Client Relations and Store Associate

Are you the Client Relations and Store Associate we need?

• You're the heart of our client experience, both online and in person. You’ll guide our clients through every step of their journey, from answering questions about gemstones to helping them design their dream ring, to making sure it arrives safely on their doorstep. You’ll keep our showroom welcoming, our jewelry displayed beautifully, and our community feeling seen, heard, and valued.
• You'll work closely with the Shipping, Marketing, Production and Finance teams to keep everything running smoothly and every client interaction meaningful.
• Your goal for this role is to create a customer experience that feels personal, thoughtful and unforgettable, every single time.

Expected start date: 2nd February 2026

WHAT WE EXPECT YOU'LL BE DOING

You’ll juggle a mix of online client care, in-store guest relations, and behind the scenes coordination to make sure our community feels like they truly matter to us.

You’ll:

• Answer questions, solve problems and celebrate milestones with our clients
• Keep the showroom beautiful and welcoming
• Coordinate custom orders, shipping, returns, repairs and more
• Represent the voice of our customers inside the team

Tasks include, but are not limited to:

• Online Client Engagement: Engage with (potential) clients and community via email, WhatsApp and social media in a personalized and casual way, with a positive tone.
• Showroom Guest Relations: Engage with clients coming to the showroom
• Store Management: Keep the showroom organized and beautiful
• Consignment & Wholesale: Support partners with stock, communication, and sales updates.
• Marketing Support: Represent our customer voice to the Marketing Team
• Reviews: Encourage raving, five star reviews across a variety of platforms
• Loyalty: Maintain relationships with our most loyal clients
• Shipping and Returns*: Ensure smooth domestic and international shipping (*occasionally)

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.

No in-depth experience needed, because you’ll be trained on the job. We’re looking for an early-career professional with English communication skills, the right attitude and a way with words. Someone keen to learn from and alongside our team. You’re obsessed with detail and understand our unique brand tone of voice, perspective and values.

YOU'LL LOVE THIS JOB IF YOU

• Feel satisfied when you get to help others and enjoy making things easier for our clients and team. You delight in going over-the-top to make people happy, and always over-deliver
• Are to the point and clear in your communication. Writing comes easily to you and you have excellent verbal and written communication skills in English
• Have genuine interest in people and their needs, and you're not afraid to support your team members
• Get the details right — you don’t half-ass anything or let little things slip through the cracks
• Love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back
• Nail the delicate balance between sales and service
• Can think out of the box and love to find effective solutions to resolve complex customer service challenges that leave everyone happier
• Are a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right
• Are pro-active and a quick learner, interested in learning more about jewelry and gemstones
• Always double check your writing for spelling and grammatical errors and you can bring our brand’s unique, playful voice into the conversation

THIS POSITION IS FOR YOU, IF YOU:

• Have strong written English skills and can communicate clearly and confidently
• Communicate in a warm, conversational, and professional tone
• Are open to constructive feedback and enjoy improving your writing
• Can produce original writing independently, without over-reliance on AI tools
• Are able to work independently and manage your responsibilities with minimal supervision
• Are willing to work on-site in Bali for this role
• Are interested in a long-term position and growing with the company

Benefits:

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

• You’ll be working from our lush and green Bali studio in a collaborative, supportive, and dynamic team
• Employee discounts
• No dress code
• 20 days of annual leave, on top of national holidays
• An equal opportunity environment that encourages you to learn and grow