Welsend runs delivery centers in 26 cities in China, the Philippines and Malaysia with a workforce of 18,000+ people supporting the country’s industry leaders in manufacturing, technology, eCommerce, travel and transportation, and financial services etc. with customer engagement solutions across support media: phone inbound and outbound, chat, email, and social media.
With recent critical wins of business from global household names, Welsend is making the value of combining state-of-the-art technology, world-class operations, and in-depth local knowledge into cost-effective and reliable solutions recognized by MNCs.
What’s the point of not leveraging all competitive advantages the country offers? - If you’re thinking along this line, let’s talk!
A few facts about us: ~ 70% sites located in Tier3/4 cities, with labor cost 20-35% lower than Tier 1/2 cities; > 90% site management hired locally; ~ 30 days on average needed to hire a team of 200 people; > 90% employee satisfaction; >95% client satisfaction; < 60 days needed to set up a brand-new site in any city of China, the Philippines and Malaysia.
Rating Reviews
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Pros: The team culture is solid, and as a Project Coordinator, you do get a few hybrid work days a week which is nice. They've got a decent setup in the Atlanta office and resources for tech solutions are pretty good.
Cons: The hybrid work days are super strict, and it's tough to get exceptions for appointments. True remote options aren't really an option for most in this corporate environment, even when project deliverables would easily allow it.
Advice to Management: Re-evaluate the rigidity of hybrid work policies. Trust employees more with their schedules and offer more flexibility, especially for roles that don't require constant onsite presence.
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What is the typical work-life balance like for a software engineer at Welsend, considering they are a growing tech company in Austin?
Welsend generally promotes a healthy work-life balance, understanding the demands of software engineering roles. While project deadlines can sometimes require extra effort, the company culture encourages employees to disconnect and recharge, which is important for sustained productivity in the competitive Austin tech scene.
