ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas. Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes. How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success.

Most of your time will be spent driving impact through:

• Multi-Cloud Infrastructure & Kubernetes Management: Own, deploy, scale, and maintain our multi-cloud architecture across Tencent Cloud, Alibaba Cloud, and GCP. You will manage containerised workloads end-to-end using TKE, ACK, and GKE clusters to ensure high availability for both China domestic and global operations.
• Automated CI/CD & Infrastructure as Code (IaC): Design, build, and optimise robust CI/CD pipelines using Jenkins, GitLab CI, or GitHub Actions. Develop and maintain reusable Terraform modules to standardise infrastructure deployments globally.
• Compliance, Monitoring & Operational Excellence: Ensure absolute compliance with China’s data residency, domestic CDN requirements, and ICP regulations. Implement proactive observability (Prometheus, Grafana), participate in daytime on-call rotations, and integrate alerts with regional collaboration tools (WeChat Work, DingTalk, Feishu).

These are minimum-requirement skills and a ‘must-have’ for the role:

• Proven Multi-Cloud & Kubernetes Expertise: At least 3 years of overall cloud experience, featuring a strict minimum of 1 year each of hands-on experience with Tencent Cloud (TKE, VPC, CLB), Alibaba Cloud (ACK, ROS, SLB), and GCP (GKE, IAM, Cloud Run). Production-level experience with Kubernetes is mandatory..
• Strong Automation, IaC & Scripting Skills: Proven track record of developing Terraform modules for multi-cloud environments alongside experience building pipelines in Jenkins, GitLab CI, or GitHub Actions. Proficient in automation via Python, Go, or Shell scripting.
• Bilingual Fluency & China Compliance Knowledge: Native or business-level fluency in Mandarin (to interface with domestic platforms and teams) and English proficiency for technical documentation. You must possess a solid understanding of China's ICP registration and domestic CDN frameworks.

• Assist in the preparation, compilation, and submission of EPCC tender documents, including technical schedules, commercial inputs, and compliance checklists.
• Track tender timelines, submission deadlines, and evaluation milestones across active bids.
• Coordinate with internal teams (land, CRESS, finance, legal) to gather inputs required for tender submissions.
• Maintain an organised document repository for all active tenders, ensuring version control and audit trail.
• Support the development of no-policy special projects, coordinating feasibility inputs, authority submissions, and stakeholder correspondence.
• Track regulatory engagement and approval milestones for active special projects.
• Assist in preparing presentation materials and project briefs for senior leadership review.
• Coordinate with external consultants, authorities, and contractors on document requests and submission requirements.
• Attend and minute meetings with external parties, ensuring action items are tracked and followed up.
• Submit weekly progress updates to the Senior EPCC & Special Projects Manager on assigned projects.
• Maintain project status trackers and flag risks or delays proactively.

• 1–2 years in RE project development, engineering, or project management — internship or graduate experience considered.
• Bachelor's degree in Engineering, Energy, Business, or related field.
• Exposure to tender or proposal preparation is an advantage.
• Strong document management and organisational discipline.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Clear written communication, able to draft professional correspondence and meeting minutes.
• Detail-oriented with a checklist mindset.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.]

Funding Societies is looking for an IT Engineer to join our IT & Enterprise Security team to serve with obsession and provide superior support to our employees (our customers), continuously endeavor to improve our IT support procedures and checklists and work with us to achieve compliance with the regulatory requirements in the countries that we operate in.

What you will do:

• Configure and deploy new desktops/laptops/mobile devices for employees.
• Define, follow, automate, and improve user on-boarding and off-boarding and provide a great user experience.
• Build, maintain, and improve inventory of IT assets.
• Support and troubleshoot endpoints, network devices, and peripheral issues.
• Continuously improve IT support procedures and checklists.
• Manage regional IT infrastructure across multiple locations.
• Manage operations and requests for directory and authentication.
• Ensure compliance of company-issued laptops with baseline standards (including ensuring patches and configurations on IT assets).
• Assist in periodic audits on user access to systems.
• Create, modify, and troubleshoot Jira Project boards.
• Write scripts and code to automate repetitive tasks and system configurations.
• Conduct awareness training for users.
• Provide second- and third-tier technical support for user access enquiries.
• Actively perform ticket management and participate in project meetings/audits/inspections.
• Participate in ongoing and new projects in the IT & Enterprise Security team.
• Monitor automation systems and perform regular maintenance to ensure reliability.
• Leverage AI tools to improve support efficiency, streamline troubleshooting, and enhance documentation and knowledge sharing.

What we are looking for:

• 5+ years of experience in the same role.
• A degree in Computer Science, Information Technology (IT), or related fields
• Knowledge of Google Workspace, JumpCloud, remote support and administration, Windows & macOS, iOS & Android OS.
• Hands-on experience with installing computer networks, network administration, network installation, IT hardware, and software.
• Self-starter with a proven track record of successfully working with a wide array of functional groups across an organization and cultures, as well as working independently.
• Excellent problem-solving, communication, and interpersonal skills
• Ability to simultaneously handle multiple assignments
• Strong in analytical and critical thinking skills, with the ability to use data to back up assumptions, provide recommendations, and drive actions.

You may be a good fit if you:

• Enjoy a fast-paced work environment, and crafting strategic and rapid fixes to high intensity problems.
• Have a keen eye for detail and a high bar for quality.
• Are comfortable navigating through ambiguity, while identifying areas for process improvement and establishing best practices.
• Have public or user-facing experience in ensuring communications are clear and succinct.
• Can problem-solve and translate complicated technical issues into solutions, while keeping a users-first mindset.
• Have an ability to execute and deliver complex operational projects involving multiple stakeholders.

