part of the Executive Search function within People & Culture, you will partner with global recruiters and senior stakeholders to ensure a seamless, efficient, and high-quality candidate experience. While supporting a broader range of senior and leadership roles, you will contribute to an executive-level standard of coordination and communication across all interactions.

In this role, you will

• Manage and coordinate complex interview processes across stakeholders, seniority levels, and time zones with accuracy, structure, and attention to detail

• Organize travel, onsite interviews, and executive-level logistics

• Act as the main point of contact for candidates, ensuring clear, timely, and professional communication

• Deliver a seamless and high-quality candidate experience throughout the process, aligned with our executive hiring standards

• Maintain accurate data and workflows in SmartRecruiters

• Proactively identify scheduling challenges, drive effective solutions & support executive hiring initiatives and projects

Responsible for accurate and timely Accounts Payable and P2P execution, ensuring clean vendor records, proper cost matching, and audit-ready documentation. This role supports subscription, services, and project operations and operates strictly within defined finance controls and SOPs.

Key Responsibilities

1. Purchase Invoice Processing

• Review, verify, and process vendor invoices accurately and within agreed timelines.
• Perform 3-way matching (Purchase Order, Delivery Order / GRN, Invoice) where applicable.
• Validate pricing, quantities, payment terms, and supporting documents against approved PO or contract.
• Ensure correct GL coding, cost centre allocation, and GST treatment in accordance with IRAS and company guidelines.
• Monitor and prevent duplicate, incorrect, or unauthorised postings.

2. Purchase Order Monitoring & Reconciliation

• Monitor open Purchase Orders (POs) and follow up with budget owners for timely closure.
• Review and clear aged or unused POs to maintain system accuracy and data integrity.
• Investigate and resolve discrepancies between PO, GRN, and invoice.
• Maintain complete, organised, and audit-ready documentation for all P2P transactions.
• Support PO accruals and reversals during month-end and quarter-end closing.

3. Vendor Management

• Maintain accurate and up-to-date vendor master data, in accordance with approval controls.
• Perform monthly vendor statement reconciliations.
• Prepare bi-weekly payment schedules in line with vendor credit terms and internal approval timelines.
• Handle vendor enquiries and resolve discrepancies in a timely and professional manner.

4. Month-End Closing & Reconciliation

• Perform AP ageing review and reconcile AP sub-ledger to General Ledger.
• Prepare accruals for unbilled expenses and ensure completeness of liabilities.
• Support finance closing activities and provide required schedules when requested.

5. Internal Controls & Compliance

• Ensure adherence to financial policies, internal controls, and company SOPs.
• Support internal and external audit requirements by providing accurate and timely documentation.
• Escalate control gaps, missing documentation, or irregular transactions promptly.

6. Process Improvement & System Support

• Identify opportunities to improve AP and P2P efficiency, accuracy, and turnaround time.
• Support documentation and updates of AP-related SOPs.
• Prepare periodic AP reports and basic KPIs for review by Finance.
• Exposure to automation or RPA initiatives (e.g. Power Automate, Power Apps) is an advantage; willingness to participate in process automation is expected.

7. Collaboration

• Work closely with Finance (GL / FP&A), Procurement, Sales Ops, and Operations teams to ensure smooth P2P execution.
• Provide accurate AP inputs to support subscription billing, renewals, and cost tracking.
• Support cross-functional initiatives aimed at improving operational discipline and compliance.

8. Travel

• Occasional travel to Singapore HQ (approximately twice yearly if incumbent is in Malaysia) for meetings, training, or regional coordination.

Hard Skills Required

Must-Have

• Accounts Payable and P2P processing
• 3-way matching (PO / GRN / Invoice)
• AP ageing and sub-ledger to GL reconciliation
• Accruals and cut-off support
• Vendor statement reconciliation
• ERP experience (Business Central preferred)
• GST fundamentals (Singapore context)
• Excel (reconciliation, tracking, basic analysis)

Good-to-Have

• Exposure to subscription / MRR / ARR / recurring revenue businesses
• Experience handling prepaid or deferred costs
• Familiarity with Power Automate / Power Apps / RPA tools
• Shared services or regional finance experience

We are seeking a detail-oriented and proactive Accounts Receivable & Operations Specialist to manage the sales and finance operations of our organisation. This role is critical in ensuring smooth end-to-end processes from sales to procurement and subscription contract management while maintaining excellent customer relationships and managing accounts receivable (AR). The ideal candidate should have experience with subscription-based billing and reporting, particularly in Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) models.

