Duties and Responsibilities:

1. Oversee the daily execution of civil or electrical works at the project site, ensuring compliance with design specifications, standards, and quality requirements.
2. Act as the primary liaison between the project management team, subcontractors, and suppliers to ensure smooth project progress.
3. Ensure that all works comply with the Quality, Environmental, Safety, and Health (QESH) requirements as outlined in the project manual.
4. Maintain accurate records of site activities, materials, inspections, and progress reports.
5. Ensure all activities align with Environmental, Safety, and Health regulations and policies, identifying and mitigating risks.
6. Provide technical solutions to on-site challenges and escalate complex issues to the relevant managers.
7. Monitor construction activities such as foundations, structures, drainage systems, and landscaping (Civil).
8. Verify materials, workmanship, and site conditions to ensure compliance with project specifications.
9. Interpret and implement construction drawings and coordinate the work to align with planned timelines.
10. Conduct inspections for formworks, rebar installation, and concrete pouring (Civil).
11. Ensure all civil works meet the required standards and are inspected and approved before proceeding to the next stage (Civil).
12. Oversee the installation of switchgear, transformers, cables, and earthing systems for substation projects (Electrical).
13. Ensure compliance with design, specifications, and relevant codes.
14. Assist in testing, calibration, and commissioning of electrical equipment and systems (Electrical).
15. Maintain records of electrical works, including test results, inspections, and progress updates (Electrical).
16. Collaborate with other disciplines (civil and mechanical) to ensure the seamless integration of electrical systems with overall project objectives.

JOB REQUIREMENT

Educational Qualifications:

• Diploma in Civil Engineering, Electrical Engineering, or a related field.
• Professional certifications are an advantage.

Experience:

• Minimum 0–2 years of experience in site supervision, preferably in substation or infrastructure projects.

Skills:

• Strong understanding of civil or electrical engineering principles.
• Familiarity with substation systems, components, and construction methods.
• Ability to identify and resolve on-site technical and operational issues efficiently.
• Proficient in engineering software (e.g., AutoCAD) and project management tools.
• Strong verbal and written communication skills for stakeholder interactions and reporting.
• Skilled in managing timelines, budgets, and resources effectively.

Personal Attributes:

• Detail-oriented and organized.
• Strong leadership and teamwork skills.
• Willingness to work under pressure and meet tight deadlines.

Other Requirements:

• Fluency in English and Bahasa Malaysia.
• Possession of a valid driving license for site visits.
• Willing to travel and work at project sites.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

職責與責任：

1. 監督工程現場土木工程或電氣工程的日常執行，確保符合設計規範、標準和品質要求。
2. 作為專案管理團隊、分包商和供應商之間的主要聯絡人，確保專案順利進行。
3. 確保所有工程均符合專案手冊中規定的品質、環境、安全和健康 (QESH) 要求。
4. 準確記錄現場活動、材料、檢查和進度報告。
5. 確保所有活動均符合環境、安全和健康法規及政策，並識別並減輕風險。
6. 為現場遇到的挑戰提供技術解決方案，並將複雜問題回報給相關管理人員。
7. 監測建築活動，例如地基、結構、排水系統和景觀美化（土木工程）。
8. 核實材料、工藝和現場條件，以確保符合專案規範。
9. 解讀並執行施工圖紙，協調各項工作以符合計畫時間表。
10. 對模板、鋼筋安裝和混凝土澆築進行檢查（土木工程）。
11. 確保所有土木工程符合要求的標準，並在進入下一階段（土木工程）之前經過檢查和批准。
12. 監督變電站專案（電氣）的開關設備、變壓器、電纜和接地系統的安裝。
13. 確保符合設計規範、規格和相關準則。
14. 協助進行電氣設備和系統的測試、校準和調試（電氣）。
15. 保存電氣工程記錄，包括測試結果、檢查和進度更新（電氣）。
16. 與其他學科（土木工程和機械工程）合作，確保電氣系統與整體專案目標的無縫整合。

工作要求

教育背景：

• 土木工程、電機工程或相關領域的文憑。
• 擁有專業資格證書是一項優勢。

經驗：

• 至少 0-2 年現場監工經驗，最好有變電站或基礎設施專案經驗。

技能：

• 對土木工程或電機工程原理有深入的理解。
• 熟悉變電站系統、組件和施工方法。
• 能夠有效率地識別和解決現場技術和操作問題。
• 精通工程軟體（例如 AutoCAD）和專案管理工具。
• 具備較強的口頭和書面溝通能力，能夠與利害關係人互動並撰寫報告。
• 擅長有效管理時間、預算和資源。

個人特質：

• 注重細節，做事有條理。
• 較強的領導能力和團隊合作能力。
• 願意在壓力下工作並按時完成任務。

其他要求：

• 英語和馬來語流利。
• 現場考察時需持有有效駕駛執照。
• 願意出差並在專案現場工作。

福利待遇

• 員工權益
• 佣金和獎金
• 津貼（差旅補助、交通費等）
• 附近公共交通
• 定期團隊活動
• 醫療保險
• 個人休假
• 個人發展機會
• 牙科保險
• 視力保險
• 有薪培訓和發展

職責與責任：

• 監督電氣工程，確保符合專案規範、QESH（品質、環境、安全和健康）標準以及監管要求。
• 提供技術專長和指導，以確保專案的所有電氣工程方面都能準確且有效率地執行。
• 制定並實施詳細的工作計劃、時間表和方法，以確保按時完成任務。
• 監督和檢查施工活動，確保達到品質和安全標準。
• 與採購團隊協調，確保及時提供材料、設備和人力。
• 及時發現並解決技術或操作問題，最大限度地減少延誤，保持專案效率。
• 確保符合 ISO 9001（品質）、ISO 14001（環境）和 ISO 45001（職業健康安全）標準，並保持準確的記錄和文件。
• 監督並進行土木工程或電氣系統的測試，以確保其功能正常並符合設計規範。
• 識別與電氣活動相關的風險，並實施預防和糾正措施。
• 與承包商、顧問和利害關係人聯絡，以確保專案目標和交付成果的一致性。