The Pre-Sales and Post-Sales Support Associate within the Strategic Analytics and Insights (SAI) team plays a vital role as the key liaison between Commercial, Finance, and Sales teams. This role involves providing expert guidance on finance processes, ensuring strict adherence to the Monthly Closing deadlines, and supporting the smooth execution of sales operations. You will work closely with sales development teams across APAC, collaborating with cross-functional teams to optimize tools and processes that accelerate the sales cycle, enhance efficiency, and drive business growth.

Responsibilities:

• Collaborate with SA&I sales representatives to support day-to-day Inside Sales activities and ensure seamless operations.
• Assist sales representatives in updating decks with NIQ branding, ensuring all sales content is polished and client-ready.
• Manage and maintain CRM records for sales representatives, ensuring accuracy and consistency.
• Analyze market data to identify trends, patterns, and actionable insights to inform sales strategies.
• Handle invoicing and contract renewals, ensuring timely and accurate billing processes.
• Ensure proper revenue recognition by updating project dates and coordinating follow-ups with operations and sales representatives on pending tasks.

Reporting to the Manager, Singapore, this role will offer an opportunity for you to broaden your knowledge and skills related to e-Commerce payment solutions as you will be tasked to lead payment gateway integrations, to provide technical support to clients by understanding their payment processing requirements and designing appropriate solutions and to maneuver internally to obtain the development resources necessary to meet merchant needs. This role will work closely with internal and external stakeholders locally and regionally which includes business partners, third party vendors and development teams to design and deliver IT solutions that enable the e-Commerce business unit to achieve results.

Merchant Support, your primary responsibility will include but not limited to

the following:

• To support business development efforts during pre-sales, implementation, and post-sales support by:

- providing technical expertise to internal and external stakeholders.

- designing and presenting ecommerce solutions for clients and partners

- conducting internal and external training

• Point of contact point between technology team and business / product development
• team technical issues/bugs.
• Able to decipher/decoded merchant logs and troubleshoot.
• To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up to date.
• To work with other teams within the company for multi-country solutions
• Assist with merchant integration and support integration related queries, deciphering/decoding merchant logs and troubleshoot
• Monitor daily batch jobs and operational functions within the systems
• Manage merchant helpdesk or merchant/customer issues and maintain work with technical teams to provide visibility on the issue and resolution (including providing the
• RCA).
• System monitoring and SLA follow ups.
• Assist with ad-hoc special projects integration and monitor stability (can be 24/7 for a period), specially for L1 cases

• 3 years working experience in payment, retail or IT solutions vendors
• Extensive pre-sales / post –sales or consulting experience
• Experience in fintech, payment gateway would be an advantage
• Ability to effectively prioritize tasks
• Dedication and commitment to problem resolution
• Strong customer focus, Proactive/Extrovert, Team Player
• MS Visual Studio 2013
• Knowledge of SQL Statement
• API-based programming skills is an advantage
• Java, HTML, Desktop OS, Window Server

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Operational Core Responsibilities

1. Oversee and ensure effective execution of rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work, service level agreements (SLA), and compliance to SOPs.

2. Coordinate annual and monthly maintenance planning, aligning manpower, site access, and third-party support schedules.

3. Provide on-site technical leadership in fault diagnosis and troubleshooting. Guide resolution based on root cause rather than symptoms.

4. Coordinate with Customer Service and internal teams to ensure accurate and timely communication of maintenance outcomes for effective client reporting and service continuity.

5. Review and verify site reports, inspection checklists, photos, and test records submitted by Technicians and Engineers. Ensure proper documentation for internal reference and client reporting.

6. Prepare high-level technical reports for various needs including client requests, compliance, analysis, claims, etc.

7. Oversee inventory planning and availability of spare parts, tools, and equipment required for ongoing operations; ensure stock readiness to minimize service disruptions and support operational continuity.

8. Ensure proper tracking, escalation, and closure of service tickets within defined SLA timelines, including continuous review of open items and coordination with relevant parties to resolve delays.

9. Plan, lead, and supervise execution of special technical projects (e.g., solar PV dismantling and reinstallation, equipment upgrades, relocations) in coordination with clients, contractors, and internal teams, ensuring scope clarity, schedule adherence, and risk control.

10. Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices.

Department Support Roles

1. Mentor and coach Engineer and Technician to improve technical competencies, task ownership, and work quality. Lead by example in field behaviour and problem-solving approach.

2. Assist in onboarding new field staff, delivering training on safety, standard tasks, and use of checklists or mobile apps. Support cross-division technical sharing if required.

3. Identify recurring issues or workflow inefficiencies. Recommend updates to checklists, SOPs, or job plans based on field feedback and lessons learned.

4. Provide technical input and documentation support for equipment failure investigations, including photo records, test results, and historical data.

5. Participate in high-priority maintenance or rectification works across other divisions/regions upon assignment by HOD.

6. Maintain professional relationships with clients, address operational concerns, and follow up on technical issues with support from the Customer Service and Commercial teams.

7. Act as the regional technical focal point for assigned accounts, building trust through consistent performance and communication.

8. Support technical risk reviews and provide site inputs during pre-project assessments or inter-departmental coordination meetings.

• Bachelor’s degree in Electrical Engineering or equivalent from a recognized institution.
• Possess 3 years of experience in project management, construction, or operations & maintenance of rooftop solar PV system.
• Possess valid CIDB Green Card and Working at Height certification.
• Advance understanding of rooftop solar PV systems, including design, components, troubleshooting, and compliance with performance and safety standards.
• Good understanding in Job Method Statement, HIRARC preparation for high risk working environment.
• Ability to prepare preventive and corrective maintenance schedules, oversee field service teams, and ensure timely, quality execution aligned with SLAs.
• Clear written and verbal communication skills to coordinate with internal stakeholders and document maintenance results through accurate technical reports.
• Strong interpersonal and communication skills for mentoring, client engagement, and inter-departmental collaboration.
• Proven capability to lead and guide technicians and assistant engineers in daily operations, training, and field discipline.
• Demonstrates high accountability, professionalism, and readiness to take initiative under limited supervision.
• Ability to evaluate issues on-site and make appropriate technical and operational decisions with sound judgment and proper escalation when required.
• Familiarity with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and adherence to regulatory and internal safety standards.
• Commitment to following SOPs, maintenance operating standards (MOS), and company procedures consistently.

