About Company PT Grand Indonesia is a privately owned company and a subsidiary of Djarum Group, which manages four business units:
1. Grand Indonesia Shopping Mall, a premium shopping center that offers an International shopping experience and a wide range of fashion apparel, restaurants, and entertainment choices. 2. Hotel Indonesia Kempinski Jakarta, a historic landmark hotel of Indonesia. 3. Kempinski Private Residences, a first-class serviced residential tower jointly managed with Kempinski Hoteliers. 4. Menara BCA, a 56 storey-premium-grade office tower that host multinational companies.
Rating Reviews
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Pros: I've met some really solid co-workers here. The team for Guest Relations Officers is pretty tight-knit. You get to interact with a lot of different people in the hospitality industry, which is nice.
Cons: The company culture here is really rigid. As a Guest Relations Officer, there's not much room for creative problem-solving; it's mostly about following procedures for onsite work. Management doesn't always listen to feedback from the Jakarta office.
Advice to Management: It would be great to encourage more innovation and empower employees. Try listening more to frontline staff in the hospitality industry and modernize some internal processes for better retail management.
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What is the general working culture like at PT Grand Indonesia, especially for roles in the hospitality sector in Jakarta?
PT Grand Indonesia fosters a professional and dynamic working culture, particularly within its hospitality operations. Teamwork and a focus on delivering high-quality guest experiences are central, reflecting the high standards expected in Jakarta's competitive tourism industry.