工作要求

教育背景：

• 由認可機構頒發的土木工程、電氣工程或相關領域的學士學位。

經驗：

• 至少 2-5 年建築業土木或電氣工程經驗，最好有變電站、發電廠或電力基礎設施專案經驗。
• 具變電站建築施工或相關電力基礎設施專案經驗者優先考慮。
• 在大型建設項目方面擁有良好的工作記錄，包括專案管理、設計審查和現場監督。

技能：

• 具備紮實的土木工程或電機工程原理、系統和最佳實務的技術知識。
• 精通專案管理工具和軟體（例如，MS Project、AutoCAD 或其他工程軟體）。
• 具備較強的分析與解決問題的能力，能夠做出合理的技術決策。
• 優秀的組織能力和時間管理能力。
• 了解當地建築規範、電氣標準和安全法規。
• 能夠在壓力下工作並同時處理多項任務。

個人特質：

• 具備較強的溝通和人際交往能力，能夠與多元化的團隊合作。
• 注重細節，能夠確保高標準的品質。
• 積極主動，能夠在快節奏的環境中處理突發狀況。
• 具備優秀的領導特質，能夠激勵指導團隊。
• 既能獨立工作，也能作為團隊成員協作。

其他要求：

• 英語和馬來語（口語和書面）流利。
• 能夠根據專案需求前往馬來西亞境內的專案現場。
• 願意到現場工作並監督現場活動。

福利待遇

• 員工權益
• 佣金和獎金
• 津貼（差旅補助、交通費等）
• 附近公共交通
• 中心位置
• 定期團隊活動
• 醫療保險
• 個人休假
• 個人發展機會
• 牙科保險
• 視力保險
• 有薪培訓和發展

職位描述

社群媒體經理負責創作獨特且引人入勝的內容（文字和影片）與粉絲分享，並管理社群媒體平台上的帖子，回覆粉絲的提問或評論。您將協助客戶全面管理品牌形象，以實現行銷目標。

您需要密切關注社群媒體和網路/數位趨勢及科技。您的溝通能力必須出色，能夠以創意和創新的方式傳達客戶的觀點。您需要管理客戶的社群媒體帳號，目標是提升客戶參與度並增加網站流量。

職責

• 負責監督和品質控制內容日曆、社群媒體文案、社群媒體廣告和社群管理的視覺製作。
• 為即將開展的行銷活動制定策略，並為潛在品牌和現有品牌持續執行策略。
• 指導、培養和培訓團隊成員，使其成為一流的社群媒體策略師和內容創作者。
• 積極貢獻解決方案，以改善流程和實踐。
• 確定社交關鍵績效指標和衡量標準。
• 確保計劃、活動和項目及時制定和執行。
• 研究基準和受眾偏好的最新趨勢。
• 密切關注社交媒體、設計工具和應用程式領域的流行技術和趨勢。

職位要求

• 在代理公司或客戶公司擁有社交媒體方面的實際工作經驗。
• 具備內容創作和客戶管理的實務經驗。
• 在以下領域擁有卓越的技能：
• 文案撰寫
• 溝通
• 分析
• 多工處理
• 能夠製作創意社群媒體內容（Facebook、Instagram、X、LinkedIn、TikTok 等）。
• 深入了解所有社群媒體管道和網路行銷工具。

如果你擁有像辣椒一樣熾熱的熱情去做到最好，如果你喜歡在一個重視你的意見、珍惜你的想法、慶祝你的成就並給予獎勵的環境中茁壯成長，我們很樂意收到你的來信！

福利待遇

• 獎金
• 手機補貼和旅費報銷
• 錯峰工作時間
• 商務休閒服裝要求
• 公司/團隊例行活動
• 醫療/牙科
• 年假
• 個人發展機會

Position: Site Safety Supervisor

Working Hours: 8:30 AM - 5:00 PM (Monday - Saturday)

Salary: Starting from RM 3,000

Requirement

• Site Safety Supervisor (SSS) that registered with Department of Occupational Safety and Health (DOSH).
• At least 2 years experience as SSS in construction work internally/externally.
• Compulsory to have a valid certificate for First Aid and NTSLP.
• Yellow Book
• No fatalities for the past 2 years.

Responsibilities

• Supervises day-to-day activities within a particular construction workplace.
• Ensures that workers make use of necessary protective equipment like helmets, hand gloves, welding shades, etc. - where and when necessary.
• Investigates accidents and tackles their causes.
• Takes note of workers' safety concerns and immediately acts on them.

Perks & Benefits

• Medical insurance
• Personal development opportunities
• Allowances for continuing education

Get to Know the Role

This is a unique opportunity to help shape a high‐growth company operating in a fast‐paced and dynamic global industry.

As Communications Manager / Senior Manager (Product), you will work with multiple stakeholders - and are highly collaborative while retaining a strong sense of ownership. You are an independent thinker and problem solver, able to make sense of ambiguity.

You love to tell stories, whether to media, on social or other channels. You are proactive in reaching out to find stories, shape a clear and compelling narrative for Grab, and lead the development and execution of creative, impactful communication strategies across Southeast Asia.

You should have a strong track record of developing and executing programmes from the ground up, with proven results. You are comfortable with data and able to translate it into interesting insights for external audiences. You are strong in writing, critical thinking, and can think ahead and anticipate issues.

You will be an individual contributor, reporting to the Head of Corporate Communications. It is a fully onsite role, based in either Malaysia or Indonesia.

