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Overall employee rating

3.1
Based on 41 reviews
Rating distribution: 0 reviews rated 5 out of 5 stars. 1 reviews rated 4 out of 5 stars. 30 reviews rated 3 out of 5 stars. 10 reviews rated 2 out of 5 stars. 0 reviews rated 1 out of 5 stars.
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Detail Ratings
Work life balance
3.0
Career Growth
3.0
Work flexibility
3.0
Job Security
4.0
Pay and benefits
3.0
Leadership
3.0
Company Culture
3.0
Disclaimer: Reviews on Jobstore are independently submitted by users; we do not guarantee the accuracy or truth of any individual submission. Read more
Client Service Representative
3.6
6 May 2026
Solid Place for Career Development in Insurance
Pros: Great focus on career growth and learning in the insurance brokerage industry. Colleagues are supportive, fostering a positive team environment. It's a stable global firm with good job security, and the hybrid work model offers appreciated flexibility.
Cons: The promotion process can feel slow at times. Communication between departments needs improvement to streamline tasks and avoid redundancy.
Advice to Management: Continue to invest in leadership training for mid-level managers and look for ways to expedite internal promotion tracks for high performers. Streamlining inter-departmental communication would also be beneficial.
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Client Service Representative
3.6
3 May 2026
Solid Place for a Career in Insurance
Pros: Gallagher offers great job stability and a genuinely supportive team culture. As a Client Service Representative, I've appreciated the learning opportunities in the insurance brokerage industry. The hybrid work model in Chicago helps with work-life balance.
Cons: Sometimes, the processes feel a bit dated, and getting internal approvals can take longer than ideal. Career advancement can also feel slow.
Advice to Management: I'd suggest looking into streamlining some of the internal approval processes to boost efficiency and review career pathing for Client Service Representatives to ensure growth opportunities are clear.
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Client Service Representative
4.1
2 May 2026
Solid Place to Build a Career in Insurance
Pros: I really appreciate the competitive pay and comprehensive benefits package here; it definitely stands out in the insurance industry. The company culture is generally supportive, and I've found my colleagues in the Chicago office to be genuinely helpful. There are also good opportunities for learning and development within the risk management sector, which helps with professional growth. It feels like a stable place to work, especially as a Client Service Representative.
Cons: Sometimes, the career growth path can feel a bit slow, especially when it comes to promotions, and you might need to actively seek out new roles internally. There can also be some bureaucracy due to the company's size, which occasionally slows down decision-making. Working as a Client Service Representative can have busy periods, but it's manageable. Updates to some legacy systems would also be a plus.
Advice to Management: Continue to focus on streamlining internal processes to help speed up career progression opportunities for employees, especially in client-facing roles. Investing more in modernizing some of the older systems would also significantly boost efficiency for teams like ours.
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Client Service Representative
3.6
29 April 2026
Good place for stability and client service.
Pros: Gallagher offers a very stable environment in the insurance industry with good job security. My colleagues are supportive, which makes learning and client service much smoother. The work-life balance is decent, and there are opportunities for skill development.
Cons: Sometimes the approval processes can feel a bit slow, impacting efficiency. Career advancement paths aren't always super clear, which can be frustrating if you're looking for quick promotions.
Advice to Management: Streamline internal approval workflows to boost team efficiency and provide more transparent career development frameworks for employees.
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Account Manager
3.7
26 April 2026
Great Culture and Learning for Account Managers at Gallagher
Pros: I've really enjoyed my time at Gallagher as an Account Manager. The team is incredibly supportive, and there are always opportunities to learn something new in the insurance and risk management industry. It's a stable company with a good culture where people genuinely want to help each other succeed. You get to work with diverse clients and develop strong client relationships, which is a big plus in financial services.
Cons: Career progression can feel a bit slow sometimes; it's a large, established insurance company, so promotions aren't always quick. Also, there are definitely busy periods, especially around renewal cycles, which can impact work-life balance temporarily for Account Managers. Internal communication could be clearer across different departments to improve workflow and avoid confusion on some accounts.
Advice to Management: Continue to focus on improving communication flow between departments and consider more transparent career pathing for employees looking to advance within the company.
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Business Analyst
3.7
26 April 2026
Solid Career Growth in a Stable Industry
Pros: Working as a Business Analyst at Gallagher has been a positive experience. My team in the insurance brokerage industry is very supportive, fostering great collaboration. I've gained valuable experience in risk management, helping my career growth. It's a stable company with good learning.
Cons: The promotion process for a Business Analyst can feel slow. Also, inter-departmental communication could be clearer for quicker approvals.
Advice to Management: Focus on streamlining the Business Analyst promotion process and improving cross-departmental communication for better efficiency.
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Client Service Representative
3.1
17 April 2026
Hybrid Model Is Fine, Could Be Better
Pros: The hybrid work model for Client Service Representative roles is pretty decent. It's nice to work from home a couple days a week. This setup helps a bit with my commute in Chicago.
Cons: But, it's not truly flexible if you're stuck to strict office days. In the insurance industry, client needs often mean you have to be in the office more. There's not much wiggle room for last-minute remote requests.
Advice to Management: Management should seriously consider more trust-based remote work options for roles that don't require constant onsite client interaction. True flexibility helps with employee morale in this competitive insurance brokerage market.
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Client Service Representative
3.3
2 April 2026
Decent Work-Life, Can Get Hectic
Pros: I liked the hybrid model, which helped a lot with juggling personal life. You get some flexibility with your schedule if you plan it well, and most managers actually respect your off-hours. My team was pretty supportive when I needed to step away for appointments.
Cons: There are definitely busy seasons in this insurance brokerage where the hours really ramp up, pushing past consistent 40-hour weeks. Sometimes it feels like you're constantly chasing deadlines, which makes the 'work-life balance' part challenging. It's not always predictable.
Advice to Management: Try to staff up more during peak seasons to ease the burden on individual Client Service Representatives. Consistent messaging about respecting boundaries would also help.
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Account Manager
3.0
1 April 2026
Decent Culture, But Can Be Old-School
Pros: There are lots of long-term employees, which can mean good mentorship if you seek it out. The Chicago office occasionally had nice team-building events. It's a stable company if you're looking for job security in the risk management industry.
Cons: The culture can feel a bit old-school, especially for newer ideas. It's tough to drive change in this corporate environment. Work-life balance for an Account Manager isn't always great, expect busy periods.
Advice to Management: Try to embrace more modern ways of working and really listen to ideas from junior staff. It would help with innovation and make the culture feel more dynamic.
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Account Manager
3.0
28 March 2026
Decent Benefits, But Pay Needs Work
Pros: The health insurance is really good here, which is a big plus for a large corporate environment. The 401k match is also solid, which is what you'd expect from a company in the benefits consulting industry. It's a very stable place to work, so job security is decent.
Cons: The base salary for an Account Manager role felt pretty low, even with the good benefits. Raises aren't great year-to-year, making it tough to see significant compensation growth. It felt like I was consistently underpaid compared to industry averages.
Advice to Management: Please review the base salaries, especially for entry and mid-level roles like Account Manager. Compensation needs to be more competitive to attract and retain top talent in this market.
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