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permanent tsb p.l.c. is regulated by the Central Bank of Ireland.

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Featured Reviews

Customer Service Representative
3.1
2 December 2025
Okay balance for retail banking roles
Pros: For a Customer Service Representative in retail banking, the hours are pretty consistent. You're usually out on time from the Dublin office, which is a big plus. Hybrid work options mean some days WFH which helps a lot.
Cons: Sometimes you get swamped, especially end of month or during new product launches. Overtime isn't super common, but when it happens, it can really mess with plans. The pressure to hit targets can make those normal hours feel longer, impacting your overall work-life balance.
Advice to Management: Try to manage staffing better during peak times so employees aren't constantly stressed. Invest more in clear career paths for front-line staff to boost morale.
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