Key Responsibilities

1. Accounts Receivable (AR) and Customer Management (60%)

• Prepare and issue accurate sales invoices to customers.
• Respond to customer finance-related inquiries, including requests for Statements of Account (SOA) and payment clarifications.
• Monitor and manage AR, ensuring timely follow-ups on outstanding payments.
• Resolve customer disputes and escalate issues when necessary to ensure efficient cash flow.
• Maintain customer finance records and ensure compliance with company policies and financial regulations.

2. Sales and Finance Operations (20%)

• Oversee the complete sales-to-procurement lifecycle, including processing Sales Orders (SO), Purchase Orders (PO), and procurement tasks.
• Manage subscription contract lifecycle, including renewals, amendments, and compliance tracking.
• Collaborate with the sales team to ensure accurate and timely updates in sales operations and reporting.
• Ensure smooth and efficient processes in procurement and vendor coordination.

3. Subscription and Recurring Billing Management (10%)

• Handle monthly MRR billing management, ensuring accuracy and timeliness of invoices.
• Manage and monitor subscription and usage-based billing processes, ensuring data integrity.
• Prepare detailed reports for MRR, ARR, and subscription usage metrics for management review.
• Identify and resolve discrepancies in subscription billing and usage data.

4. Process Improvement and Reporting (10%)

• Identify opportunities to optimise sales and finance workflows to improve efficiency and accuracy.
• Prepare and maintain detailed records, reports, and dashboards related to sales, procurement, MRR, ARR, and AR management.
• Support management in financial audits and compliance reviews as required.

5. Collaboration

• Liaise with cross-functional teams, including sales, procurement, and finance, to ensure alignment and seamless operations.

6. Travel

• Possibility of traveling to Singapore HQ (if the incumbent is based in Malaysia) twice a year for meetings or training.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 3+ years of experience in finance operations, accounts receivable, or a similar role.
• Familiarity with MRR and ARR billing processes and management.
• Strong knowledge of sales and finance operations, including SO, PO, procurement, and subscription billing processes.
• Experience in subscription and usage-based billing reporting preparation is essential.
• Excellent communication skills with a customer-centric approach.
• Proficient in finance tools and systems; experience with ERP systems like Dynamics 365 Business Central is a plus.
• Strong analytical and problem-solving skills.
• High attention to detail and ability to work under tight deadlines.

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!

Learn more about Teleport here:

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to:

• Manage and resolve support tickets across multiple products in a 24/7 rotating schedule.
• 1-3 years of experience in relavant domain.
• Efficiently prioritize and multitask, balancing ticket resolution with side projects.
• Troubleshoot issues, provide solutions, and escalate cases when necessary.
• Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions.
• Utilize Google Sheets, Excel, and other Google productivity tools for reporting and data management.

ABOUT US

As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values : Move with urgency because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

Main Responsibilities (Project 1) : 3PL Partnership Audit

1. Audit Documentation Management

• Collate, scan, and index all official correspondence (emails/letters) related to the audit.

2. Audit Calendar & Logistics

• Schedule and send reminders for audit team meetings and follow-up sessions with 3PL stakeholders.

3. NCR and Finding Log Admin

• Transfer handwritten/initial audit findings (Non-Conformance Reports - NCRs) into the master digital log.

Main Responsibilities (Project 2) : Integrated Management System (IMS) (ISO 9001, 45001, 14001)

1. Calendar Management

• Ensure manage calendar for all matters related IMS discussion.

2. Records Retention Tracking

• Conduct housekeeping of records, ensuring retention periods for QA/Safety/Environment records are tracked and met.

3. Compliance Register Admin

• Assist in updating the master list.

Main Responsibilities (Project 3) : CTO Audit

1. Audit Records Housekeeping

• Responsible for the end-to-end documentation management of all audit records: collating, scanning, and indexing the audit report, audit notification, audit evidence (site visit photos, checklists), and follow-up communication.