The Critical Tasks You Will Perform

• Contribute to shaping Grab's corporate brand and equity story
• Develop and implement a regional communications programme that showcases Grab tech and product, including organising regional media and influencer events, and enabling country PR teams to drive local announcements for Grab corporate, tech and product updates
• Manage thought leadership programmes for Grab executives
• Build and maintain strong regional media relationships
• Handle issues management
• Oversee the review process for external communications and create multi-format content development for owned channels
• Track PR outcomes according to budget and business requirements

• Responsible in developing and reviewing the annual compensation review process which include job evaluation, salary and benefits market competitiveness benchmarking, merit increase recommendations and all other policies and guidelines related to total compensation and benefits.
• Active involvement and lead in the role out of country or worldwide compensation programs or deployment of Corporate Rewarding/Compensation strategies.
• Collaborate with internal stakeholders such as HR Business partners and Location HR, Business division leader, Senior management in designing and implementing the annual compensation and benefits plan that aligned with business objectives.
• Conduct robust market research and analysis to benchmark compensation levels, benefits, and incentive structures against industry standards and competitors for local and international compensation schemes.
• Monitor market trends and legislative changes related to compensation and benefits, providing recommendations and guidance, and ensuring compliance with local and global regulations.
• Exchange with external networking groups and rewards consultants to keep abreast of latest compensation practices and trends.
• Drive the communication, competencies and knowledge management of compensation and benefits program and its applications, ensuring users have a clear understanding of the total rewards offerings available to them.

Talent Acquisition 

• Support management in workforce planning and organisational changes, ensuring proper communication and compliance with applicable requirements.
• Oversee and support end-to-end recruitment activities, including manpower planning, candidate sourcing, selection, and hiring processes.
• Manage onboarding processes to ensure all required documentation is completed accurately and within stipulated timelines.
• Continuously review and enhance recruitment and onboarding practices to align with organisational standards and best HR practices.
• Support the execution of probation and confirmation review processes in accordance with company guidelines.
• Monitor labour market trends and recommend suitable sourcing channels to meet evolving hiring needs.
• Coordinate and participate in employer branding initiatives and recruitment-related events.

HR Data & Administration

• Review and update employment contracts, offer letters, and related HR documentation to ensure compliance with applicable laws and internal policies.
• Assist in maintaining and monitoring records relating to statutory and labour law compliance.
• Oversee payroll-related data inputs, ensuring accuracy and timeliness for new hires, terminations, and employee data changes in the HRIS.
• Ensure accurate and up-to-date payroll inputs, including employee details and attendance records.
• Perform periodic reconciliations to ensure consistency and accuracy across payroll systems and Group HR databases.
• Ensure adherence to data confidentiality standards and compliance with data protection regulations

Industrial Relations

• Provide guidance on employment-related matters and resolve issues in accordance with company policies and legal requirements.
• Lead investigations and disciplinary processes independently, including recommending outcomes in line with company policies and legal considerations.
• Support the preparation of documentation and coordination for domestic inquiries or disciplinary hearings, where required.
• Liaise with external parties, including labour authorities, legal advisors, or relevant government bodies, on employment-related matters as necessary.
• Assist in monitoring and mitigating employee relations risks by identifying potential issues early and recommending appropriate actions.
• Provide advisory support to line managers on handling employee misconduct, performance issues, and workplace conflicts in a consistent and compliant manner.

Employee Relations

• Monitor employee feedback, engagement outcomes, and workplace trends, and provide recommendations to management for improvement.
• Promote a positive employee value proposition by supporting initiatives that enhance employee experience and workplace culture.
• Support audits, due diligence, or internal reviews relating to HR practices, policies, and employee management processes.

HR Team Development

• Responsible for development of HR team members through coaching, on-the-job guidance, and knowledge sharing to enhance functional competencies.
• Encourage a culture of accountability, collaboration, and service orientation within the HR team.
• Support succession planning and talent development within the HR function to ensure continuity and capability growth.

Annual performance Review

• Coordinate and administer the annual performance review cycle, ensuring compliance with timelines, guidelines, and approval processes.
• Maintain and update performance review templates, forms, and evaluation frameworks.
• Consolidate performance ratings and analyse trends to support management decision-making.

Others

• Ensure alignment between HR practices and overall business objectives to support organisational effectiveness.
• Assist in developing and implementing HR policies, procedures, and frameworks to strengthen employer governance and consistency.
• Support continuous improvement initiatives within HR processes, including system enhancements and process optimisation.
• Prepare HR-related reports and provide insights to support management decision-making.
• Oversee end-to-end management of foreign workers, including recruitment, coordination, onboarding, and repatriation processes. Ensure compliance with all applicable statutory and regulatory requirements (e.g., immigration, labour laws, levy payments, and permit renewals).

We Are:

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You will:

• Own and shape YouTrip’s brand and content strategy, ensuring our brand narrative, messaging, tone of voice, and storytelling are consistent, compelling, and relevant to consumers.
• Lead the full content ecosystem across key owned and organic channels, including social media, website, blogs, EDM newsletters, in-app content, product education, and campaign content.
• Develop and manage the content roadmap, translating business priorities, campaign plans, product features, travel moments, and cultural trends into engaging content that builds awareness, trust, engagement, and conversion.
• Drive YouTrip’s social media strategy and day-to-day content planning, including platform strategy, content pillars, publishing calendar, caption writing, content ideation, community-facing content, and campaign amplification.
• Lead website and blog content planning, including SEO-led articles, product explainers, travel guides, educational content, and evergreen content that strengthens YouTrip’s visibility and authority.
• Plan and execute EDM and in-app campaign content in collaboration with product teams, ensuring newsletters, campaign announcements, and promotional messages are clear, engaging, and conversion-focused.
• Support integrated marketing campaigns by developing campaign narratives, content angles, messaging frameworks, creative briefs, and channel-specific content adaptations across social, website, EDM, in-app, PR, partnerships, and paid channels.
• Guide creative and content production by working closely with designers, videographers, creators, agencies, and internal stakeholders to deliver high-quality assets that meet brand standards, campaign objectives, and channel requirements.
• Collaborate closely with cross-functional team members including Product, Data, Customer Support, and regional teams to ensure content and brand initiatives are aligned, well-executed, and performance-informed.
• Measure and report on brand and content performance, including social engagement, content reach, website/blog traffic, EDM performance, campaign content effectiveness, and audience insights to guide ongoing optimisation.

