Pros: The job security is pretty solid here, which is great in the financial services sector. Team members are generally supportive, especially within the direct Customer Service Representative teams. They do offer training programs for skills development.
Cons: The company culture can feel pretty old-school and hierarchical. There's not much flexibility for onsite roles, and the pressure can be high for policyholders inquiries, making work-life balance tough. It sometimes feels like suggestions don't go far up the chain.
Advice to Management: Focus on building a more modern, inclusive culture. Empower managers to be more flexible, especially for customer service roles in the Philippines office. Listen to frontline feedback more.
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