2. Calendar Management

• Manage the official audit calendar, scheduling key meetings, site visits, follow-up reviews, and internal prep sessions, ensuring zero conflicts.

3. Evidence Traceability

• Create and maintain a simplified matrix linking specific audit findings to the corresponding piece of stored evidence (e.g., linking a finding to a specific file path and document version).

Qualifications :

These are minimum-requirement skills and a ‘must-have’ for the role :

• Pursuing or completed a Diploma/Degree in Business Administration, Logistics, Quality Management, or a field with a strong data/IT component.
• Proficiency in Google Office, Microsoft Office (Excel, Word), Intermediate-level Excel, strong organizational skills, and excellent attention to detail.
• Available for a minimum internship period of 6 months (6–12 months preferred).
• Good written and spoken English proficiency.
• Strong sense of responsibility, discipline, and work ethic.
• Willingness to learn and follow structured procedures.
• Ability to manage multiple basic tasks and timelines effectively.
• High attention to detail and accuracy.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Lead the Quality Assurance process to ensure the achievement of quality compliances and customer satisfaction. Provide Quality Assurance support and coordinate in resolving potential issues.

Key Responsibilities

• Facilitate Customer Quality Issues and Internal Quality issues to drive Corrective & Preventive Actions.
• Facilitate Quality Planning Process [PFMEA, Control Plan, Measurement System Analysis, Quality Gate] for new process setup.
• Monitor Quality KPIs and coordinate Continuous Improvement activities.
• Analyze, compile, review Quality Metrics, and timely communication to stakeholders.
• Perform Quality Audits to ensure compliances, process effectiveness, and elimination of Quality Risks.
• Coordinate Change Control, RMA, SPC implementation and Quality Training activities 

This position is expected to provide Test Operations and Engineering support for products post manufacturing release and deliver operational excellence through cost reductions, OEE, yield and cycle time improvements to achieve our test KPI goals with our Test Manufacturing Sites (Internal and Outsourcing Suppliers) in Malaysia, Thailand, Singapore and across Asia (Taiwan, China, Korea). This position reports into Operations Engineering Department (OED).

Key Responsibilities

• Responsible for Test Operations interface to Renesas Product Groups and other functional teams (Supply Chain, Quality, Packaging, Foundry, PMO) across US, Japan, India, Malaysia, and China on all phases of product lifecycle
• Execute daily test operations activities with internal factories and test OSATs to ensure customer delivery fulfillment (i.e. Lot tracking and dispositions, Test Program releases, Hardware Troubleshooting/Repairs, Equipment up-time, Tester Utilization OEE tracking, Continuous Improvement Process, etc)
• Coordinate Probe/Final Test transfer from New Product Introduction to High Volume Manufacturing from Renesas Product Group groups
• Execute new test capacity expansions (tester/ handler/ hardware) to ensure sufficient capacity and meet production demand
• Deployment of new tester/handler technology and test solutions to test manufacturing sites from test development
• Implement best known practices and process within test manufacturing sites
• Drive Gross Margins (OEE, Yield, Retest) improvement initiatives 

• To perform routine baking and laboratory tests on milling, batching, packing sample and raw materials according to the SOP of the testing parameter in a timely, accurate and effective manner.
• To feedback the quality defect or any arising matters to superior promptly for further decision making.
• To perform any other testing as assigned by superior in related to competitor's flour analysis, flour streaming study, complaint, and any other R&D / evaluation.
• To ensure test results are record properly with no error, filing of testing results including graph and other documents are well maintained.
• To ensure safety procedures are observed strictly at all time and to comply strictly with the requirements of HACCP, FSSC 22000, HALAL and Good Laboratory Practice.
• To keep facilities in good condition and promptly report to superior for any sign of equipment defect or breakdown.
• To clean up the place and facility before end of the shift and take part in the 5S activities for the area in-charged.
• To ensure the confidentiality of Company's wheat grist, flour formulations, wheat, and flour quality.
• To strictly follow the company's regulations and policies.
• To participate in MBU1 by contributes to safety observation, improvement idea and 5S activities.
• To comply with the requirements of FSSC 22000 and to support and participate in FSSC 22000 activities.
• To perform any other tasks and assignments as directed by the management from time to time

Role Purpose

Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our customers across Japan and international markets, based in our Kuala Lumpur office.