You are:

• A Content Aficionado: the social and digital space is your playground. You stay ahead of trends, understand what drives engagement, and know how to turn insights into thumb-stopping content that resonates with consumers.

• Brand-First in Your Thinking: you understand how to build a brand from the ground up and can translate strategy into consistent messaging, narratives, and creative storytelling across all channels.
• A Strong Storyteller: you know how to simplify complex product propositions into clear, engaging, and consumer-friendly content across social, web, blog, EDM, in-app, and campaign formats.
• Socially & Culturally Fluent: you understand internet culture, consumer behaviour, travel trends, social platforms, and content formats, and can spot relevant moments for the brand to participate in.
• SEO & Content-Led: you understand the value of evergreen content, search intent, keyword-led planning, product education, and long-form content in building organic discovery and trust.

• Technically Savvy: you are comfortable with marketing tools, content management systems, social media platforms, analytics dashboards, AI tools, and CRM/email platforms, and can use data to guide content and campaign decisions.
• A Natural Campaign Storyteller: you can support integrated campaigns by developing the right messaging, content angles, creative direction, and channel adaptations across social, EDM, blog, in-app, paid, PR, and partnership touchpoints.
• An Excellent Multi-Tasker: you thrive in a fast-moving environment. You can manage multiple content workstreams, campaign deadlines, stakeholders, and approvals without losing sight of quality.
• A Fearless Self-Starter: you take ownership, suggest bold ideas, and execute with confidence. You are comfortable getting hands-on with writing, briefing, coordinating, editing, reviewing, and troubleshooting when needed.
• Strategic Yet Practical: you can zoom out to see the bigger brand and content direction, while still being tactical enough to execute, optimise, and solve day-to-day content and campaign challenges.

Lead and grow IKEA Klang Valley as a strong and relevant market for the many people by driving commercial growth, operational excellence, people development and an inspiring customer experience across all customer meeting points.
The Store Manager plays a key role in strengthening the totality of the market through close collaboration across functions, leading with IKEA values, and creating sustainable long-term business growth.

Purpose of Job:

I am overall responsible for developing IKEA in the local store market, where the IKEA Store is one of my means to do this – it is not just about running and operating the IKEA Store. I build, lead and develop IKEA and The IKEA store in my local market in accordance with the IKEA vision, IKEA business idea and the IKEA Human Resources Idea to secure the short, medium and long­term growth, and profitability of our business. I do this by leading and inspiring my team to create and implement a store business plan that combines our national priorities with the local needs, thereby communicating a coherent and consistent message to our customers and local market consumers. My aim is to:

• grow our market share by making my IKEA store more accessible to the many people and encouraging existing customers to shop more frequently over time and new consumers to become regular customers. An excellent shopping experience is always top of mind.
• secure a competent and highly performing team and to attract develop and inspire our co-workers in order to position the IKEA retailer as the best employer in our local market.

Assignment:

Consumers/Customers

• I broaden our customer base, by positioning the IKEA retailer as the leader in life at home in my local market. I do this through securing a consistent implementation of the IKEA Concept and showing the depth and breadth of the IKEA range through relevant, affordable, functional, inspiring and sustainable home furnishing solutions.
• I take the IKEA national business plan and ensure our store plan is aligned to this while meeting our local consumer needs. Our aim is to communicate a consistent message to our consumers and sell the benefits and uniqueness of the IKEA idea, attracting consumers to our stores, and supporting the conversion of visitors into loyal, long-term IKEA customers.
• I ensure we actively work towards fulfilling the four tasks of the IKEA store: o to act as a highly efficient, and staffed, sales mechanism

o to show home furnishing solutions full of inspiring home furnishing ideas

o to serve as a well-qualified home furnishing specialist

o to provide a day out for the whole family.

• I regularly walk the store at different times of day and take the opportunity to actively engage with our customers and co-workers, I use the insights I gain from this to work with my team to help improve the shopping experience for our customers.
• I actively promote our social and environmental commitment in the local market and work with my team and our customers to understand how, together, we can contribute to sustainability.
• I work with my management team to ensure our stores are always safe, secure and healthy environments for visitors and co-workers.
• I am the IKEA spokesperson in my local market. It is my responsibility to ensure that our external communication reflects the IKEA vision and values.

Commercial

I lead, manage and inspire my team to grow our business with sustained long-term profitability. I do this by:

• working with my management team to ensure we identify and capitalise on business opportunities in our local market in order to grow our market share. I do this in line with our commitment to creating a sustainable life at home and being a good neighbour.
• securing the co-ordination of the store business plan process. I lead and inspire my team to work together to ensure that the store is steered towards common IKEA directions and objectives and that we identify and capture local potentials and opportunities. I secure the implementation of this plan and lead the follow-up and analysis of results. We use these insights to influence and guide our future plans.
• understanding our local market demographics, the economy, our competitors, consumers’ living situations and shopping behaviours. I use this knowledge to adapt costs and resources in order to meet our agreed financial goals, while growing our long-term profitability.
• working with my team and the country retail manager to evaluate our performance, in order to constantly improve our operational efficiency, which will benefit our customers and our business. I use benchmarking and best practice to achieve this.
• working with my team and my country retail manager to secure the effective implementation of tools, working methods and proven solutions and following up on these in order to maximise their impact and benefit.
• securing that we invest in projects that give a good return on investment. I do this by working with the country retail manager and my service office colleagues. We analyse the benefits and costs of proposed investments to ensure we effectively prioritise our investment plans in line with country priorities.
• ensuring we comply with our local and national legislative obligations.

