Established here in the Philippines in the year 2011 as an IT Services company with initial focus on Design and Programming, our growth has been constant in the years following. NMS-PH aims to generate even more jobs for Filipinos, to build connections, achieve the impossible through commitment to teamwork.
By May 2013, we had achieved PEZA Accreditation. Upon realizing the broad scope of Information Technology as not just solely design and programming, we have extended our coverage to all back-end services under the Information Technology field.
Rating Reviews
Rating is calculated based on
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Pros: As a Software Developer, I truly appreciate the hybrid work model and the emphasis on work-life balance. The company culture is very supportive, with great colleagues and ample learning opportunities in technology services. It's a stable place to develop my skills.
Cons: However, career growth and the promotion process can feel a bit slow and could be more transparent. Also, some internal approval processes occasionally cause minor delays on projects.
Advice to Management: Improving transparency around career progression paths and streamlining internal approval workflows would be highly beneficial for employee morale and project efficiency.
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Pros: You get a pretty set schedule here for Customer Service Representative roles. That means you know your shifts in advance. It's solid if you like routine and planning ahead.
Cons: Remote work options are almost non-existent for frontline staff in the Manila office. So, don't expect to do much work-from-home. Changing shifts last minute is really hard to pull off.
Advice to Management: Consider offering more hybrid or remote options for agents who prove reliable. It would really help with employee morale and retention in the competitive BPO industry.
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What is the typical work environment like for IT professionals at NMS Philippines, especially regarding teamwork and collaboration?
The work environment at NMS Philippines for IT roles emphasizes collaboration and knowledge sharing among team members. Project teams often work closely together, using agile methodologies to ensure efficient development and problem-solving within the fast-paced BPO industry in Metro Manila.
What kind of health benefits does NMS Philippines offer its employees in Manila?
NMS Philippines provides comprehensive health benefits, including medical and dental coverage, to all regular employees. This coverage typically starts after the probationary period and is designed to support the well-being of their team members in the BPO industry.
What is the typical salary range for a customer service representative at NMS Philippines, and how does it compare to other BPO companies in Metro Manila?
Salaries for CSR roles at NMS Philippines are competitive within the Metro Manila BPO landscape, often starting around PHP 18,000 to PHP 25,000 per month depending on experience and specific client accounts. This range is generally in line with what other large call center operations in areas like Quezon City and Makati offer for similar positions.
