Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
Rating Reviews
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Pros: I've worked remote from Dallas, which is a huge plus for flexibility. You can set your own schedule a bit as an SDR, especially with outbound prospecting. The company often emphasizes taking time off, which is good for avoiding burnout in a demanding SaaS sales role.
Cons: Work-life balance here is often tough during quarter-end pushes. I've seen some Sales Development Representative colleagues put in 60+ hours during those times. The pressure to hit numbers can make it hard to truly log off and disconnect sometimes, even with remote work.
Advice to Management: Managers should be more consistent in encouraging breaks and protecting their team's time, especially during crunch periods. Clearer expectations around daily activity vs. results would help reduce stress for business development reps.
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Pros: The base salary for a Software Engineer here is pretty competitive, especially working remote from Texas. It's a mid-sized tech company, so they offer standard 401k matching. The comp package for many technical roles is solid upfront.
Cons: The health benefits aren't the best compared to other cloud contact center companies I've seen. Stock options for new hires weren't very generous, which really impacts total compensation over time. It's a bit tough for a SaaS company of this size.
Advice to Management: Focus on improving the quality and cost of health benefits. Also, re-evaluate the stock option packages for new hires to stay competitive in the cloud contact center industry.
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Pros: For a Sales Development Representative, the base salary is competitive enough to get by, especially for remote roles. I've heard the sales commission structure for Account Executives is pretty generous. Plus, the health and dental benefits are truly solid, better than other mid-sized tech companies I've seen.
Cons: The pay increases aren't that frequent, even if you hit your targets. The total compensation for early career sales roles in the CCaaS industry feels a bit low compared to other big tech players. It's tough to negotiate a higher initial offer sometimes.
Advice to Management: Review the compensation bands for junior sales roles. Recognize top performers with more frequent pay bumps or better commission accelerators, especially for those working remote. It helps with retention in this competitive market.
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What is Five9's policy on remote work for their customer service representatives in the US?
Five9 offers a hybrid work model, with many customer service roles having the flexibility to work from home up to three days a week. This policy allows for a good work-life balance while maintaining team collaboration, a common setup for cloud contact center solutions providers.
What is Five9's policy on remote work for their customer success managers in the US?
No answers yet.
What is Five9's policy on remote work for their customer service roles in the US?
No answers yet.
What is Five9's policy on remote work for their customer success managers?
No answers yet.
What is Five9's policy on remote work for customer service roles in California?
Five9 offers hybrid and remote work options, including for customer service positions based in California. Many roles allow for a mix of in-office and remote days, providing flexibility for employees.
What is Five9's policy on remote work for its customer service roles, and how has that evolved recently?
Five9 offers hybrid and remote work options, especially for their customer service and support positions. While many roles can be fully remote, some may require occasional office visits depending on team needs and location.
What is the typical working culture like at Five9, especially for remote sales roles?
Five9 fosters a collaborative and results-oriented remote working culture, particularly within its sales teams. There's a strong emphasis on team support and achieving targets, with regular virtual check-ins and recognition for performance.
What is Five9's policy on remote work for its customer service roles in the US?
Five9 offers hybrid and remote work options for many positions, including customer service representatives across the United States. The specific arrangement often depends on the team and role requirements, but many employees appreciate the flexibility provided.