People

• I am the leader of the IKEA HR direction in IKV stores. My responsibility is to create an environment where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.
• I ensure that we focus on effective recruitment, competence development and job knowledge so that as a store we have well-informed, commercially focused co-workers who can support the retail processes.
• I provide an inspiring and motivating direction for my team and engage them fully in the tasks of becoming leaders in life at home and generating sales growth.
• I am committed to the development of my team and together we create their individual personal development plans to reflect their business and personal development needs. I support them in achieving these goals.
• I delegate responsibility to my team members to help them grow and develop, according to their individual ability and experience.
• I create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues.
• I actively lead and ensure that I have in place a living succession plan.
• I set clear goals and expectations, and make time to follow these up with my team.
• I reward good performance and take action to improve poor performance.
• I encourage my managers to work as a team and network between stores in order to share good examples and successes.
• I actively work to encourage clear communication and co-operation between my managers and their matrix partners at the Service Office in order to share good examples that will support our overall store development.
• I am responsible for my own development and look to my manager and my matrix for support in improving my competence.

Financial

• I ensure our store business plan supports the country business plan and focuses on our global commercial priorities.
• I set key performance indicators (KPIs) for my team based on the achievement of our country goals in the team’s specialist areas.
• I constantly monitor our performance against IKEA objectives and agreed goals. I adapt and take action accordingly to achieve them.
• I evaluate the return on investment of any store initiatives to ensure value for money and the achievement of our stated objectives.
• I ensure all store initiatives grow our business and support the sustaining of long-term profitability.
• I control costs by working in a lean, simple and cost-conscious way using good examples and encouraging my team and my colleagues to discover even more effective ways of working.
• I secure that purchasing is made according to the principles defined in the Purchase Policy:

• Operational participation in procurement projects
• Compliance of Retail Purchase Toolkit (if applicable), IWAY and signed agreements

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.

Get to Know the Team

The Mobility team is an established team responsible for the Transport module in the Grab app. We improve the core transport booking experience. We are made up of experienced and diversified engineers. If you are looking for an opportunity to make it seamless and effortless for millions of users, then you should join our team!

We are working on high throughput, real-time distributed systems that use algorithms and machine learning techniques to solve hundreds of millions of requests per day. Our mission is to offer the best products and experiences to our passengers to increase adoption, engagement and conversion of our services.

We are a distributed team with members spread across Singapore, China, Vietnam and Malaysia at the moment. Our mode of communication is English, both in spoken and written form. Our team has direct end-user contact, and influence on the bottom line for Grab. You will report to our Software Engineering Manager, and you will based onsite in our KL office.

Get to Know the Role

We are looking for a Senior Site Reliability Engineer to provide better stability and operational excellence for Mobility team in Grab. We believe you have professional sysops/infrastructure knowledge and the ability to build comprehensive systems, but if you believe you have what it takes then we'd love to hear from you either way. This role is required because stability and operational excellence is critical to our services. In return, you will produce impacts to Grab's core systems.

The Critical Tasks You Will Perform

• Provide automated solutions for manual tasks and challenges we're facing.
• Manage cloud infrastructure using Infrastructure as Code solution.
• Get involved in deep diagnosis of incidents, and engage with multiple accomplished engineering teams on resolutions.
• Supporting different teams to make long-term infrastructure decisions, provide suggestions for infrastructure optimizations.
• Drive operational excellence practice and help improve reliability, stability and scalability challenges with engineering teams.
• Lead junior engineers to complete projects and help them grow.
• Mentor other engineers, define our technical culture, and help build a fast-growing team.

Get to Know the Team

GrabAds allows Advertisers, Agencies, and Merchants to engage the Grab Audience via innovative online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients are able to reach their desired audiences at scale, while driving measurable business outcomes.

We would like You to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.

Get to Know the Role

As part of Regional GrabAds SMB Strategy & Planning team, you will support various regional business development initiatives and co-create strategic business plans to drive self-serve ads growth. Promote and deliver self-serve advertising services to Grab's ecosystem participants. You'll work cross-functionally with leaders from GrabAds, Product, Marketing, Food & CE and relevant stakeholders to identify compelling advertising solutions for broad merchants adoption.

An ideal candidate will embody a strategic business mindset, analytical. Enjoy exploring ideas with internal function stakeholders. Understanding business levers and how to piece critical drivers together to grow business. The candidate will also enjoy challenging the status quo, chasing results, diving deep into troubleshooting and working with their peers to share solutions and raise the bar for the entire team. We hope this sounds like you and you are excited about this opportunity!

The Critical Tasks You Will Perform

• Strategic Persuasion: Co-create and execute strategies and special projects to grow business potential via cross-functional and country enablement.
• Performance Tracking: Oversee performance tracking, analysis, and reporting to ensure the financial health of business operations. Identify opportunities and escalate issues in collaboration with the data analytics team.
• Market Intelligence: Conduct industry and trend analysis to identify opportunities for innovation and differentiation.
• Business Insights: Consolidate and synthesize critical business insights for opportunities, learnings, and provide direction for business decision-making.
• Leadership Alignment: Manage business review cadences and executive updates for leadership alignment.
• AI & Process Innovation: Champion an AI learner/builder mindset by proactively identifying opportunities to leverage AI tools to identify business opportunities, automate workflows, build lightweight solutions, and drive operational efficiency.

Get to Know the Team

The Tech Governance team is essential for maintaining governance across Grab Tech's personnel, processes, and systems. We focus on implementing effective policies and controls while safeguarding company assets against risks. Our team values collaboration with multiple business stakeholders to enhance governance and drive continuous improvement in technology operations through innovative solutions.

Get to Know the Role

We are looking for a dynamic and strategic Tech Governance Manager to join our team. You will be reporting to the Head of Governance, and you will work with the Tech and Engineering Teams and other Governance, Risk and Compliance functions. You will lead Grab Tech's proactive governance initiatives — ensuring compliance, scalable control design, and cross-functional alignment.

