Our mission is to accelerate internet for the Philippines.
RISE provides the best possible internet service experience to customers and works to continually improve our internet service characteristics, including speed, reliability, and overall quality.
We focus on providing high-quality, competently supported internet services to enterprise, government, and educational clients.
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Rating Reviews
Rating is calculated based on
2
reviews and is evolving.
Pros: I've learned a ton about the internet service provider world as a Customer Support Specialist. The remote work flexibility is really good, making work-life balance pretty manageable. My team is super supportive, which helps a lot when you're troubleshooting.
Cons: Career growth here is honestly pretty slow, especially for front-line roles. There isn't a clear path for promotion, and dedicated training for internal advancement just isn't there. You can feel a bit stuck after a while, even if you like the people.
Advice to Management: Management really needs to invest in clearer career development tracks. Give Customer Support Specialists more opportunities for internal promotion and specialized training. It'd boost morale and retention in our remote teams.
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Pros: For a mid-sized ISP, the base hours for Field Service Technicians are pretty standard, usually 40 hours. You get decent PTO, which helps manage personal appointments. It's nice not being tied to a desk all day in the Austin area.
Cons: On-call rotations hit hard, and you often work longer days for broadband installations and repairs. It's tough to truly disconnect. Sometimes you feel like you're always on the clock with this kind of onsite role.
Advice to Management: Try to ease up on the frequency of on-call weeks for Field Service Technicians. Burnout is real, and it affects service quality. Maybe hire more staff to spread the load.
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What is RISE Internet's policy on remote or hybrid work arrangements for their technical roles in the IT sector?
RISE Internet offers a hybrid work model for many positions, allowing employees to balance office and remote work. This flexibility is particularly common for roles in their IT department, supporting a good work-life balance for their software engineers and network administrators.
Does RISE Internet offer remote or hybrid work options for its employees, particularly for roles like network engineers in the tech industry?
RISE Internet primarily operates with an in-office model to foster collaboration and team synergy. However, for specific roles and based on team needs, hybrid arrangements can sometimes be discussed during the hiring process.
