Pros: I've met some genuinely great people here. The team environment, especially among fellow Member Services Associates, is pretty supportive. We help each other out during busy golf season weekends.
Cons: The company culture can feel a bit top-down sometimes. There's not always a lot of recognition for the hard work, especially with long onsite hours. High member expectations are tough, and management doesn't always back you up.
Advice to Management: Try to acknowledge employee efforts more often. Create a culture where staff feel supported, especially when dealing with difficult members. Listen to the frontline teams; they know what's really happening.
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