We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
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Rating Reviews
Rating is calculated based on
10
reviews and is evolving.
Pros: As a Customer Service Representative in the Melbourne office, the hybrid work model helps a lot. It's nice to have some WFH days, which really cuts down on commute time. For roles in the telecommunications industry, the regular 40-hour weeks are pretty standard and manageable.
Cons: Sometimes the queues are just crazy, and it's tough to leave exactly on time. There's a lot of pressure to hit metrics, which can impact your ability to truly disconnect at the end of the day. It's a big corporate environment, so things can feel a bit rigid.
Advice to Management: Try to manage call volumes better or provide more support during peak times. It would help a lot with employee burnout.
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Pros: As a Network Engineer, I get 2-3 days WFH, which is great for avoiding the Sydney commute. It's a solid perk in the telecommunications industry and really helps with my work-life balance.
Cons: There's not much flexibility beyond the set hybrid schedule. Some managers are quite strict, and it's tough to adjust hours or go fully remote even for specific needs. It's a large corporate, so bureaucracy limits true individual work flexibility.
Advice to Management: Encourage managers to offer more autonomy and flexibility where possible, especially for experienced professionals. Trust your employees more.
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Pros: For a large telco like Telstra, the job security is solid. You get exposed to a lot of different tech issues in the telecommunications industry, so you're always learning new things. The hybrid work model is also a plus, offering some flexibility.
Cons: Career growth for Technical Support Specialist roles can feel really limited. It's tough to move up without a degree or deep internal networking in the Sydney office. The big corporate structure means promotions are slow and competitive.
Advice to Management: Invest more in clear career pathways and training for frontline technical roles. It would help retain talent if there were more opportunities to advance internally without needing external qualifications or specific university degrees.
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What is the typical work-life balance like for software engineers at Telstra in Sydney?
No answers yet.
What is the typical salary range for a Senior Network Engineer at Telstra in Sydney, and how does it compare to other major telcos in Australia?
No answers yet.
What is Telstra's policy on remote work for IT roles in Sydney?
No answers yet.
What is the management style like at Telstra, and how does it impact the day-to-day working culture for IT professionals in Sydney?
Telstra generally promotes a collaborative management style, encouraging team input and open communication. This approach fosters a supportive working culture where IT professionals in Sydney feel empowered to contribute ideas and work effectively towards shared goals.
What are some of the key benefits offered to employees at Telstra, a major telecommunications company in Australia?
Telstra provides a comprehensive benefits package that typically includes competitive salary, performance bonuses, and extensive health insurance options. Employees also have access to discounted telecommunications products and services, along with generous paid time off and parental leave policies.
What is Telstra's policy on remote work for customer service roles in Sydney?
Telstra offers hybrid work arrangements for many roles, including customer service positions based in Sydney. Employees typically work a set number of days from the office and the remainder remotely, depending on the team and role requirements.
What kind of employee benefits does Telstra offer to its full-time staff in Sydney?
Telstra provides a comprehensive benefits package for employees in Australia, including generous paid parental leave, a competitive superannuation scheme, and discounts on their mobile and internet services. They also offer various health and wellness programs to support employee wellbeing throughout their career.
What is Telstra's approach to remote work for IT roles in Sydney?
Telstra offers hybrid work arrangements, allowing flexibility for IT professionals in Sydney to balance office and remote work. The specifics often depend on the team and project requirements, but generally, a mix of both is common.