About You

You will own and enhance SEEK’s back-office and identity platforms, with a primary focus on Microsoft 365 and related services, ensuring they are secure, highly available and aligned to our cloud-first strategy.

Based in Kuala Lumpur with 2–3 days a week working from home, you will act as the senior technical escalation point, driving infrastructure projects across data centre, AWS and Azure environments, while mentoring teammates and influencing how we deliver enterprise services at scale.

What You Will Do

• Implement, configure, support and tune high-availability back-office systems in a secure environment.
• Manage and support identity and collaboration platforms including Microsoft 365, Azure AD, Active Directory, Okta and related services.
• Configure and support infrastructure services such as AD, DHCP, DNS and mail systems across multiple regions.
• Drive and deliver key infrastructure projects and technical initiatives across datacentre, AWS and Azure platforms within agreed timeframes.
• Leverage IaaS, SaaS, PaaS and Infrastructure as Code to automate and improve capacity, availability, performance and configuration management.
• Identify risks to service and availability, design mitigations and ensure SLAs are consistently met for IT systems and services.
• Mentor and train team members, provide technical guidance, and act as the go-to escalation point for complex system issues, including occasional on-call support. 

We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that support the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions.  This approach reduces risk and enhances efficiencies, making us a leading and trusted partner every step of the way.

We are expanding our Subsea Pipelines capability in Malaysia and are seeking a Project Engineer to support both the delivery of projects and the growth of our regional presence.

This is a hands-on, delivery-focused role with exposure to project execution and client-facing activities, offering the opportunity to develop into a broader, commercially aware position.

Working closely with operations, clients, and regional leadership, you will support the safe and efficient delivery of subsea pipeline and pre-commissioning projects across Malaysia and the wider APAC region.

Key Responsibilities

• Support the execution of subsea pipeline and pre-commissioning projects from planning through to offshore delivery
• Coordinate mobilisation of personnel, equipment, and vessels to ensure efficient project execution
• Deliver and support activities across:
• Subsea pipelines and SURF operations
• Pigging and pipeline cleaning
• Pre-commissioning and commissioning services
• Umbilical and riser testing and flushing
• Nitrogen dewatering and FCGT (Fill, Clean, Gauge & Hydrotest)
• Subsea pumping and testing units
• Assist in pipeline engineering scope including calculations, testing, integrity, and system readiness
• Support tendering activities including technical evaluations, cost inputs, and proposal development
• Interface with clients on technical delivery, with exposure to business development and tender support
• Ensure compliance with HSE, quality, and operational standards at all times
• Support preparation of technical proposals, project documentation, and execution plans

Requirements

• 10+ years’ experience within subsea / pipeline / pre-commissioning environments
• Strong technical understanding with a willingness to be hands-on
• Dewatering with Nitrogen Membrane spread and Coil tubing experience would be ideal.
• Experience in tendering, technical calculations, and project execution
• Good knowledge of the local Malaysian supply chain and vendor landscape
• Project execution experience in Indonesia is an added advantage
• Good communication skills with the ability to engage clients and stakeholders
• Exposure to business development or client interaction is an advantage
• Fluent English (spoken and written)

Profile

• Ideally, a technically strong candidate with an outgoing, client-focused personality, capable of building and maintaining strong customer relationships

Diversity & Inclusion

EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are looking for a highly motivated individual to join our team as a Recovery & Enforcement Intern. This role is primarily focused on debt recovery operations, with the opportunity to gain hands-on, practical legal exposure in litigation and enforcement processes in Malaysia.

You will gain insight into how recovery strategies are executed—from early-stage collection efforts to legal enforcement and litigation, and have the opportunity to work with external legal counsel and third party recovery agencies.

What will you do:

Recovery & Enforcement Operations Support

• Analyse portfolio performance and recovery trends

• Support the management of delinquent accounts and execution of recovery efforts including tracking, follow-ups, and coordination
• Assist in monitoring repayment progress and implementation of restructuring arrangements and recovery strategies
• Liaise with external legal counsel and other external parties on recovery and litigation matters
• Support preparation, review and summarisation of recovery and litigation-related documents
• Support the filing of all cause papers and monitor compliance with court deadlines
• Support coordination of litigation-based recovery actions, including judgment enforcement
• Maintain and support continuous improvements on records, trackers, and reporting for recovery and enforcement cases, including supporting enhancements and new tracker development
• Undertake any other tasks as may be assigned from time to time within the scope of the role

Hands-on Enforcement & Regulatory Exposure

• Gain practical exposure to litigation-based recovery processes, including supporting the preparation and review of cause papers (e.g. statements of claim, affidavits, enforcement documents), under the guidance of the Legal team
• Develop understanding of enforcement and asset recovery strategies in practice
• Gain practical exposure to the practical steps and processes that facilitate enforcement actions, including:
• Supporting processes involving JPJ (vehicle ownership / enforcement checks)
• Land Office searches and dealings (e.g. title verification, encumbrances)
• Stamp Office processes and documentation requirements

What are we looking for:

• Undergraduate(s) in Law are preferred but this role is open to all backgrounds (Law, Business, Finance, Tech or others) – anyone keen to gain hands-on experience is encouraged to apply
• Strong interest in collections, litigation, recovery, or fintech
• Detail-oriented, organised, and proactive
•  Comfortable working in a fast-paced, execution-focused environment

What's in it for you:

• Exposure in a diverse range of unique peer-to-peer (P2P) financing products
• A comprehensive understanding of the post-delinquency loan lifecycle, from  default management, recovery strategies, and enforcement actions
• Practical understanding of how legal processes are applied in recovery
• Exposure to Malaysia’s court and enforcement ecosystem and processes
•  A unique blend of operational, legal, financial, and tech-driven experience

This internship comes with a monthly allowance of RM1,000.

