Oversee the daily facilities operations and maintenance of the co-working space, including building systems and infrastructure
Develop and implement comprehensive facility management strategies to optimize the co-working space's performance, sustainability, and resilience
Lead and mentor the facilities team, fostering a culture of continuous improvement and empowering them to deliver exceptional service to members
Serve as a secondary point of contact for members, addressing inquiries, concerns, and requests in a timely, empathetic, and solution-oriented manner to ensure a superior member experience
Collaborate closely with the community, leasing, and sales teams to gather insights and identify opportunities to enhance the overall member experience
Maintain detailed records, access controls, and implement efficient procurement and vendor management processes
Assist in preparing comprehensive reports on facility performance, office occupancy, budgets, and sustainability initiatives for management
Develop and oversee the implementation of robust emergency response and business continuity plans to ensure the co-working space's resilience during disruptive events
Requirements:
Bachelor's degree in Facilities Management, Customer Service, or a related field
Minimum 4 years of progressive experience in facilities management, with at least 2 years in a senior or supervisory role
Comprehensive knowledge of building systems and facility management best practices
Ability to lead and develop high-performing teams, fostering a culture of collaboration and continuous improvement
Strong data analysis and project management skills, with experience in leveraging facility management software and data visualization tools
Flexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operations