You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring every customer receives a high-quality, consistent Rapsodo experience across regions.

This is not a transactional support role, and this is not a fully built, highly structured environment. We are scaling our international markets at pace, and this role offers the opportunity to play a hands-on part in building and shaping our systems, processes, and customer experience from the ground up.

We are looking for someone who is highly self-driven, adaptable, and energized by building. You should be comfortable operating in ambiguity, taking initiative, and bringing structure to a fast-evolving environment.

You will need to communicate with clarity and precision across both English and Japanese, troubleshoot effectively, and take full ownership of issues through to resolution.

Key Responsibilities

• Serve as the primary point of contact for customer support across Japan and international markets
• Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
• Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism in all interactions
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products
• Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required
• Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk
• Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently
• Route sales-related inquiries to the appropriate team members where relevant
• Identify recurring issues and contribute to reducing support volume through documentation, feedback loops, and process improvements
• Contribute to building and improving support processes, workflows, and internal knowledge bases

Requirements

• Bachelor’s degree required
• 5+ years of experience in customer support or service, preferably in a technology or consumer product environment
• Native or near-native fluency in both English and Japanese (JLPT N2 level or above - spoken and written). Excellent written and verbal communication skills, with sensitivity to cultural and regional differences.
• Strong problem-solving skills, with the ability to troubleshoot hardware, software, and connectivity issues
• Experience with support platforms such as Zendesk and CRM systems (Salesforce preferred)
• Strong organizational skills and the ability to manage multiple priorities effectively
• Ability to remain composed and professional in high-pressure situations
• Comfortable working independently in a fast-paced and evolving environment
• Strong sense of responsibility, attention to detail, and customer focus
• Willingness to learn and develop a deeper understanding of products and systems

Success Metrics

• Clear, accurate, and professional communication across English and Japanese support channels
• Timely and effective resolution of customer issues
• High customer satisfaction through consistency, responsiveness, and attention to detail
• Ability to manage responsibilities independently while maintaining strong collaboration with internal teams
• Ongoing contributions to improving support processes and documentation

If you are someone who thrives in building environments, takes pride in solving problems, and wants to play a role in shaping how customer experience is delivered across international markets, we would love to hear from you.

We’re looking for a motivated, detail-oriented Enterprise Risk Specialist to join our global Risk & Compliance team. Based in PJ, Malaysia, you’ll play a key role in supporting our operations worldwide by helping to identify, assess, and manage risks, ensure compliance with laws, regulations, and internal policies, and contribute to enterprise-wide risk management initiatives.

Enterprise Risk & Compliance

• Support the maintenance and ongoing enhancement of the company’s enterprise risk and compliance frameworks
• Facilitate and coordinate risk assessments across all business functions, working closely with stakeholders to identify, assess, document and monitor key risks. This includes supporting business owners in understanding risk exposures, ensuring consistent application of the enterprise risk framework, and contributing to the ongoing maintenance and enhancement of organisational risk registers.
• Guide and support risk owners in the development and implementation of policies, procedures and internal controls to effectively mitigate identified risks.
• Support internal and external audit and assurance activities
• Coordinate with local and global teams to ensure compliance with applicable regulations across all operating jurisdictions.
• Prepare clear and insightful risk and compliance reports for management and key stakeholders.
• Monitor and communicate regulatory and legal developments impacting the global data centre industry.
• Contribute to training and awareness initiatives to promote a strong, risk-aware culture across the organisation.

Third-Party Risk Management (TPRM)

• Support the development and rollout of a robust Third-Party Risk Management (TPRM) framework, aligned with global best practices.
• Conduct risk assessments for suppliers, contractors, and service providers, including operational, financial, cybersecurity, and compliance risks.
• Assist in building and maintaining a comprehensive third-party risk register, capturing risk ratings, contractual obligations, and compliance requirements.
• Work closely with procurement, legal, and operational teams to ensure risk-based due diligence is completed before onboarding new suppliers and during periodic reviews.
• Help establish monitoring and reporting processes to track third-party performance and compliance with contractual and regulatory requirements.
• Support the drafting of policies and procedures to mitigate third-party risks, including areas such as data protection, modern slavery, business continuity, and ethical sourcing.
• Participate in third-party audits, inspections, and remediation activities.
• Provide training and guidance to internal teams on third-party risk awareness, assessment processes, and escalation protocols.
• Contribute to building a risk-aware ecosystem across suppliers and partners, ensuring critical third-party risks are identified and managed before impacting operations.