You will base onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Lead the development and continuous update of our Technology Governance Framework, including policies, standards, and guidelines.
• Lead the identification and assessment of technology risks including AI-specific risks and defining controls to mitigate these risks.
• Collaborate with Tech and Engineering teams to ensure the systematic enforcement and automated implementation of controls within systems.
• Define metrics, systematically monitor and report on the effectiveness of governance controls and risk mitigation strategies to Leadership.
• Drive the integration of AI governance into existing tech governance, risk and compliance processes and tooling.
• Leverage and scale the use of AI-driven tools to automate governance operations, including automated compliance checks, controls monitoring, policy drafting, and automated evidence collection
• Be the control owner for technology controls, as the primary contact and subject matter expert for SOX audits and regulatory inspections.
• Oversee compliance with evolving industry regulations, and internal mandates, proactively adjusting strategies to mitigate exposure.
• Collaborate with multiple departments to integrate governance best practices into all technology projects and operations.
• Champion organisation-wide training and enablement programs to cultivate a strong culture of technology and risk awareness.
• Be an internal thought leader on the latest technology trends, AI ethics, and regulatory changes to future-proof our governance posture.

The Retail Marketing Manager is responsible for the end-to-end management of all retail marketing activities, including planning, budgeting, execution, and continuous improvement to drive retail sales. This role will also lead and supervise the Designers team in producing high quality marketing materials, while ensuring effective collaboration across internal and external stakeholders.

Strategic Planning & Calendar Management

• Develop and manage the annual retail trade calendar
• Plan, strategize, and evaluate retail marketing activations, identifying opportunities for improvement

Campaign & Promotion Management

• Lead the Retail Marketing team in executing strategic retail promotions, campaigns, events, and advertising initiatives with precision and efficiency
• Develop in-store marketing strategies and point-of-sale materials to enhance the customer shopping experience
• Ensure annual sales targets are met through tactical and data-driven marketing strategies

Collaboration & Partnerships

• Build strong working relationships with internal teams and external partners to develop impactful marketing strategies
• Identify opportunities for brand visibility through partnerships and joint marketing initiatives

Budget & Performance Management

• Manage the A&P budget to maximize ROI
• Monitor, analyse, and report on campaign performance, providing data-driven recommendations for improvement

Operational & Team Leadership

• Oversee multiple divisions, including mall marketing, mailroom, and design & creative teams
• Manage day-to-day operational and administrative functions to ensure seamless execution of marketing activities
• Lead, mentor, and motivate the team to achieve departmental goals

Other Responsibilities

• Handle ad hoc tasks and projects as assigned by Line Manager or/and Management

• Maintain a portfolio of select CRESS offtaker relationships (C&I corporates, GLCs, data centres, industrials) on a KAM basis — regular touchpoints, relationship health tracking, and demand signal monitoring.

• Build and maintain a live account brief for each managed relationship covering key contacts, current energy demand, RE commitments, pipeline status, and next actions.
• Identify and flag emerging project opportunities from managed accounts to the project development team and the BD team for action.
• Coordinate with BD on offtaker pipeline intelligence ensuring commercial signals from KAM relationships flow into the CRESS origination pipeline.
• Support the commercial structuring of CRESS project agreements in coordination with the BD team and legal counsel — providing market intelligence on pricing benchmarks, term preferences, and offtaker expectations.
• Track CRESS policy developments, tariff updates, and scheme amendments briefing the project development team on commercial implications.
• Prepare commercial summaries and offtaker profiles for investment committee submissions and financial close packages
• Track the data centre and hyperscaler segment as a priority CRESS growth channel monitoring announcements, capacity requirements, and sustainability commitments.
• Develop and maintain relationships with sustainability and procurement contacts at key data centre operators in Malaysia.
• Brief the project development team and Director on data centre pipeline intelligence quarterly.
• Submit weekly KAM status updates covering account health, new opportunities surfaced, and upcoming actions.
• Contribute to the monthly CRESS pipeline report with commercial intelligence and offtaker demand updates.

• 2–3 years in commercial development, energy sales, corporate RE partnerships, or account management ideally in the RE or energy sector.
• Experience managing B2B relationships with C-suite or procurement contacts.
• Familiarity with Malaysian corporate RE landscape CRESS, NEM, ESG commitments is a strong advantage.
• Commercially astute understands RE pricing, PPA structures, and corporate energy procurement motivations.
• Strong relationship management builds trust with senior corporate contacts.
• Analytical, able to maintain structured account briefs and identify patterns in demand signals.
• Collaborative, works fluidly between the technical CRESS team and the commercial BD function

Job Summary:

The Graphic Design & Concept Assistant Manager supports the creative team in developing and executing visual designs that align with the brand’s identity and marketing objectives. This role combines hands-on design work with team coordination, ensuring that creative projects are delivered on time, meet brand standards, and effectively support marketing campaigns, retail promotions, and digital platforms.

Responsibilities:              

As the Graphic Design & Concept Assistant Manager, your responsibilities include, but are not limited to:

Creative Design

• Develop high-quality visual assets for digital, print, retail, and social media platforms.
• Design marketing materials including campaign visuals, advertisements, POSM, in-store displays, banners, and promotional materials.
• Ensure all designs are consistent with brand guidelines and visual identity.
• Adapt global or regional creative assets to suit local market needs.

Project Management

• Assist the Retail Marketing Manager in managing design timelines, priorities, and deliverables.
• Coordinate multiple design projects across marketing campaigns, product launches, and events.
• Work closely with marketing, retail, and digital teams to understand project requirements and objectives.

Team Support & Leadership

• Guide and mentor senior and junior designers.
• Provide constructive feedback to improve design quality and consistency.
• Support the manager in maintaining workflow efficiency and creative standards.

Brand & Creative Direction

• Ensure all creative outputs align with brand tone, positioning, and campaign strategy.
• Contribute ideas for creative campaigns, visual storytelling, and brand innovation.
• Maintain and update brand assets, templates, and design libraries.

Production & Vendor Coordination

• Prepare artwork files for print and production ensuring correct specifications.
• Liaise with external vendors such as printers, production houses, and event fabricators.
• Conduct quality checks on final outputs to ensure high production standards.

