At Appello, we believe safety should never be compromised. Every day, we help over 400,000 vulnerable people across the UK live safer, more connected lives, with over 50,000 supported by our fully digital telecare solutions.
With over 30 years’ experience, we’ve pioneered the UK’s first digital call handling platform, the first digital warden call system, and innovative products like our dispersed alarm and analogue-to-digital converter—designed to save lives and give peace of mind.
We empower housing providers, local authorities, and individuals to make the switch from analogue to digital telecare simple, seamless, and future-proof. By embracing an end-to-end digital approach, we create systems that are reliable, adaptable, and continuously evolving to meet the needs of those who rely on them most.
Award-winning, trusted, and recognised as leaders in digital telecare, Appello is here to ensure that when it matters most, help is just a call away Thousands of customers around the country already trust us to offer advice, support and technology when they need us most. Many local authorities, housing associations, ALMOs, charities, care associations, property management companies, developers and individuals rely on our experience and expertise. All this, together with our accreditations, awards and continued high customer satisfaction, is testimony to the integrity, quality and reliability of Appello.
Appello is the new trading name for the merged businesses previously known as Cirrus, CarelineUK and Appello Telehealth.
Rating Reviews
Rating is calculated based on
12
reviews and is evolving.
Pros: There's always new client work coming in, so it's not like the company is totally stagnant. For a Software Engineer, you get to work on diverse projects across different sectors, which is good for your resume and keeps things interesting. The team in the London office is pretty stable.
Cons: Job security can feel a bit project-dependent. If a big client drops off, there's always that worry about what happens next. The company doesn't always communicate future project pipelines clearly, which adds to the uncertainty for us in hybrid work roles.
Advice to Management: Be more transparent about the long-term project pipeline and how it impacts roles like Software Engineer. Clearer communication on future business development would really help with job security concerns.
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Pros: Job security feels pretty decent here at Appello UK. As a Software Engineer in the London office, I've seen them grow consistently, so layoffs aren't really on your mind. Projects are usually solid, and the company is stable within the UK tech sector.
Cons: Sometimes new client wins or projects can be a bit slow to materialize, which makes you wonder about future work. There's also not always a super clear promotion path for us engineers, making you think about your next step.
Advice to Management: Maybe map out career progression better for engineers. That would help with retention.
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Pros: The hybrid work model is pretty solid here. As a Software Developer, I could usually work from home a couple of days a week without hassle. They're generally good about flexible hours, letting you shift your start and end times to manage personal appointments, which is a big plus.
Cons: Full remote isn't really an option for most roles, you're expected in the London office regularly. Flexibility really depends on your direct manager, some teams get more leeway than others. It can feel a bit inconsistent across the company.
Advice to Management: Try to standardize the work flexibility policies across all teams and ensure managers are consistently applying them. More transparency on what's possible for remote work would be helpful for all employees, especially for core tech roles.
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What is the team dynamic like for customer service advisors at Appello UK, particularly when working remotely?
No answers yet.
What is the typical working culture like at Appello UK, especially for roles in the tech sector?
No answers yet.
What is the typical working culture like for care staff at Appello UK, particularly in a home care setting?
No answers yet.
What is the day-to-day working culture like for a Care Assistant at Appello UK?
The culture at Appello UK as a Care Assistant is generally supportive and team-oriented, focusing on providing quality care to residents. You'll find a collaborative environment where staff work together to ensure resident well-being and comfort in their daily tasks.
What kind of benefits can I expect as a customer service advisor at Appello UK?
Appello UK offers a comprehensive benefits package for customer service advisors, including a company pension scheme and opportunities for paid overtime. They also provide regular training to support career development within the company.
What is the general working culture like at Appello UK, especially for roles in IT support or customer service?
Appello UK fosters a supportive and collaborative working culture, particularly within its IT support and customer service teams. Employees often report a good work-life balance and opportunities to learn new skills within the care technology sector.
What is the general working culture like at Appello UK for support roles?
Appello UK fosters a collaborative and supportive working culture, particularly within their customer support teams. Employees often describe a friendly atmosphere where teamwork is encouraged to meet client needs effectively. This environment supports professional growth and ensures that everyone contributes to the company's success in the UK's tech support sector.
What is the typical working culture like at Appello UK, especially for roles in technical support or customer service?
Appello UK fosters a collaborative working culture, particularly within its technical support and customer service teams. There's an emphasis on teamwork and mutual support, which helps in handling the day-to-day challenges of assisting clients with their care technology needs.
