Pros: You get solid training in guest services and learn a lot about high-end hotel operations. It's a good place for entry-level hotel staff in Solo, Indonesia to gain experience.
Cons: Career progression here is pretty slow for most hotel staff. As a Guest Relations Executive, it felt like there weren't many clear paths to move up to a supervisor or management role, which can get old.
Advice to Management: Management should really focus on creating more defined career paths for employees, especially for those in key onsite roles like guest services. It'd help a lot with retention and employee motivation.
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