We are OBP. We deliver business process outsourcing (BPO) services. We are an independent firm with Australian roots and a global reach. As business partners, we believe in building and maintaining long-term and sustainable relationships.
Our team brings a wealth of experience in technology; economic and business solutions. We assist companies in relocating office jobs offshore in the following industries:
- Communications - Freight Forwarding - Retail and Manufacturing - Information Technology - Logistics and Transportation - Accounting and Financial Services - Real Estate and Mortgage Processing - Government and Healthcare
Establish your Own Offshore Staff with Highly Skilled Professionals -------------------------------------------------------------------------------- The offshoring of business services is a growing global trend that enables companies to remain competitive. It is the process of relocating office jobs to countries that have a lower labour cost but equal expertise. This allows companies to focus on core business concerns whilst maintaining optimum daily operations. Imagine your new restructured business with: - No Payroll Tax, Superannuation or Workcover - Save up to 80% on labour and office costs - Specialised staff that work only for you
Rating Reviews
Rating is calculated based on
6
reviews and is evolving.
Pros: The team environment is generally very supportive for a Process Associate in this BPO setting. There are good learning opportunities and decent job stability. I appreciate the effort for work flexibility, which is solid for an onsite role, helping maintain a reasonable work-life balance.
Cons: Career advancement can feel a bit slow here, and promotion pathways aren't always clear. We also deal with occasional heavy workloads, which can make things stressful at peak times.
Advice to Management: To help retain talent, focus on creating clearer career progression paths for Process Associates and consistently communicating these opportunities. Also, finding ways to better distribute workloads during peak times would help prevent burnout.
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Pros: The team environment is genuinely good; we all help each other out with tough client accounts. There's a strong sense of camaraderie among the Customer Service Representatives. It makes the daily grind in the call center feel much better.
Cons: Management often introduces new policies without much explanation, which is frustrating for those of us on the floor. It feels like they don't always understand the daily challenges we face supporting clients onsite. There's also not a lot of work flexibility.
Advice to Management: Listen more to front-line staff about client challenges. Improve communication on new processes. Consider more work flexibility options for those of us in direct customer support.
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Pros: It's a solid entry point if you're new to the BPO industry. I learned a lot about customer support processes as a Customer Service Representative. The team in the Cebu City office is usually pretty friendly, which makes the onsite shifts bearable.
Cons: Real career growth here is a challenge. There aren't many opportunities to move up for BPO roles once you're in, even if you perform well. It feels like you hit a ceiling fast.
Advice to Management: Create clearer promotion tracks and invest more in employee development programs. It would help with retention.
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Common Questions About Offshore Business Processing
What is the typical salary range for a customer service representative at Offshore Business Processing in the Philippines?
No answers yet.
What is the day-to-day work environment like at Offshore Business Processing, especially for remote roles?
No answers yet.
Does Offshore Business Processing offer remote work options for its BPO roles in the Philippines?
Offshore Business Processing provides flexible work-from-home arrangements for many of its customer service and data processing positions. This policy allows employees in the Philippines to maintain a good work-life balance while effectively performing their duties.
What is the work-from-home policy like at Offshore Business Processing for customer service roles in the Philippines?
Offshore Business Processing offers a hybrid work model for many roles, including customer service. Employees typically work from home three days a week, with two days in the office for team collaboration and training. This policy allows for a good work-life balance while maintaining team cohesion.
What is the typical work environment like for a data entry specialist at Offshore Business Processing in the Philippines?
The work environment at Offshore Business Processing is generally focused and deadline-driven, common in the BPO industry. Teams often collaborate closely on projects, and there's a clear emphasis on efficiency and accuracy in roles like data entry. Expect a structured atmosphere with regular performance feedback to help you meet client expectations.
What is the work from home policy like at Offshore Business Processing for customer service roles in the Philippines?
Offshore Business Processing offers a hybrid work model for many roles, including customer service positions. Employees typically work from home for a set number of days per week, with office days focused on team collaboration and training.
What is the typical work environment like for a customer service representative at Offshore Business Processing in the Philippines?
The work environment at Offshore Business Processing for customer service roles in the Philippines is generally fast-paced, focusing on meeting client demands and performance metrics. While there's a strong emphasis on productivity, the culture encourages teamwork and mutual support among agents handling international accounts.