Other Responsibilities

Support ad hoc tasks and projects as assigned by the Line Manager and/or Management.

Get to Know the Team

In Automation & AI Experience team, we streamline complex user issues and frictions through automation and drive cost and operational efficiency that allow Grab to scale sustainably.

Our purpose is to architect the future of support by building AI and automation frameworks that serve as the first line of resolution for millions of users across Southeast Asia. We don't just build bots; we design intelligent experiences that solve real-world problems in real-time.

Get to Know the Role

As a Senior Product Operations Manager, you operate at the intersection of AI, Product, and Customer Experience, owning the end-to-end lifecycle from ideation to launch. You define the roadmap, prioritize features, and manage the backlog while leading cross-functional teams to deliver on time. You track product metrics and KPIs to drive continuous improvement, and you spearhead automation by designing, configuring, and maintaining low-/no-code workflows—optimizing existing flows and integrating solutions with engineering to improve operational efficiency.

You will report to our Lead Product Operations Manager, and base onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Architect Automation: You will own the lifecycle of chatbot workflows, ensuring that every automated interaction is helpful, accurate, and empathetic.
• Data-Driven Optimization: You'll dive deep into performance metrics to identify where users are dropping off and implement rapid iterations to improve resolution rates.
• Cross-Functional Bridge: You will collaborate with Product Managers and Engineers to translate user feedback into technical requirements, ensuring our automation roadmap aligns with real-world needs.
• Operational Excellence: You will manage the deployment of new features, ensuring they are rolled out flawlessly across the Grab ecosystem.

• You lead the IKEA Café, Bistro and Swedish Food Market as a strong communication mix to strengthen IKEA’s home furnishing business market position in the local market.
• You are accountable for the SFM/Bistro revenue and customer satisfaction goals towards IKEA Food Direction & Strategy, including financial performance i.e. gross profit, costs, man-hours planning, and productivity levels.
• You cooperate with the IKEA Food Management Team to enhance the link between the IKEA Restaurant & Café and the Swedish Food Market by taking actions to promote cross merchandising/communication.
• You are responsible for food preparation and the cash registry in ensuring adherence to the guidelines stipulated in IKEA Concept Documentation and IKEA Safety & Security Risk Manual.
• You ensure a safe working environment for co-workers and customers in accordance with prevailing local health and safety regulations and HACCP standards.
• You act in accordance with the IKEA Sustainability Direction and work with the team to take actions that contribute to sustainability, such as waste management.

• Business Process Compliance: Work with stakeholders to ensure that store operations meet IKEA’s safety standards, and compliance with standard operating procedures (SOPs), local legislation, and regulatory requirements.
• Risk Assessment & Mitigation: Identify, assess, and address safety and security hazards, process gaps, and implement preventive and corrective actions to mitigate risks.
• Leadership in Safety & Security: Lead the development, implementation, and monitoring of safety operating procedures and systems that align with IKEA’s requirements and local legislation
• Training & Development: Provide expertise on and develop training materials for co-workers and external partners to ensure adherence to safety and risk management protocols. Oversee ongoing training and audits related to safety and compliance.
• Emergency Response Management: Ensure readiness for emergency situations by coordinating with the store’s Emergency Response Team. Lead crisis management and emergency response efforts in alignment with the store’s plans.
• Risk & Compliance Culture: Promote a safety-focused culture by raising awareness and driving action throughout the store. Educate and empower co-workers and external service providers on Ikano’s Code of Conduct, Anti-corruption & Bribery Policy, operational procedures, and relevant local legislation related to health, safety, security, and the environment, fostering a culture of transparency and ethical behavior.
• Audit & Incident Management: Lead incident investigations and work with relevant teams to resolve safety issues. Ensure compliance with internal and external audits (Sec Check, insurance reviews, Wecheck, etc.).
• External Agency Relations: Represent IKEA in communications with external agencies (e.g., Police, Fire Brigade, Security Services) and ensure ongoing compliance with regulatory changes
  and requirements.
• Fraud Prevention: Identify areas of potential fraud and work with internal stakeholders to ensure proper controls are in place to mitigate risks.

• Lead the regional origination strategy — identifying, prioritising, and advancing utility solar project opportunities across Vietnam, Philippines, Indonesia, Thailand, and ad hoc markets.
• Own the ASEAN Power Grid opportunity — tracking cross-border corridor developments, bilateral power agreements, and interconnector projects relevant to the company's pipeline.
• Oversee the build-out of in-country subcontractor networks (solar installation, civil works, interconnection, cabling) as a strategic commercial asset.
• Direct the Regional SEA Development team in market intelligence gathering, local authority engagement, regulatory groundwork, and JV partner management.
• Represent the company in senior-level partner discussions, government briefings, and market-entry negotiations.
• Oversee the Malaysia land acquisition pipeline — ensuring sufficient land depth to support development targets across LSS, CRESS, and special projects.
• Direct the Assistant PM, Land Development and the land team in parcel sourcing, landowner negotiation, due diligence, and title resolution.
• Own strategic landowner and land aggregator key accounts attending critical negotiations and providing escalation support.
• Manage C&I offtaker and land aggregator key accounts on a KAM basis maintaining relationship health, surfacing pipeline intelligence, and escalating to the Director at deal-critical moments.
• Manage overseas partner relationships for all SEA markets JV sponsors, development co-sponsors, and in-country partners.
• Directly manage the Assistant PM, Land Development and Assistant PM, Regional SEA Development — setting KPIs, conducting monthly reviews, and developing both into future PM-level leaders.
• Oversee the performance of in-country leads (Vietnam, Philippines) through the Asst PM SEA.
• Deliver a comprehensive monthly pipeline report to the Director covering regional SEA origination, land pipeline status, key account health, and risks.