About you:

• Excellent analytical, organisational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse global teams.
• High level of integrity and ability to handle confidential information with discretion.
• Proactive, adaptable, and comfortable navigating evolving regulatory environments.
• Strong cross-cultural awareness and experience working with international stakeholders.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Job Responsibilities

1. Creative Brand Content: Design innovative brand visual content, including but not limited to graphic design, visual effects, social media assets, and basic photo/video editing.

2. Brand Consistency: Ensure all design outputs strictly adhere to brand visual guidelines, maintaining a high level of consistency and aesthetic innovation.

3. End-to-End Project Management: Independently manage the entire design lifecycle—from initial creative conceptualization to final production and delivery.

4. Collaborative Development: Work closely with the creative team to participate in brainstorming sessions and design development.

5. Technical Production & Communication: * Liaise effectively with team leads and stakeholders regarding design concepts.

• Expertly manage the full printing process: Coordinate with printing factories for large-format printing (喷绘), high-res indoor graphics (写真), Pantone color matching, and silk screening (丝印).

• Oversee material selection and quality control for offline retail displays (Mobile/O2O stores) and promotional flyers.

6. Ad-hoc Support: Complete other design-related tasks as assigned by department leadership.

• Software Mastery: Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, etc.).

• Collaboration Tools: Experienced in using Figma or similar collaborative design platforms.

• AI Integration: Familiarity with AI generative tools (e.g., Midjourney, Stable Diffusion, or Firefly) to enhance creative efficiency.

• Industry Insight: A keen eye for branding and visual trends, with the ability to translate market needs into innovative designs.

• Production Expertise: Deep knowledge of offset printing (胶印), material properties, and the technical requirements for offline retail marketing materials.

• Operational Excellence: Highly organized with extreme attention to detail; able to maintain high productivity and creativity under tight deadlines.

• Professionalism: Proactive, highly responsible, and dedicated to delivering quality work while following team workflows • Software Mastery: Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, etc.).

• Collaboration Tools: Experienced in using Figma or similar collaborative design platforms.

• AI Integration: Familiarity with AI generative tools (e.g., Midjourney, Stable Diffusion, or Firefly) to enhance creative efficiency.

• Industry Insight: A keen eye for branding and visual trends, with the ability to translate market needs into innovative designs.

• Production Expertise: Deep knowledge of offset printing (胶印), material properties, and the technical requirements for offline retail marketing materials.

• Operational Excellence: Highly organized with extreme attention to detail; able to maintain high productivity and creativity under tight deadlines.

• Professionalism: Proactive, highly responsible, and dedicated to delivering quality work while following team workflows

Key Responsibilities

• Act as Plant Product Owner for assigned product families from manufacturing stage through end-of-life (EOL).
• Serve as the main interface between Plant and Development for all product-related HW/SW issues.
• Drive First Pass Yield (FPY) performance and implement continuous improvement actions to meet targets.
• Lead root cause analysis and problem-solving activities for production and quality issues (e.g., FOR, field returns, 0km defects).
• Take ownership as Task Force Leader for critical product or process issues, coordinating cross-functional resources.
• Support failure analysis (FA) activities and collaborate with teams to define effective diagnostic tools.
• Transfer product know-how from development to plant during industrialization and ensure smooth product ramp-up.
• Participate in new product development (NPD) phases to incorporate plant lessons learned and prevent recurring issues.
• Provide technical risk assessments and decision justification for quality-related concerns.
• Lead and support cost improvement initiatives (e.g., RPP, IDC) to achieve plant and corporate targets.
• Develop and implement engineering and automation solutions to improve efficiency and reduce scrap.
• Ensure manufacturing readiness through line buy-off, release, and validation activities.
• Conduct technical training for production technicians and engineers.
• Collaborate with internal teams, contract manufacturers (CM), and stakeholders to achieve operational goals.
• Support data analysis and reporting (e.g., SQL queries, technical presentations) for management and customers.
• Provide support in sample builds, testing, and evaluation activities during early product phases.
• Perform additional duties as assigned by management.

