About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About The Role
Job Title: L2 Network Voice Engineer
Key Responsibilities
Must-Have Skills
- 5+ years enterprise UC/voice support with hands-on Microsoft Teams Calling — voice/routing policies, Direct Routing, SBC configuration, and Teams Phone licensing in a large production environment
- Strong SIP and PSTN troubleshooting — call routing failures, SIP signaling, media flow analysis, and cloud-to-on-premises voice interoperability
- Cisco CUCM operational support — Call Manager, Unity Connection, Expressway, and analog gateway/SBC integrations during active migration coexistence period
- Integrated voice services experience — E911, Auto Attendants, call recording, contact center platforms, and Teams-certified conference room endpoint management
- QoS and voice quality troubleshooting — jitter, packet loss, latency analysis and end-to-end call path diagnostics using Microsoft networking best practices
⭐ Nice-to-Have Skills
- Cisco CUCM to Microsoft Teams Calling migration — readiness assessments, coexistence configuration, cutover execution, and post-migration stabilization
- Specialist voice integration familiarity — Eleveo call recording, OpenText XMediusFax, Singlewire Informacast paging, or VistaPoint attendant console
- Manufacturing or large multi-site enterprise background — production-sensitive change windows and globally distributed workforce support
- PowerShell scripting for Teams Voice — automating MACD tasks, voice policy assignments, and operational monitoring at scale
- MS-720 (Microsoft Teams Voice) or Cisco Collaboration certification
Location: Bangalore
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
