Welcome to Parcelhero - the UK's favourite international parcel delivery service!
Parcelhero is renowned for being an outstanding UK courier and international parcel courier because we don't compromise on service - despite having the cheapest prices of any UK courier. By bringing together the worlds' biggest and most reputable carriers under one roof we provide you with a superior and comprehensive portfolio of cheap courier services that you can really trust to deliver!
Our reliable delivery services are available to over 220 countries worldwide and include: Express, economy, timed and same-day delivery courier options to suit every budget.
Parcelhero offers the fastest transit times of any online courier services and we can collect from most countries same day - all you need to do is tell us your requirements. We even help you produce the shipping documents you need in only a few clicks.
However, Parcelhero is much more than the cheapest parcel delivery company in the UK. Our exceptional customer service is what really sets us apart from our competitors. You don't need to be a shipping expert to make use of Parcelhero's delivery services because our customer service team are all experts in their field and their wealth of industry knowledge is available to you if you have any questions about your parcel delivery.
Unlike many other online parcel delivery services, you can also contact Parcelhero via telephone - and you can rest assured that Parcelhero staff are always professional, polite and friendly - no matter what your query may be. But don’t just take our word for it, check our reviews on the independent website TrustPilot.
If you need a reliable service that's quick, cost effective and easy to use, and that can give you expert advice when you need it, then you don't just need a cheap parcel delivery company, you need a Parcelhero!
Rating Reviews
Rating is calculated based on
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review and is evolving.
Pros: As a Customer Service Representative for Parcelhero, I usually had consistent shifts. Standard office hours are generally respected. It's a decent spot if you want predictable days in the logistics industry.
Cons: During peak ecommerce delivery times, it gets really tough. You often work over your scheduled hours. The workload can spike quickly, making it hard to maintain work-life balance.
Advice to Management: Managers need to better manage peak season staffing. Support your customer service teams more to prevent burnout during busy periods.
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What is the typical working culture like at Parcelhero for operations roles in the UK?
The working culture at Parcelhero, particularly within operations in the UK, is fast-paced and results-oriented. There's a strong emphasis on teamwork to meet delivery targets, and communication is generally direct between colleagues and management.