The GL Specialist is handling all Accounting activities of the FEC. This include various tasks which are the basis for Corporate and statutory reporting as well as legal requirements. He/she acts for specific topics as a contact for the Controlling departments of Branded Consumer, Food Solutions, Food Ingredients and Operations (MU’s), local HR, local Tax people as well as Corporate functions.

RESPONSIBILITIES / KEY ACTIVITIES:

• Support Marketing & Sales Unit and Manufacturing Unit in accounting activities
• Liaise with external service provider for relevant outsourced accounting activities
• Timely and adequate monthly creation and reporting of P&L, balance sheets IFRS and set up of financial reporting statements according statutory accounting rules
• Process accurately.
• Provide analytical support and data.
• Work in a timely and consistent manner.
• Apply and check against standard company procedures.
• Prepare reliable forecasts and track and report on variances in the process.
• Analyze issues and risks that require additional investigation by performing thorough analysis in conjunction with project teams.
• Executes ad-hoc analyses for business needs and/or pro-actively.
• Maintain fully compliance to internal control framework.
• Control and report on operational expenses of the clustered shared services team.

• Drive and support the digital transformation of our treasury department as well as the wider finance and controlling function at Roland Berger
• Maintain applications, processes, and reports for steering, reporting, and forecasting of our group liquidity and further financial KPIs
• Take ownership of the development and continuous improvement of Treasury applications, processes, and reports by proactively driving innovation and automation (e.g. create new reports with unprecedented insights)
• Steering of external and internal IT capacities for Treasury
• Contribute actively to inter-disciplinary projects for our global F&C function

The Quality Control Engineer is responsible for ensuring that products and manufacturing processes meet required quality standards. This role involves monitoring in‑process quality, performing data analysis, managing change processes, supporting audits, driving continuous improvement to enhance product reliability and manufacturing efficiency, ensures that new product introduction builds meet all quality and reliability requirements before mass production.

Key Responsibilities

• Establish, monitor, and drive improvement of critical product and process quality metrics (yield, defect rates, Cp/Cpk, and reliability).
• Develop, implement, and maintain Control Plans, PFMEA, risk assessments and product/process qualification activities to ensure stable and compliant manufacturing processes.
• Drive cross-functional issue resolution with Process, Equipment, and Operations teams, leading root cause analysis and corrective/preventive actions using structured problem-solving methodologies (e.g., 8D, Fishbone, 5-Why).
• Support customer quality requirements, including audits, documentation control, and technical discussions.
• Ensure compliance with applicable industry and customer quality standards (e.g., ISO 9001, IATF 16949, VDA 6.3, customer-specific requirements) and continuously improve quality processes, lessons learned, and best practices.

We are seeking a Senior/ Staff Technical Recruiter with strong semiconductor industry expertise, particularly within Integrated Device Manufacturer (IDM) environments. The role leads the full end-to-end recruitment lifecycle while ensuring an exceptional experience for candidates and hiring managers, supported by high standards of data accuracy and process excellence. The ideal candidate is a hands-on technical recruiter with deep experience managing complex semiconductor requisitions and operating effectively in a fast-paced, global environment.

Key Responsibilities

End-to-End Technical Recruitment

• Lead the full recruitment cycle from requisition intake to offer acceptance.
• Develop tailored sourcing strategies for hard-to-fill semiconductor roles across design, manufacturing, test, packaging, and operations.

Sourcing & Screening

• Leverage multiple sourcing channels, semiconductor talent communities, niche platforms, referrals, and proactive market mapping.
• Build longlists and shortlists of qualified semiconductor professionals by applying role-specific technical filters across semiconductor HW & SW R&D IC design, fabrication, equipment engineering, process engineering, test development, and related fields.

Candidate & Stakeholder Management

• Provide high-quality CV presentations and candidate summaries to hiring managers.
• Advise hiring teams on market conditions, candidate availability, competitive intelligence, and recruitment timelines.
• Ensure consistent communication and outstanding experiences for candidates throughout the process.

Operation & System Excellence

• Manage all recruitment status updates in ATS, ensuring transparency and accuracy.
• Partner closely with cross-functional teams including HRBPs, HR Operations, and Business Leaders for compliance and smooth Process flows.

