We are seeking a proactive and technically minded Implementation Manager to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.
This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.
Key Responsibilities
- Lead the onboarding process for new clients, including project planning, setup, and technical implementation
- Support installation and configuration of the BlueOptima platform
- Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
- Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
- Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
- Train client-side system administrators to independently manage platform operations
- Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience
