Intern - IT Support

2.9

Job Type   /   Job Level

Internship   /   Others/Any

Company Location

Indonesia

Key Responsibilities

Technical Support: Provide technical support to staff via helpdesk (email, phone, in-person) for OS, software, and hardware issues
System Maintenance: Set up, configure, and maintain computers, printers, and other peripherals
Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and basic server maintenance
Documentation: Create and update documentation, user guides, technical manuals, and IT knowledge base articles
IT Projects: Support IT projects, including testing and implementing new software, applying security patches, and system migrations
Inventory Management: Conduct audits of hardware and software assets to maintain accurate inventory records

Person Specifications

Currently enrolled in or recently graduated from Computer Science, Information Technology, or related programs
Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware
Strong troubleshooting, analytical, and problem-solving skills with the ability to think critically under pressure
Excellent communication and interpersonal skills for interacting with staff and teams
Familiarity with Microsoft Office, ticketing systems, or scripting languages (e.g., SQL, Python) is a plus
Willingness to learn new technologies, adapt quickly to change, and support ongoing IT initiatives

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