Industry Expertise

• Demonstrate strong familiarity with semiconductor roles across the IDM value chain, including:
  • R&D, IC design, physical design, verification
  • Process integration, yield engineering
  • Manufacturing, packaging, testing
• Maintain up-to-date knowledge of global semiconductor talent markets, competitive landscapes, and emerging skill trends.

About the company :

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role :

We're hiring a Technical SEO Specialist to own the health, visibility, and performance of our multilingual web properties. This is a hands-on, execution-focused role — you'll work directly with engineering and marketing to build a scalable SEO foundation across our global digital ecosystem.

Key Responsibility :

• Conduct regular technical SEO audits and drive the resolution of identified issues across the website.

• Manage and maintain robots.txt, XML sitemaps, canonical tags, pagination logic, and other core technical SEO elements.
• Architect and optimize internal linking structures and URL hierarchies for a multi-locale website.
• Implement, monitor, and troubleshoot hreflang across all language and regional variants to ensure accurate international targeting.
• Own and improve Core Web Vitals performance, including LCP, CLS, and INP, across key landing pages.
• Partner closely with developers to deliver front-end performance optimizations and improve overall site speed.
• Run ongoing benchmarking and diagnostics using industry-standard SEO and performance tools.
• Implement and maintain structured data using JSON-LD across all relevant page types.
• Strengthen brand entity signals to support visibility in Google’s Knowledge Graph and other search ecosystems.
• Maintain semantic HTML best practices to improve Crawlability, Indexing, and Machine Readability for both search engines and AI systems.
• Develop and execute international SEO strategies across active markets, working closely with content and localisation teams on region-specific targeting.
• Monitor crawl budget, indexation health, and site architecture to ensure strong technical site health and efficient search engine access.
• Manage Google Search Console across all domains and regional properties, ensuring issues are identified and resolved promptly.
• Configure and maintain GA4, Google Search Console, and Google Tag Manager consistently across all domains.
• Report on key SEO performance metrics, including impressions, CTR, rankings, indexation, and organic conversion attribution.
• Develop strategies to strengthen visibility in AI-curated search results, answer engines, and emerging search experiences.
• Ensure content, technical signals, and entity optimisation are aligned with evolving search engine and AI discovery trends.
  
  

• 3–5+ years in a dedicated Technical SEO role, ideally at a fintech or multi-locale B2C brand
• Experience managing SEO for large, multilingual websites across multiple international markets
• Hands-on with HTML5, CSS3, and JavaScript — able to read and write code, not just review it
• Solid understanding of Next.js/React SEO implications including JS rendering and SSR vs CSR
• Expert-level use of Screaming Frog, Sitebulb, GSC, GA4, and GTM
• Strong Schema.org and JSON-LD implementation experience
• Familiarity with headless CMS environments (Strapi preferred) and CDN configuration (Cloudflare)
• Strong communicator — able to brief developers technically and present to non-technical stakeholders

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Design test cases and sets of test cases to cover test conditions and documentation
• Responsible to perform manual and automation testing
• Manage all issues and defects that arise during testing and ensure all of them are resolved in a timely manner
• Schedule test executions in order to meet the project timeline
• Prepare user guide/ system guide and provide training for new/changes of functional to system support team

WHAT WE EXPECT OF YOU:

• At least 2 years work experience, preferably in a startup environment
• Experience in testing tech application and system
• Familiarity with automated testing tool & test script
• Exposure to API and web technologies
• Able to detect defects and familiar with JIRA and Confluence

This role is only opened to locals / PR in Malaysia

As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence.

Key Responsibilities:

• Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice.

• Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making.

• Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance.

• Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements.

• Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets.

• Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation.

As a Quality Control Inspector, you'll be reporting to an Inspection Team Leader and working as a part of our Operations team. At QIMA, the role of Operations is to deliver our industry-leading services to our clients while ensuring that all the work is performed to the QIMA standard of quality. Your role in this will be to:

• Check email daily in order to receive inspection documents and guidelines;
• Attend inspections on time and communicate with supplier in a professional way;
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures;
• Fulfill inspection reports according with company procedures and time lines.