As a QA Engineer you will be supporting the development teams by ensuring the quality of their output through a combination of manual and automated testing.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Kuala Lumpur office is a bright, modern space located at the heart of the city. The team here is expanding, making it our second-largest hub, and we’re excited to welcome like-minded individuals to join an exciting, collaborative environment filled with professionals who have a passion for innovation and driving change.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Key Responsibilities:

• Collaborating with cross functional teams to understand product features and architecture.
• Deriving meaningful test scenarios based on business requirements and system workflows.
• Performing functional, regression, integration and end-to-end testing on tasks and epics.
• Developing and maintaining an up-to-date regression pack to ensure ongoing testing of critical functionalities.
• Writing, executing, and maintaining test cases for automation.
• Assisting in bug reproduction, investigation and work with developers on root cause analysis.
• Maintaining test scripts to run in CI/CD environment.
• Promoting delivery of quality software.
• Communicating effectively on progress and ensure impediments are raised early to minimise impact on the delivery.

• Proven experience in quality assurance across automated and manual testing within software development with at least 3+ years of experience.
• Should have 2+ years’ experience in front-end, API and end-to-end testing.
• Develop and maintain automated scripts using tools like Playwright, Cypress, K6 and Postman.
• Strong preference for experience in scripting language such as TypeScript, JavaScript.
• Skilled in using CI/CD tooling such as GitLab, TeamCity etc
• Experience using Jira or similar project management tool.
• Maintain and enhance test documentation including test scenarios and bug reports.
• Excellent attention to detail, highly organised with a proactive and independent approach.
• Capable of working on multiple tasks simultaneously and managing deadlines.

Preferred Qualifications

• Relevant testing qualifications such as ISTQB, Agile software testing courses.
• Experience with Playwright using Typescript language.
• Experience in API testing using Postman or similar tools.
• Good to have knowledge in C#
• A positive attitude with the ability to work independently and as part of a team.
• Knowledge of Agile methodologies and experience working in an agile environment.

Role Purpose

Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our customers across Japan and international markets, based in our Kuala Lumpur office.

You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring every customer receives a high-quality, consistent Rapsodo experience across regions.

This is not a transactional support role, and this is not a fully built, highly structured environment. We are scaling our international markets at pace, and this role offers the opportunity to play a hands-on part in building and shaping our systems, processes, and customer experience from the ground up.

We are looking for someone who is highly self-driven, adaptable, and energized by building. You should be comfortable operating in ambiguity, taking initiative, and bringing structure to a fast-evolving environment.

You will need to communicate with clarity and precision across both English and Japanese, troubleshoot effectively, and take full ownership of issues through to resolution.

Key Responsibilities

• Serve as the primary point of contact for customer support across Japan and international markets
• Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
• Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism in all interactions
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products
• Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required
• Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk
• Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently
• Route sales-related inquiries to the appropriate team members where relevant
• Identify recurring issues and contribute to reducing support volume through documentation, feedback loops, and process improvements
• Contribute to building and improving support processes, workflows, and internal knowledge bases

Requirements

• Bachelor’s degree required
• 5+ years of experience in customer support or service, preferably in a technology or consumer product environment
• Native or near-native fluency in both English and Japanese (JLPT N2 level or above - spoken and written). Excellent written and verbal communication skills, with sensitivity to cultural and regional differences.
• Strong problem-solving skills, with the ability to troubleshoot hardware, software, and connectivity issues
• Experience with support platforms such as Zendesk and CRM systems (Salesforce preferred)
• Strong organizational skills and the ability to manage multiple priorities effectively
• Ability to remain composed and professional in high-pressure situations
• Comfortable working independently in a fast-paced and evolving environment
• Strong sense of responsibility, attention to detail, and customer focus
• Willingness to learn and develop a deeper understanding of products and systems

Success Metrics

• Clear, accurate, and professional communication across English and Japanese support channels
• Timely and effective resolution of customer issues
• High customer satisfaction through consistency, responsiveness, and attention to detail
• Ability to manage responsibilities independently while maintaining strong collaboration with internal teams
• Ongoing contributions to improving support processes and documentation

If you are someone who thrives in building environments, takes pride in solving problems, and wants to play a role in shaping how customer experience is delivered across international markets, we would love to hear from you.

We’re looking for a Customer Support Agent on a 12 month contract  to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Customer Support Agent at Double Eleven, you’ll  focus exclusively on ticket based support. Provide clear, accurate, and timely responses to customer enquiries, investigate reported issues, and escalate matters where appropriate, in line with established processes and service standards.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

Interested? We kindly ask all applicants to submit a portfolio showreel to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

On this occasion, we’re unable to sponsor a visa for this role.

What you’ll be doing

• Respond to and resolve Customer Support support tickets on a daily basis.
• Ensure all customer enquiries are handled professionally, efficiently, and in accordance with internal guidelines.
• Investigate customer reported issues and provide appropriate resolutions or escalations.
• Compile and submit a regular customer support ticket overview report in accordance with reporting requirements.
• Maintain accurate and up to date ticket documentation.
• Meet defined response time and quality benchmarks.
• Participate in onboarding, training, and process improvement activities as required.

