Enshored powers the growth of ambitious high growth companies by delivering and managing teams of elite outsourcers.
Our 2000+ strong team supports the rapid scaling of our clients, and significantly improves their service quality and responsiveness for their customers.
We specialize in delivering solutions in diverse areas including Customer Experience, Back Office, Sales & Marketing, and Content Moderation for clients from a range of industries, including TravelTech, HealthTech, FinTech, E-Commerce and SaaS. We have been named one of the fastest-growing US companies by Inc. 5000 for five consecutive years.
Founded in 2014 by Ian Jackson and Jeff Bauer, Enshored operates globally and is headquartered in Long Beach, CA.
Rating Reviews
Rating is calculated based on
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reviews and is evolving.
Pros: It's a really solid place if you like a fixed schedule. As a Customer Service Representative, you get your regular shifts, often a night shift, and you stick to it. Good for predictability in the BPO industry.
Cons: Don't expect much work flexibility here, especially for onsite customer support roles. It's tough to swap shifts or get last-minute time off. They're pretty strict, which can be hard when life happens.
Advice to Management: Try to find ways to offer a bit more flexibility for tenured Customer Service Representatives, even if it's just occasionally. It would really help morale.
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Pros: It's a solid start if you're new to the BPO industry. I liked the work-from-home setup as a Customer Service Representative, especially being remote from Manila. Standard benefits are okay.
Cons: Job security can feel pretty shaky here. Our outsourcing contracts sometimes end fast, leaving people without a role. There isn't much clear career growth for agents.
Advice to Management: Management needs to focus on better communication about contract changes. Also, creating clearer internal promotion paths for contact center staff would help retention.
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What is the day-to-day working culture like at Enshored, especially for remote customer support roles?
Enshored fosters a collaborative remote work environment, emphasizing teamwork and open communication for its customer support team members. Expect regular team check-ins and a focus on continuous learning to adapt to the evolving needs of their clients.
What is Enshored's policy on remote work for their customer support roles in the Philippines?
Enshored offers a hybrid work model, allowing flexibility for roles based in the Philippines. While some positions may require occasional office presence for collaboration, many customer support opportunities are primarily remote, providing a good work-life balance for employees.
What is the typical work-from-home policy at Enshored for remote customer service roles, and how is the team collaboration managed?
Enshored generally supports remote work for many of its customer service positions, allowing for flexibility. Team collaboration is often facilitated through regular virtual check-ins and digital communication tools to ensure everyone stays connected and aligned on tasks.