• 5–8 years in RE project development, land acquisition, or infrastructure development across Southeast Asia.
• Degree in Engineering, Business, Property, or related field. MBA or equivalent is an advantage.
• Fluent in English; additional SEA language proficiency is a strong advantage.
• Proven experience managing cross-functional teams and in-country development pipelines.
• Track record of independently originating and advancing utility-scale RE projects to advanced development stage.
• Direct experience working in at least 2 SEA markets beyond Malaysia.
• Commercially strong, able to structure JV terms, evaluate project economics, and lead partner negotiations.
• People leader, develops direct reports deliberately, not just assigns tasks.
• Willing and able to travel extensively across SEA. This role requires physical presence in-country.
• Established network across SEA RE market, partners, contractors, government contacts.

• Identify, qualify, and advance utility solar project opportunities across assigned SEA markets from initial market screening through site identification, feasibility confirmation, and opportunity handover to the EPCC team.
• Maintain a live SEA opportunity pipeline tracker covering all markets, with stage, MW potential, key contacts, and next actions.
• Conduct regular in-country market visits attending authority briefings, partner meetings, and site assessments.
• Build and maintain a vetted subcontractor roster for each market covering solar installation, cabling and onshore works, civil works, and interconnection facilities.
• Qualify subcontractors against the company's technical and commercial standards; maintain documented vendor lists for each trade by country.
• Coordinate subcontractor introductions to the Regional EPCC Development Executive for active tender nominations.
• Build and maintain relationships with energy ministries, grid operators, permit authorities, and relevant government agencies in each market.
• Track policy developments, tender announcements, and regulatory changes that affect the company's pipeline.
• Map the permit pathway for utility solar projects in each active market documenting timelines, requirements, and key decision-makers.
• Identify, qualify, and manage local development partners and JV co-sponsors in each SEA market.
• Maintain active partner relationships through regular touchpoints and joint market development activities.
• Escalate JV term discussions and new market entry opportunities to the Project Manager and Director.
• Direct and manage the in-country Vietnam Lead and Philippines Lead setting workplans, reviewing output, and providing development support.
• Manage the SEA Market Development Executive ensuring effective deployment across market priorities.
• Submit weekly SEA pipeline and market intelligence updates to the Project Manager.
• Contribute to the monthly regional report covering opportunities, subcontractor network, authority engagement, and risks.

• 3–5 years in RE project development, infrastructure origination, or market development across SEA.
• Proven experience working and travelling in at least 2 SEA markets.
• Degree in Engineering, Business, or related field.
• Fluent in English; additional SEA language (Vietnamese, Tagalog, Bahasa Indonesia, Thai) is a strong advantage
• Experience managing in-country teams or local partners remotely.

As Business Development Manager, Scaffolding Construction – APAC, you will be responsible for defining and driving the Ringlock shoring & scaffolding strategy across several key markets in the region, while identifying and developing new business opportunities. You will support our established sales teams by contributing with your practical and technical expertise in shoring & scaffolding and by actively pursuing selected sales leads. In addition, you will build and maintain a strong regional network and work closely with Doka headquarters, country organisations, and customers to ensure sustainable revenue growth. Clearly defined annual revenue targets will form part of your remuneration package. 

Based in Malaysia, this role reports to the Head of Sales and has a functional reporting line to the Director of Business Development Scaffolding in our HQ. We are looking for a proactive, sales-driven individual who thrives in a dynamic environment. If you’re keen to develop your career with a global industry leader, this is a great opportunity for you! 

Key Responsibilities 

• Refine and implement the Doka EAP shoring and scaffolding construction strategy in close collaboration with Doka Headquarters and local country organisations.  

• Lead structured, country-specific benchmarking activities to assess competitive positioning across key markets, including pricing, product specifications, finishing, and overall value proposition.  

• Translate insights into clear recommendations to strengthen market positioning and identify growth potential in each of the selected key markets. 

• Define revenue targets and strategic objectives in partnership with country management and sales teams.  

• Lead quotation processes for large-scale shoring & scaffolding projects and coordinate pre‑qualification documentation to support successful tenders.  

• Identify and understand country and project-specific product and service requirements (e.g. approvals, permits, licenses) and support local teams in fulfilling these requirements.  

• Develop and maintain a strong pipeline of key shoring & scaffolding projects across the EAP region, covering both established and export markets.  

• Actively follow up on and successfully close identified sales leads.  

• Participate in customer visits together with local sales teams to support business development activities.  

• Build and maintain a robust network of relevant internal and external stakeholders across the region.  

• Share best practices with local teams, including shoring & scaffolding solutions, workflows, and contract management approaches.  

• Promote internal shoring & scaffolding expertise through one‑to‑one support as well as structured training sessions for sales and engineering teams. 

Get to Know the Team

• The GrabMart Merchant Acquisition team owns the full merchant journey. This journey includes shaping acquisition strategy and curating the right assortment, as well as setting pricing, designing promotions, and driving partner success across our on-demand retail and groceries platform.
• We work closely with Marketing, Operations, Product, and Regional teams to deliver standout selection, smart pricing, and best-in-class experiences for our users.
• In this role, you'll partner closely with Key Account Managers and Partner Operations. You'll bring strategic retail partners on board, including supermarkets, convenience chains, specialty, lifestyle, and FMCG brands. You'll ensure a seamless onboarding experience together with the KAM team.

The Critical Tasks You Will Perform

• Develop and execute strategies to acquire new merchants for GrabMart, including identifying new business opportunities, building relationships with key decision-makers, and negotiating commercial agreements.
• Manage a pipeline of prospective retail partners, tracking progress and ensuring consistent follow-up to hit acquisition targets.
• Collaborate with cross-functional teams — including Key Account Management, Marketing, Product, and Operations — to ensure a cohesive approach to merchant acquisition and onboarding.
• Analyze retail and quick-commerce trends, competitor activity, and category developments to identify opportunities and refine acquisition strategies.
• Meet or exceed monthly and quarterly targets across new merchant signings, category coverage, and GMV contribution — reporting on progress and adjusting strategies as needed.

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 

• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 

• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 

• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 

• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 

• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.