What we’re looking for

• Advanced proficiency in English speaking and writing (minimum C1 level).
• Strong written communication and problem solving skills.
• Comfortable working with ticketing systems and learning new tools.
• Able to manage workload effectively and meet daily operational requirements.
• Previous experience in a customer support role.

Qualifications

• All relevant qualifications considered

What to expect

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in an central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking expensed 

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley 
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach 
If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at [email protected]

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together

Job Summary

We are seeking a hands-on and proactive IT Operational Support Intern to join our team. In this role, you will be involved in supporting the end-to-end process of hardware deployment and providing assistance in system testing, on-site troubleshooting, and other key operational tasks that contribute to the smooth delivery of our services.

Responsibilities:

• Prepare, test hardware such as POS systems, kiosks, printers, tablets, and related devices for deployment.
• Assist with on-site deployment and installation at client locations, ensuring proper setup and configuration.
• Perform troubleshooting on hardware and system issues during and post-deployment.
• Coordinate with internal teams to gather necessary resources and information for deployment execution.
• Help manage inventory, maintain documentation, and support operational logistics.
• Provide general support to daily operational workflows that contribute to business continuity.
  

Job Requirements:

• Interest in IT systems, hardware deployment, or technical operations.
• Willingness to handle physical setup tasks and support field deployment needs.
• Good communication skills and a strong sense of responsibility.
• Detail-oriented and eager to learn with a solution-driven mindset.
• Able to work independently and in a team setting.
• Basic proficiency in Microsoft Office; experience in troubleshooting hardware/software is a plus.

• Be the technical expert of InsiderSecurity solutions for our users.
• Achieve customer success by understanding user requirements and supporting users to achieve strong cybersecurity with our solutions.
• Advise customers on the deployment architecture and best practices for our products.
• Deploy and configure our solutions in customer data centers or cloud environments.
• Develop and configure use cases to meet user's needs.
• Diagnose and troubleshoot technical issues.
• Support the sales team by conducting technical sales demos and answering technical inquiries during sales.
• Serve as the interface between users and our product engineering teams. This is an excellent role to gain experience and insight into the cybersecurity industry.
• Guide junior application engineers on technical matters.

• At least 3 years experience in system administration, cloud administration or IT networking.
• Diploma or Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or a related field.
• Experienced with system and cloud administration (e.g., Windows, Linux, AWS, Kubernetes).
• Experienced with networking.
• Experienced with Python or other high-level programming languages.
• Familiarity with Bash scripting.
• Familiarity with database administration and SQL is a plus.
• Prior experience as an application field engineer or a customer success engineer is an advantage.
• Excellent problem-solving skills and keen attention to detail.
• Good communication and presentation skills.
• Ability to excel in a collaborative team setting.
• Must be a Malaysia resident.

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.

.

KEY RESPONSIBILITIES

•     Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.

•     Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.

•     Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries.

•     Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.

•     Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.

•     Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.

•     Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.

•     Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

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ADDED ADVANTAGE

✓  Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.

✓  Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).

✓  Prior exposure to physical security systems such as CCTV or door access control management.

✓  Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

•     Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.

•     Fresh graduates are encouraged to apply. No prior working experience required.

•     Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.

•     Good communication skills with a service-oriented mindset and the ability to work well with non-technical users.

•     Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

•     Must be based in or able to commute to the Petaling Jaya area. Fully on-site role.

Purpose of the Job

The Power Supply & Traction Systems Expert acts as the technical authority for the design, integration, verification and delivery of railway power supply and traction electrification systems.

He/She is responsible for leading and validating power supply system design, simulations, technical specifications and supplier deliverables for complex railway, metro, LRT or monorail projects.

The Expert provides high‑level technical leadership, supports key design decisions, ensures compliance with contract requirements and international standards, and coordinates closely with system integration, testing & commissioning and external stakeholders.

 

Position in the Organisation

Organisational Reporting

Reports operationally to the Project Engineering Manager or System Engineering Manager and acts as technical reference for Power Supply and Traction Electrification within the project.

Network & Links

• Strong interface with Project Management, System Integration, T&C, RAMS, EMC, and Configuration teams
• Direct coordination with Client, Engineer, Utilities, Independent Safety Assessor and Regulatory Authorities
• Technical leadership towards Suppliers, EPC contractors and Design Consultants

Mission

Key Responsibilities

• Act as Lead Expert for Power Supply & Traction Electrification systems, including HV/MV networks, AC/DC substations, traction power (750V / 1500V DC), third rail or OCS systems and associated LV systems
• Define and validate power supply architecture, system configuration, capacity sizing and redundancy philosophy
• Lead and validate design studies, calculation notes and simulations (load flow, short‑circuit, harmonic, stray current, EMC/EMI, regenerative braking, energy recovery)
• Supervise and technically approve the production of:
  • Single line diagrams
  • Functional and technical specifications
  • BOQs and tender documentation
  • Design reports and technical notes
• Review, audit and approve suppliers’ and contractors’ designs, calculations, drawings and technical submissions
• Ensure full compliance with Contract Specifications, International Standards (IEC, EN, IEEE) and local regulations
• Lead technical interfaces and system integration with rolling stock, signalling, communications, SCADA, track, civil and utilities
• Provide expert support during procurement, tender evaluation and technical negotiations
• Support and oversee Testing & Commissioning strategies, including FAT, SAT, SIT, EMC tests and system integration tests
• Contribute to as‑built documentation, system handover and operational readiness
• Provide expert input for risk analysis, deviation management, RFIs and technical clarifications
• Support Project Management in programme optimisation, claims (EOT/VO), cost and risk mitigation when required
• Act as mentor and technical reference for engineering teams and junior designers

Performance Measurement

• Technical compliance and robustness of the power supply design
• Quality, accuracy and clarity of technical deliverables
• Effectiveness of system interfaces and integration
• Successful support to Testing & Commissioning and project milestones
• Client satisfaction and technical credibility
• Risk reduction and issue resolution efficiency

What are we looking for?

