Pros: The team is pretty solid, everyone helps each other out. You'll learn a lot if you're new to the book retail industry. The Manila office location is also quite accessible.
Cons: Work flexibility is a real challenge for customer service roles. Expect strict schedules and not much WFH option. It's tough to get time off unless you plan way ahead, which can be a problem.
Advice to Management: Consider offering more flexible shifts or even partial WFH for long-tenured customer service reps. It would really help with morale and reduce burnout.
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What is the typical work environment like at SimplyBooksPH, especially for roles in customer support or data entry?
SimplyBooksPH fosters a collaborative and supportive work environment, encouraging teamwork among its employees. The culture emphasizes efficiency and accuracy, which is particularly important for roles like customer support and data entry within the bookkeeping industry.
