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Company Summary

Company Reviews

Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.

We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.

From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.

Join the next generation of CX. We are always looking for passionate people to join our global team and help us design the future of customer experience. Explore our open roles at https://careers.probecx.com/global/en or reach out to our recruitment teams directly at [email protected] (AU) or [email protected] (PH).

Rating Reviews

Rating is calculated based on 3 reviews and is evolving.

Featured Reviews

Customer Service Representative
2.7
23 December 2025
Okay for entry-level, tough shifts
Pros: You get solid training as a Customer Service Representative, which is great for starting in the BPO industry. The pay is decent for Makati City. Plus, the team culture among agents is pretty good, you make friends easily.
Cons: The work-life balance isn't great. Night shifts are brutal and make it hard to have a social life. The metrics for customer experience can be really demanding, adding extra stress to an already long day.
Advice to Management: Try to offer more predictable schedules and better support for agents dealing with demanding customer experience metrics. It would help with burnout.
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Customer Service Representative
2.6
14 April 2026
Decent for BPO, but work-life balance suffers
Pros: The biggest pro is the consistent schedule. As a Customer Service Representative, I always knew my fixed shifts and when my days off were. It makes planning personal errands in the Manila office much easier. You don't have to guess your hours each week.
Cons: Work-life balance is definitely a struggle here. It's a typical call center environment with demanding metrics and often mandatory overtime for customer support roles. Weekends are rarely consistently off, making it tough to have a regular social life outside of work. This is pretty common in the BPO industry.
Advice to Management: Try to implement more options for flexible shifts or offer shorter shifts for long-term employees. This could help significantly with burnout and improve overall employee well-being, especially for those in demanding contact center roles.
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Customer Service Representative
2.4
9 March 2026
Job Security Feels A Bit Volatile Here
Pros: You usually get proper training when starting as a Customer Service Representative. It's a large company, so there are always new client campaigns. The Cebu office has a decent setup for onsite work.
Cons: Job security can be shaky, honestly. Client contracts end, and sometimes entire teams get reshuffled or let go. It's tough when a campaign suddenly scales down.
Advice to Management: Try to provide more clarity on long-term client contracts. A redeployment program would really help when campaigns end unexpectedly.
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