A Senior Software Engineer who has solid experience working with microservices architecture, is passionate about technology, commits to engineering best practices, and loves challenges and problem solving! You will develop back-end solutions based on requirements from the product managers, write tests such as unit tests, integration tests, and ensure that we are keeping our documentation up to date. Mentoring junior team members will also be a key part of your role, making impact every possible way.

This is a full-time role reporting to the Tech Lead.

Core Responsibilities:

• Write high quality, testable and efficient code
• Create and maintain our CI/CD pipeline
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
• Conduct regular code reviews, ensuring adherence to best practices and high-quality standards
• Provide technical guidance and mentorship to junior team members
• Test and troubleshoot software; identify and resolve issues in a timely and efficient manner
• Keep documentation accurate and up to date

Key Requirements:

• 6 years minimum working experience in software engineering
• Strong proficiency with Typescript, Go, frameworks available for it such as Node.Js
• Mastery of Agile methodology, microservices architecture, gRPC, containers, and Kubernetes is highly desirable
• Experience working on cloud based technologies associated with Azure / AWS / GCP
• Strong analytical skills, creative, detail oriented, and solid problem-solving skills
• Ability to learn and work on new technologies or topics fast
• Ability to work independently and as a team player
• Excellent verbal and written English communication skills
• Must have the authorisation to work in Malaysia ** **Note: This position does not offer visa sponsorship
• Able to working in the KL office (KL Eco City) 3 days a week

About the company :

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role :

We're hiring a Technical SEO Specialist to own the health, visibility, and performance of our multilingual web properties. This is a hands-on, execution-focused role — you'll work directly with engineering and marketing to build a scalable SEO foundation across our global digital ecosystem.

Key Responsibility :

• Conduct regular technical SEO audits and drive the resolution of identified issues across the website.

• Manage and maintain robots.txt, XML sitemaps, canonical tags, pagination logic, and other core technical SEO elements.
• Architect and optimize internal linking structures and URL hierarchies for a multi-locale website.
• Implement, monitor, and troubleshoot hreflang across all language and regional variants to ensure accurate international targeting.
• Own and improve Core Web Vitals performance, including LCP, CLS, and INP, across key landing pages.
• Partner closely with developers to deliver front-end performance optimizations and improve overall site speed.
• Run ongoing benchmarking and diagnostics using industry-standard SEO and performance tools.
• Implement and maintain structured data using JSON-LD across all relevant page types.
• Strengthen brand entity signals to support visibility in Google’s Knowledge Graph and other search ecosystems.
• Maintain semantic HTML best practices to improve Crawlability, Indexing, and Machine Readability for both search engines and AI systems.
• Develop and execute international SEO strategies across active markets, working closely with content and localisation teams on region-specific targeting.
• Monitor crawl budget, indexation health, and site architecture to ensure strong technical site health and efficient search engine access.
• Manage Google Search Console across all domains and regional properties, ensuring issues are identified and resolved promptly.
• Configure and maintain GA4, Google Search Console, and Google Tag Manager consistently across all domains.
• Report on key SEO performance metrics, including impressions, CTR, rankings, indexation, and organic conversion attribution.
• Develop strategies to strengthen visibility in AI-curated search results, answer engines, and emerging search experiences.
• Ensure content, technical signals, and entity optimisation are aligned with evolving search engine and AI discovery trends.
  
  

• 3–5+ years in a dedicated Technical SEO role, ideally at a fintech or multi-locale B2C brand
• Experience managing SEO for large, multilingual websites across multiple international markets
• Hands-on with HTML5, CSS3, and JavaScript — able to read and write code, not just review it
• Solid understanding of Next.js/React SEO implications including JS rendering and SSR vs CSR
• Expert-level use of Screaming Frog, Sitebulb, GSC, GA4, and GTM
• Strong Schema.org and JSON-LD implementation experience
• Familiarity with headless CMS environments (Strapi preferred) and CDN configuration (Cloudflare)
• Strong communicator — able to brief developers technically and present to non-technical stakeholders

As a QA Engineer you will be supporting the development teams by ensuring the quality of their output through a combination of manual and automated testing.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Key Responsibilities:

• Collaborating with cross functional teams to understand product features and architecture.
• Deriving meaningful test scenarios based on business requirements and system workflows.
• Performing functional, regression, integration and end-to-end testing on tasks and epics.
• Developing and maintaining an up-to-date regression pack to ensure ongoing testing of critical functionalities.
• Writing, executing, and maintaining test cases for automation.
• Assisting in bug reproduction, investigation and work with developers on root cause analysis.
• Maintaining test scripts to run in CI/CD environment.
• Promoting delivery of quality software.
• Communicating effectively on progress and ensure impediments are raised early to minimise impact on the delivery.

• Proven experience in quality assurance across automated and manual testing within software development with at least 3+ years of experience.
• Should have 2+ years’ experience in front-end, API and end-to-end testing.
• Develop and maintain automated scripts using tools like Playwright, Cypress, K6 and Postman.
• Strong preference for experience in scripting language such as TypeScript, JavaScript.
• Skilled in using CI/CD tooling such as GitLab, TeamCity etc
• Experience using Jira or similar project management tool.
• Maintain and enhance test documentation including test scenarios and bug reports.
• Excellent attention to detail, highly organised with a proactive and independent approach.
• Capable of working on multiple tasks simultaneously and managing deadlines.

