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Application Support Engineer

Arting Digital

2.9
2 reviews
Arting Digital
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Saudi Arabia
Position - Application Support Engineer

Location - Saudi Arabia

Experience - 1-3yr

Working Mode - On-Site

Skill Requirements

  • Application troubleshooting knowledge
  • Ticketing tools (ServiceNow, Jira, Zendesk)
  • Communication & documentation skills
  • Basic DB and log reading
  • Must know Docker, Kubernates, Ubuntu, Linux.

Key Responsibilities

  • Receive incidents via email, ticketing tool / Service now, or phone.
  • Log and categorize tickets with correct priority.
  • Provide basic troubleshooting and resolution.
  • Perform / Help requests with basic setup, survey design, conditional logic, collectors info

or setup etc.

  • Escalate issues to L2 per SOP.
  • Communicate with clients regarding incident status.
  • Ensure SLA adherence and documentation.
  • Maintain knowledge base articles.
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