hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers.
hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey.
We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
Rating Reviews
Rating is calculated based on
8
reviews and is evolving.
Pros: The base salary for my Accountant role is competitive, especially for the offshoring services industry. It's a stable paycheck, which is good. They pay on time, that's a plus.
Cons: Benefits are pretty basic; don't expect much beyond the standard. There aren't many perks for remote staff. We also don't get regular raises, even after performing well.
Advice to Management: Consider improving the benefits package for remote employees, especially in the BPO industry. Regular performance-based salary reviews would also boost morale and retention.
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Pros: You get pretty solid work flexibility here, which is key as a Data Entry Specialist. I could manage my schedule a bit, especially working remotely from Manila. It helped a lot with personal appointments and made the WFH setup work.
Cons: Sometimes it felt like you needed approval for even small changes, which was a bit annoying. As it's the outsourcing industry, client demands often dictate your hours, making true WFH autonomy tough. The core hours were pretty strict.
Advice to Management: Keep pushing for more true flexibility, even with client demands. It helps a lot with retention for us remote workers. Maybe look into more asynchronous options for some data entry tasks.
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Pros: The team is generally pretty supportive, especially when you're new to client management. You get decent remote work flexibility, which is a big plus for a growing BPO company like hammerjack. It's good to have that option for work-life balance.
Cons: Company culture feels a bit disconnected sometimes, especially working remote from Manila. It's hard to build strong bonds without regular in-person interaction. Communication from leadership isn't always clear for those in offshore operations, which can be tough in the BPO industry.
Advice to Management: Try to foster more team connection, especially for those remote from Manila. Maybe more virtual team building or clearer internal communication for Client Success Manager roles.
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What is the typical working culture like at Hammerjack, especially for remote employees in the BPO industry?
No answers yet.
What are some of the key benefits offered to employees at Hammerjack, particularly for remote roles in the BPO industry?
No answers yet.
What kind of benefits does Hammerjack offer to its employees, particularly for remote customer service roles?
No answers yet.
What is Hammerjack's policy on remote work and what kind of benefits can I expect as a remote employee in their call center operations?
Hammerjack offers hybrid work arrangements for many roles, allowing flexibility for remote call center agents. Employees typically receive standard benefits such as health insurance and paid time off, with specific details provided during the hiring process.
What is the typical salary range for a customer service representative at Hammerjack in the Philippines, and does it align with industry standards?
Customer service representative salaries at Hammerjack in the Philippines generally range from PHP 20,000 to PHP 30,000 per month, depending on experience and specific campaign. This range is competitive within the BPO industry in Metro Manila, often including performance-based bonuses and allowances.
What is the management style like at Hammerjack, and how does it impact the team's working culture for remote employees?
Hammerjack fosters a supportive management style, emphasizing clear communication and individual growth, which contributes to a positive remote working culture. Managers are accessible, providing regular feedback and resources to ensure team members feel connected and empowered, even when working from home.
What is the day-to-day working culture like for remote customer service representatives at Hammerjack, especially in the Australian market?
Hammerjack fosters a collaborative remote environment for its customer service team, emphasizing clear communication and team support. While working from home, representatives are encouraged to engage actively in team channels and regular virtual check-ins to maintain a strong sense of camaraderie and operational efficiency.
What's the typical day-to-day like for a customer service representative at Hammerjack, especially regarding team collaboration in their Manila office?
A CSR's day at Hammerjack involves handling inbound inquiries and providing support, with a strong emphasis on teamwork. Collaboration is frequent, especially in the busy Manila contact center environment, where agents often assist each other and share insights to resolve customer issues effectively.
