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Overall employee rating

2.9
Based on 13 reviews
5
4
3
2
1
Detail Ratings
Work life balance
3.0
Career Growth
3.0
Work flexibility
4.0
Job Security
3.0
Pay and benefits
3.0
Leadership
3.0
Company Culture
3.0
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Software Engineer
2.9
17 April 2026
Leadership could be more connected
Pros: As a Software Engineer in the Singapore office, my immediate team is pretty solid. We've got good peer support when tackling technical challenges. Plus, ShopBack offers decent WFH and hybrid work flexibility.
Cons: Upper management decisions sometimes feel really out of touch with the ground. Communication from the top isn't always clear, which impacts project direction in this fast-paced e-commerce industry. It's tough seeing real career progression.
Advice to Management: Management should focus on more transparent communication from the top down. Really listen to feedback from individual contributors on project feasibility and team needs. It's tough for product development teams when decisions come without much context.
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Software Engineer
2.9
1 April 2026
Pay's okay, but benefits need a boost.
Pros: The base salary for a Software Engineer here is pretty solid for a fintech startup in Singapore. You get a fair market rate, and performance bonuses can be okay if you hit your targets.
Cons: Beyond the base pay, benefits are pretty basic, especially compared to bigger tech companies. There's not much in terms of long-term incentives or really good health coverage options. The annual leave policy also feels a bit stingy.
Advice to Management: Management should really look into improving the overall benefits package to attract and retain top talent, especially for critical engineering roles. More robust health plans and better long-term incentives would make a huge difference.
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Senior Software Engineer
3.0
27 February 2026
Hybrid model okay, but could be better
Pros: They do offer a hybrid model, which is nice. For my Senior Software Engineer role, it's good to avoid daily commutes to the Singapore office a few days a week. The WFH option definitely helps manage personal errands on certain days.
Cons: The "flexible hours" can feel a bit rigid. There's still an expectation to be online during core hours. It's hard to make quick changes to the hybrid schedule, even for an e-commerce company trying to be agile.
Advice to Management: Give teams more autonomy on hybrid schedules. Invest in better remote collaboration tools, especially for engineering roles, to make WFH smoother.
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Latest jobs from ShopBack

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Product Manager
3.0
21 February 2026
Decent culture, but the pace is tough
Pros: The team in the Singapore office is really smart and pretty supportive. As a Product Manager, I got solid exposure to how a big e-commerce platform scales. It's a good place to learn a lot, especially in the fintech startup environment.
Cons: Work-life balance can be tough because it's super fast-paced. Sometimes cross-team communication feels a bit disjointed, which can slow things down. The 'always on' culture can be draining if you're not careful.
Advice to Management: Try to improve cross-departmental communication to reduce friction. Also, maybe find ways to encourage better work-life balance for employees; burnout is a real concern in this kind of fast-paced setting.
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Product Manager
2.9
20 February 2026
Leadership at this growing tech company is hit or miss
Pros: You can learn a lot from some direct managers in the Singapore office. The overall mission for the cashback app is quite compelling and keeps you motivated. There's good exposure to the e-commerce tech space.
Cons: Top-level leadership often seems disconnected from daily operations, especially for Product Manager roles. There's a lot of churn, which makes long-term strategic planning tough. It often feels like direction changes way too much without clear communication.
Advice to Management: Focus on more consistent communication from the top. Empower mid-level management to make decisions and stick to them. Reduce sudden strategic shifts to help teams feel more stable and less overwhelmed in this competitive e-commerce tech industry.
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Product Manager
3.0
18 February 2026
Tough Work-Life Balance for Product Roles
Pros: You definitely learn a ton here. The company's growing fast, so there's plenty of interesting work for a Product Manager in the e-commerce industry. Collaboration with regional teams is usually pretty solid.
Cons: Work-life balance for product roles is a real struggle. Expect long hours, especially when approaching major launches for the loyalty platform. It's tough to maintain a personal life with the constant pressure and often late nights at the Singapore office.
Advice to Management: Leadership needs to really prioritize employee well-being. Setting more realistic expectations and better resource allocation for engineering and product teams would significantly improve the daily grind.
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Software Engineer
3.0
17 February 2026
Leadership has its moments, needs consistency
Pros: Some team leads are really supportive. As a Software Engineer, I felt my direct manager helped me grow a lot. They're good at technical guidance and mentoring.
Cons: Higher management in this e-commerce startup often changes direction. It's tough when priorities shift quickly. Communication from the top isn't always clear.
Advice to Management: Try to communicate strategy shifts more clearly. Consistency from senior leadership would really help morale and project focus.
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Junior Software Engineer
3.1
16 February 2026
Okay Flexibility, But Hybrid Model Needs Refinement
Pros: You get a few WFH days each week, which is nice for avoiding the daily commute in Singapore. As a Junior Software Engineer, it helps with focus on coding tasks. It's decent for an e-commerce tech company.
Cons: The hybrid model can feel mandatory, not truly flexible. It's usually fixed days in the office, so you can't really pick when you come in. There's not much room to shift things around if personal stuff comes up, which is a big con for work_flexibility.
Advice to Management: Try to make the hybrid model more adaptable. Give employees real choice on which days they work from home, rather than fixed office days. True flexibility would boost morale.
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Product Manager
2.9
11 February 2026
Leadership needs more clear direction, honestly.
Pros: The team itself is really solid; everyone's pretty smart and wants to do good work. It's a growing e-commerce company, so there's always something new for product manager roles. Decent WFH flexibility helps with work-life balance.
Cons: Leadership communication can be a mess. You often get conflicting directions from different execs, which is tough. This makes shipping features for online retail a real challenge and causes a lot of rework.
Advice to Management: Try to get leadership on the same page. Clearer strategies from the top would help everyone, especially product managers, avoid constant pivots and wasted effort.
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Product Manager
3.0
11 February 2026
Career growth is slow, but the team is solid
Pros: You get to learn a lot from smart peers and the fast-paced e-commerce industry. Work flexibility with their hybrid model is good. We work on interesting challenges for a cashback platform.
Cons: Career progression for Product Manager roles isn't super clear. There aren't many opportunities for promotion unless someone leaves. The growth-stage company really struggles with structured career development paths.
Advice to Management: Focus on creating clear career ladders, especially for individual contributor tech roles like Product Manager. More internal mobility or L&D programs would really help staff retention.
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