Preferred Qualifications

• Relevant testing qualifications such as ISTQB, Agile software testing courses.
• Experience with Playwright using Typescript language.
• Experience in API testing using Postman or similar tools.
• Good to have knowledge in C#
• A positive attitude with the ability to work independently and as part of a team.
• Knowledge of Agile methodologies and experience working in an agile environment.

Who You Are

You will lead the technical direction for Hirer Shared Services, shaping cloud-first shared platforms that improve developer experience and tech health for teams across the Hirer domain. You will design and evolve critical services such as the domain-wide GraphQL API, audit logging, and centralised authorisation, partnering with Engineering Managers and senior leaders across a distributed team of around 10 people based in Kuala Lumpur, Melbourne and Sydney.

What You Will Do

• Ensure sub-domain services and platforms are fit for purpose, well-architected and aligned to SEEK development practices and technical metrics
• Design, operate and evolve scalable, performant cloud-first systems on AWS, including complex GraphQL-based architectures
• Act as the technical escalation point for your sub-domain, deep-diving into incidents and leading incident reviews, documentation and follow-up improvements
• Uplift engineering discipline by championing CI/CD, TDD/BDD, clean code, secure coding and DevOps practices across multiple teams
• Define and drive technical roadmaps that improve tech health, observability, resilience, security and compliance for shared services
• Partner with Engineering Managers, Heads of Engineering, Architecture, Security and Product to align sub-domain strategy with SEEK’s technical strategy
• Coach and mentor Staff Engineers and Software Engineers, nurturing future technical leaders and fostering a safe, inclusive and engaged engineering culture

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

Role Overview

We are a fast-growing insurtech company focused on transforming the motor insurance ecosystem through automation, data, and customer-centric digital experiences. Our mission is to simplify insurance operations, reduce processing time, and improve accuracy across the policy lifecycle. 

We are looking for an RPA Engineer to design, develop, and deploy automation solutions across our insurance operations. The role will focus on improving operational efficiency, reducing manual workload, and enhancing data accuracy across policy workflows and customer engagement.

You will work closely with Business Transformation, Operations, Product, and Technology teams to automate high-volume processes using RPA tools and integrate data pipelines across systems such as CRM, Google Cloud and messaging platforms.

WHAT YOU'LL DO:

RPA Development & Automation

• Design, develop, and maintain RPA bots to automate repetitive insurance processes (quotation handling, policy issuance, claims).
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
• Build robust, scalable, and efficient automation workflows following RPA best practices.
• Conduct testing, debugging, and validation of RPA solutions to ensure seamless execution.
• Monitor, maintain, and optimize RPA bots to ensure continuous performance.
• Ensure automation solutions comply with regulatory and data security requirements
• Optimize existing automation scripts to improve speed, efficiency, and scalability.
• Provide technical support and resolve issues related to RPA bots in production.
• Implement proper exception handling, logging, and monitoring mechanisms.

Process Automation & System Integration

• Automate data workflows between internal systems, CRM platforms, and third-party applications.
• Integrate RPA workflows with APIs, databases, and cloud-based platforms.
• Work with structured and semi-structured data from multiple systems.

WHAT WE'RE LOOKING FOR:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 2-4 years of experience in RPA tools (e.g., Power Automate Desktop, UiPath, Automation Anywhere or similar).
• Experience working in the insurance or financial services industry is an advantage.
• UiPath Certified Advanced RPA Developer (UiARD), Blue Prism Developer Certification, Automation Anywhere Certified Advanced RPA Professional or related Professional RPA Certification is preferred but not compulsory.
• Experience in scripting/programming languages (e.g., Python, VBScript, JavaScript, C#) is an advantage.
• Familiarity with process analysis, workflow design, and system integration.
• Understanding of database queries (SQL) and API integration.

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Team - ID3

GBG’s ID3 is a world-leading software-as-a-service product providing identification services to financial institutions, telecommunications providers and other businesses where customer identification is essential. This excellent opportunity will have you working on the ID3 on-line identity product which is used by many of UK and Europe’s most progressive businesses.

QA Engineer

Reporting into the Lead Software Developer, you will champion an automation first testing strategy within the Agile team. You will design, build and maintain automated test frameworks while performing focused exploratory testing to validate new features, investigate defects and ensure broad, meaningful coverage across the product.

What you will do

As part of Agile development teams: 

• Create thorough test scenarios and test cases based on agreed acceptance criteria. 
• Provide advice, especially to the Product Owner, on any gaps in, or issues with, the acceptance criteria from a testing perspective. 
• Perform focused exploratory testing activities, documenting results and creating clear, actionable defect reports (using Jira and Xray). 
• Create and execute automated test scripts and contribute to the maintenance of automated test suites. 
• Assist with the creation, management and execution of test plans for larger feature development activities where needed. 
• Actively contribute to Agile team ceremonies, working to ensure they provide input and value to the team. 
• Actively contribute to quality assurance improvements and initiatives. 
• Provide guidance on QA processes, product knowledge as well as test automation knowledge to the Agile team. 
• Review test automation scripts, as well as monitoring failed test cases and maintain its correctness and efficiency. 

Skills we’re looking for

Technical Skills 

• Strong experience in testing web-based and API-based applications, with a focus on automation-first quality practices. 
• Hands-on experience with modern test automation frameworks such as Playwright, Selenium or Cypress, with the ability to design and maintain scalable UI and API test suites. 
• Experience using API testing tools (e.g., ReadyAPI, Postman, or similar), including creating data‑driven API tests — transferable tooling skills are valued over specific products. 
• Proficiency in building and maintaining automation frameworks using Page Object Model (POM) and data‑driven test design patterns. 
• Knowledge of CI/CD processes and experience integrating automated tests into pipelines such as Azure DevOps or GitHub Actions. 
• Experience with performance testing using JMeter, ideally executed and managed through Azure Load Testing. 
• Strong exploratory testing skills and a solid understanding of risk‑based testing approaches. 
• Excellent analytical skills for reviewing acceptance criteria, identifying test gaps, and ensuring effective test coverage. 
• Experience working within Agile development teams and contributing to continuous quality practices. 
• Familiarity with cloud platforms — experience with Azure is beneficial, and experience with or willingness to learn AWS is advantageous as we transition. 
• Openness to using AI-assisted development and testing tools, including GitHub Copilot, to accelerate analysis, test creation and automation workflows. 

Interpersonal Skills 

• Excellent verbal and written communication skills in English, enabling effective collaboration within cross‑regional Agile teams. 
• A demonstrated ability to work as a team within a fast-paced team. 
• Flexible, resilient and able to change focus on demand. 
• Self-motivated and enthusiastic. 
• Demonstrated ability to learn quickly within a continually changing, challenging environment. 
• Ability to prioritise and to work independently, takes ownership of own workload. 
• Ability to guide or coach team members on QA related skills and knowledge. 
• A focus on thorough software quality and documentation, takes pride in high-quality product releases. 

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.   

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.

We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes.

What you’ll need to bring to the party 

• Successful candidates will play a major part in SDLC and provide support to internal system users.
• Be a highly respected member of the team capable of supporting complex technical issues.
• Be a key driver in our team by actively collaborating with the team, supporting the development of, and executing the strategy to mature support.
• A focus will also be placed on driving system improvement and operational efficiencies.

What you’ll be doing  

• Involve in R&D, design, implementation, integration, testing and deployment of software application
• Conducts, leads and coordination a specific application module development activity
• Conducts technical analysis and design of application module & database
• Provides technical expertise and guidance to developers
• Ensure module developed meets the architecture and standard set forth, including conducting code reviews, unit testing and integration testing
• Continuous process improvement

Role Overview

The Technical Analyst engineer is the engine room of the Client Experience department, reporting directly to the AI Lead. You will bridge the gap between technical infrastructure and business intelligence by building and maintaining the department’s automation stack—using Zendesk and Python—while applying AI/LLM knowledge to enhance support capabilities. You will also serve as the team’s data anchor, performing deep-dive financial reconciliations and building automated dashboards to drive data-led decision-making.

Key Responsibilities

1. Automation & AI Integration
• Zendesk & SaaS Optimization: Architect and maintain Zendesk triggers, automations, and complex workflows;
• Python-Led Automation: Develop and deploy Python scripts to automate repetitive manual tasks.
• AI Feature Deployment: Implement and tune advanced AI features within SaaS, managing knowledge base training and basic RAG (Retrieval-Augmented Generation) logic.
2. Data Tools & Reporting
• Advanced Data Analysis: Use tools extensively for high-stakes data cleaning, financial reconciliation, and analysis (advanced formulas and Power Query required).
• BI Dashboarding: Build and maintain automated reports to track KPIs and operational health.
• Management Reporting: Prepare regular operations and analysis reports, translating raw data into insights for Finance and Management teams.
3. Process Improvement & Collaboration
• Workflow Refinement: Support the optimization of processes, rules, and SOPs to improve efficiency, transparency, and internal control.
• Cross-functional Alignment: Work closely with Payment, Finance, IT, and Product teams to drive system improvements and handle security-related whitelisting or response tasks.

• Platform Expertise: Hands-on experience with Zendesk Administration (workflows, triggers, and app integrations).

• Advanced Data Skills: Expert-level Excel (Power Query, Pivot Tables, and complex financial reconciliation); experience with SQL and BI tools.
• Automation & Scripting (Preferrable): Proficiency in Python for business process automation and data extraction; experience with APIs and Webhooks.
• AI Literacy (Preferrable): A foundational understanding of LLMs and how to apply them within a customer experience or operational framework.

The Senior Grid Planning & Strategy Engineer is the strategic architect responsible for aligning our BESS pipeline with Malaysia’s National Energy Transition Roadmap (NETR). You will translate high-level energy policy into physical infrastructure investment strategies, identifying exactly where the grid requires BESS to maintain stability. By analysing long-term demand and RE integration challenges, you will position the company as a Strategic Advisor to the TNB Grid System Operator (GSO) and Suruhanjaya Tenaga (ST).

Key Responsibilities

• Policy-to-Infrastructure Translation: Analyse the NETR and Integrated Resource Planning (IRP) targets to identify the physical transmission upgrades and BESS capacities required to meet 700MW+ RE integration goals.
• Macro-Grid Stability & Planning: Perform regional load-flow and contingency ($N-1$) analyses using PSS/E or DIgSILENT. Identify "Weak Grid" nodes where BESS can provide synthetic inertia and voltage support to prevent curtailment of solar assets.
• Strategic Advisory (GSO/ST Liaison): Act as the lead technical diplomat with TNB GSO and ST. Provide evidence-based recommendations on grid-level BESS dispatching and infrastructure design to influence future Grid Code updates and tender structures.
• BESS Dispatch & Revenue Optimization: Model grid-level BESS dispatch scenarios (e.g., peak shaving, frequency regulation, and spinning reserve). Advise the commercial team on how the National Load Despatch Centre (NLDC) will utilize assets under the CRESS framework.
• Investment Roadmap Development: Design 5-to-10-year infrastructure investment plans. Identify optimal Point of Interconnection (POI) locations in the 132kV/275kV network where the grid is "thirsty" for BESS, ensuring long-term project bankability.

• Bachelor’s or Master’s Degree in Electrical Engineering (Power Systems) or Energy Policy & Planning.
• 8 years in Power System Planning, Transmission Engineering, or Grid Operations.
• Registered Professional Engineer (Ir.) or Graduate Engineer with the Board of Engineers Malaysia (BEM).