Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Check out our community guidelines: capita.com/about-us/social-media-community-guidelines
Rating Reviews
Rating is calculated based on
17
reviews and is evolving.
Pros: The WFH policy for IT consulting roles is pretty solid. I could work remote from Manchester most days, which was a huge plus. It's not totally rigid here, which I appreciate.
Cons: Still, I was expected in the London office for 'key' meetings sometimes, which felt annoying and unnecessary. The work flexibility isn't consistent across all public sector projects, and it sometimes felt like micromanagement when I had to justify my remote days.
Advice to Management: Trust teams more with fully remote options. Don't make people travel for meetings that could easily be virtual. Improve consistency across different client engagements.
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Pros: I really appreciated the hybrid work option; it helped a lot with errands. As a Business Analyst, there was often enough flexibility to arrange my days when not on tight deadlines. It's a big corporate, so there are established processes, which can be a pro for some.
Cons: The downside is project cycles for our IT services can get super intense. I've had to work many late evenings to meet client expectations, which impacts personal time. It's not a consistent 40-hour week.
Advice to Management: Try to implement better project management tools and forecasting. It would help prevent constant last-minute rushes and improve employee well-being in our IT services delivery.
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Pros: I've enjoyed the stability of working for a big corporate like Capita. The hybrid model for work-life balance is decent, offering some flexibility. You can definitely learn a lot if you're proactive in this professional services environment.
Cons: Career progression for a Business Analyst in the Manchester office is really slow. It often feels like there aren't many clear paths to move up, even with solid performance. Pay raises are usually just cost-of-living adjustments, not tied to real career growth.
Advice to Management: Invest more in clear career development programs and internal mobility. Create defined paths for how professional services roles can advance. Employees want to see a future here.
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What is the day-to-day working culture like for a Project Manager at Capita in their London offices?
No answers yet.
What is the day-to-day working culture like for a project manager at Capita in the UK?
No answers yet.
What is Capita's policy on remote work for IT roles in Manchester, and how flexible is it?
No answers yet.
What is Capita's policy on remote work for roles in their IT division, particularly for positions based in London?
Capita offers a hybrid working model for many of its IT roles in London, allowing employees to balance office-based collaboration with remote work. The specifics often depend on the team and project requirements, but flexibility is generally a key component of their approach to work-life balance for their technology professionals.
What is the general working culture like at Capita, especially within their customer service departments in the UK?
Capita's working culture often emphasizes a results-driven environment, particularly in large operational hubs like those for customer service in the UK. While teams can be supportive, the pace is typically fast, reflecting the demands of large-scale client contracts.
What is the typical working culture like for a project manager at Capita, particularly within their public sector divisions?
The working culture at Capita, especially in public sector project management roles, often emphasizes collaboration and meeting client objectives. You'll likely find a professional environment where teamwork is key to delivering on large-scale government contracts across the UK.
What is the day-to-day working culture like at Capita, especially within their customer service teams in the UK?
The working culture at Capita often emphasizes collaboration and meeting targets, particularly in large customer service operations across the UK. While it can be fast-paced, there's a focus on team support to achieve departmental goals.
What is the general working culture like at Capita, particularly for roles in their IT services division in the UK?
Capita's working culture often varies by team and location, but generally, it's a professional environment focused on delivering services to clients. You'll find a mix of collaborative projects and individual responsibilities, especially within the IT services sector across the UK.
