Pros: It's nice that HelloConnect offers a hybrid model for those of us in the Austin, TX office. We get a couple of WFH days, which is a solid perk. It helps a bit with commute times.
Cons: The 'flexible' part of our hybrid model isn't always true. As a Customer Success Manager, client calls often dictate your entire day, making it tough to shift things around. There's not much room for true flexibility if you need to adjust your core hours for personal stuff.
Advice to Management: Really evaluate what 'flexible' means. Give teams more autonomy to manage their schedules, especially for those in client-facing SaaS roles. Trust your employees to get the work done without rigid time constraints.
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